'MAC Help' keeps quitting!

john_satc

macrumors 6502
Original poster
Feb 14, 2005
398
0
B'ham Uk
each time i go to 'mac help' (Finder -> Help -> Mac Help) i open the application, it openess for like a second, and then closes. what is wrong?! i tried force relaunching finder, it did it, but still help remains the same.
any ideas?

on a side note, less importantly, how do i save a picture as .jpg? oon my old windows maching there was a drop down menu when you saved work which allowed you to choose what format to save as, i can't seem to find this when saving work in osx.

thanks, john
 

vouder17

macrumors 6502a
Apr 30, 2003
826
1
Home
Hmm, i know that i have had this problem before. Mac help isnt that great. Well if i was you run permissions..zap PRAm and the try again. If you really cant find it in Mac Help then there is always apple's support website .
 

john_satc

macrumors 6502
Original poster
Feb 14, 2005
398
0
B'ham Uk
vouder17 said:
Hmm, i know that i have had this problem before. Mac help isnt that great. Well if i was you run permissions..zap PRAm and the try again. If you really cant find it in Mac Help then there is always apple's support website .
i tried reparing disk permissions, not sure what the other things are that u sed. still not working :(

no one else have ideas?
 

Balin64

macrumors 6502a
Jul 23, 2002
772
1
In a Mauve Dream
Try this

Delete the preference file for the app. In your home user folder, navigate to Library/Preferences. Delete the com.apple.helpviwer.plist file. Then try relaunching the app. If that does not solve it, it is possible that a third party app's Help plug-in corrupted Help Viewer. In that case, you need to do more work to resolve the issue. But try this for now.
 

john_satc

macrumors 6502
Original poster
Feb 14, 2005
398
0
B'ham Uk
Balin64 said:
Delete the preference file for the app. In your home user folder, navigate to Library/Preferences. Delete the com.apple.helpviwer.plist file. Then try relaunching the app. If that does not solve it, it is possible that a third party app's Help plug-in corrupted Help Viewer. In that case, you need to do more work to resolve the issue. But try this for now.
i tried this and it didn't work. 2 seconds later my iBook completly crashed - i coudlnt do anything. beachball for 5 minutes. so i called apple and they talked my through force shut down etc. i then spoke to them about the mac help issue. the guy told me to move 'com.apple.help.plist' and 'com.apple.helpviewer.plist' to the desktop. then i logged out then back in and mac help was working fine. i trashed both the preferences and now its working good.

thanks for yours help though ! :)
 

petej

macrumors regular
Jun 9, 2004
132
0
Deleting the Apple Help cache somewhere in your home/Library/Caches (not using mac at the moment so can't be more precise) worked for me. Somehow it must have corrupted. Drove me up the wall for days.
 

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