Mac [doesn't show connected iPhone]

Discussion in 'iPhone Tips, Help and Troubleshooting' started by TillysWily, Dec 21, 2016.

  1. TillysWily macrumors regular

    Joined:
    Jun 8, 2011
    #1
    Ok when I try and connect my wife iPhone 6 to her or my MacBook it doesn't do anything but charge. Nothing shows up on either devise. I fails at about 70% on an iCloud backup every single time after hard restarts and all. When I go into system report on the Mac and the USB ports it doesn't even show up that its connected. Anyone else have this issue?
     
  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    How old are the MacBooks and which versions of OS X are they running?
     
  3. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #3
    Exactly. Older Macs and older versions of iOS aren't allowed to sync with newer hardware and newer versions of iOS.
     

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