Mac Mail App constantly disconnects

Discussion in 'Mac Apps and Mac App Store' started by Ace2617, Jun 16, 2016.

  1. Ace2617 macrumors regular


    Mar 16, 2016
    Hi everyone,

    I've been having a persistent problem with the stock Apple Mail app on my MacBook Air, and I'm just looking to see if anyone here has encountered it, and perhaps knows a fix.

    So basically, the Mail app frequently takes my accounts offline, meaning I cannot get any new mail unless I manually put all accounts back online. This has happened before in the past, but here in the past week it's gotten to the point where the app is not usable. It happens between 10 and 15 times every single day. I get a triangle with an exclamation point inside of it, and an error message saying my accounts have been taken offline.

    The only way I know to fix it is to force the app to close, and then reopen it. This will connect it to my accounts for a few minutes so I can check my mail, but after about 5-10 minutes, it takes the accounts offline again. It's gotten to the point where I can't really use it anymore.

    Is there a fix for this? I guess I can download a different mail app. I've found AirMail is the most popular. But everything costs money. Is this the world we live in now, paying for an app just to check email? Lol perhaps it is. If anyone knows of a good app that consistently works, at this point I'd pay for it. So frustrated with the stock Mail app.
  2. GerritV macrumors 65816

    May 11, 2012
    At the time your Mail is offline, do you still have internet connection? I mean, is Safari responding?
    When home, working wireless, I'm used to my Mac dropping it's Wifi connection all the the time. In that case, the problem wouldn't be your email client.
  3. Ace2617 thread starter macrumors regular


    Mar 16, 2016
    Actually, my MacBook Air does drop my wifi signal a lot. The last few times Mail has had problems though, my internet has been working. When I initially wrote up this post, my Mail app wasn't working. But yes, now that you bring that up, it could be a wifi problem.

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