Mac doesn't recognize external drive

Discussion in 'Mac Basics and Help' started by LDnow, Nov 10, 2015.

  1. LDnow macrumors newbie

    Joined:
    Nov 1, 2015
    #1
    My Mac mini will not recognize the external drive I have been using for CDs - music, etc. It was working before the last update... help! thank you - please help in laymans terms - I only know enough to be dangerous - thx
     
  2. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #2
    What was "the last update"?

    If you open Disk Utility, can you see the drive in DU's window?

    Do you have another Mac that you could try the drive with, just to see if it "mounts" on the desktop?
     
  3. LDnow thread starter macrumors newbie

    Joined:
    Nov 1, 2015
    #3
    Thank you for trying to help me. no, I do not have another mac. last update - when it updated to El Capitan. I went to utilities then clicked on disk utilities and it does not open - wheel keeps spinning and it says "Loading disks" but nothing shows on the screen but the spinning ball...Also - when I put the cable into my belkin hub it recognized it and said to plug it into the other for more power... so something recognized it... now I have a cd in the drive and no way to remove it if the mac won't recognize it...
     
  4. garirry macrumors 68000

    garirry

    Joined:
    Apr 27, 2013
    Location:
    Canada is my city
    #4
    Well, I would suggest finding another Mac and trying it on it. Alternatively, you could press Command+R while booting and see if Disk Utility actually sees it.
     
  5. LDnow thread starter macrumors newbie

    Joined:
    Nov 1, 2015
    #5
    Ty - we accomplished removing the cd from the unit. I restarted using Comm R and was shown my choices - I chose repair and the external showed along with the cd - I was able to eject the CD (yeah!). upon restart, the drive did not "show" when disk utility finally loaded.
     
  6. garirry macrumors 68000

    garirry

    Joined:
    Apr 27, 2013
    Location:
    Canada is my city
    #6
    Glad it worked. Does the CD mount now when you booted into the main OS?
     
  7. LDnow thread starter macrumors newbie

    Joined:
    Nov 1, 2015
    #7
    The unit didn't show on the finder but when I reinserted the disc - voila! it worked. Rebooting and the Comm R repair did the trick. thank you very much. do you get points for this??
     
  8. garirry macrumors 68000

    garirry

    Joined:
    Apr 27, 2013
    Location:
    Canada is my city
    #8
    Well, you can like my posts :p

    Anyway, I think you should be able to see the optical drive in About This Mac>More Info>System Report>Disc Burning/USB, even maybe without disc. Anyway, glad it worked.
     
  9. LDnow thread starter macrumors newbie

    Joined:
    Nov 1, 2015
    #9
    I liked them all -thank you for being especially helpful - what do you think of iExplorer? I want to save phone messages from my grandchildren but now my voicemail is 94% full..... is it safe to use?
     
  10. garirry macrumors 68000

    garirry

    Joined:
    Apr 27, 2013
    Location:
    Canada is my city
    #10
    Yeah, it's just a file importing utility, it should be safe to use.
     

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