Mac Damage Tier System?

Discussion in 'Mac Basics and Help' started by Unprocessed1, May 13, 2009.

  1. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #1
    Here's the reference link http://forums.macrumors.com/showthread.php?t=698972

    Basically the first time I went into Apple Care I recieved a quote for Tier 4 accidental damage at $800.

    Went to a different Apple Store and got quoted for Tier 2 damage at only $430.

    The question is, what exactly is the difference between the 4 tiers, and will they cover (or not cover) different things on the notebook?
     
  2. ziggyonice macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #2
    Tier 1:
    Minor parts... for example, reseating, cables, screws, feet, I/O door. Or things like structural components (stiffeners, brackets).

    Tier 2:
    Minor boards and assemblies... for example, power supply board, inverter assembly, interconnect board. Also enclosure parts, CD drive, or LCD polarizer.

    Tier 3:
    Any replacement to a DVD drive, or a combo drive, or a hard drive.

    Tier 4:
    (The big ones): Main logic board, SuperDrive replacement, or an LCD replacement.

    Note that if more than three parts are necessary for a repair that are all on the same tier, the tier level may be upgraded to the next highest level. Meaning that, if you had to get three things fixed under Tier 1, they'd upgrade that to Tier 2 pricing. Perhaps that’s the reason why you had two quotes.
     
  3. Unprocessed1 thread starter macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #3
    so does it essentially refer to pricing more than anything?
    My macbook air was quoted for a Tier 2 and Tier 4 repair at 2 different Apple stores, despite the problem (broken hinge) being the same.
     

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