Mac Mail constantly disconnects from gmail, unable to update password?

[sou1 so1di3r]

I have been using my same gmail account for over a decade now. Always in Mac Mail... never had issues, but recently it just stopped connecting.

This icon shows, which you can click, and everything updates. Until the next time I open my MacBook.

Connection doctor says no issues with my account (once connected manually).

I have removed my account from "Internet Accounts" twice. Neither time has it resolved the issue.

I have no idea how to fix and this is very annoying. I suspect it has an old password cached somewhere but both times I added the account back it brought me to gmail (through MacOS) and I added the account, 2FA approved, everything.

This account is on my iPhone and works fine.

 

[jazzer15]

I have been using my same gmail account for over a decade now. Always in Mac Mail... never had issues, but recently it just stopped connecting.

This icon shows, which you can click, and everything updates. Until the next time I open my MacBook.

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Connection doctor says no issues with my account (once connected manually).

I have removed my account from "Internet Accounts" twice. Neither time has it resolved the issue.

I have no idea how to fix and this is very annoying. I suspect it has an old password cached somewhere but both times I added the account back it brought me to gmail (through MacOS) and I added the account, 2FA approved, everything.

This account is on my iPhone and works fine.

I am having a similar problem and came here to see if anyone had a solution. This is a very recent problem which I believe (but am not positive) may have started following my last update to Mojave 10.14.4. What OS are you running?

I don't believe this is a password issue. I have 3 Gmail accounts set up and all three are exhibiting the same behavior on my iMac (but not on my iPad or iPhone).

 

[sou1 so1di3r]

I am having a similar problem and came here to see if anyone had a solution. This is a very recent problem which I believe (but am not positive) may have started following my last update to Mojave 10.14.4. What OS are you running?

I don't believe this is a password issue. I have 3 Gmail accounts set up and all three are exhibiting the same behavior on my iMac (but not on my iPad or iPhone).

I am also on 10.14.4

 

[jazzer15]

I am also on 10.14.4

OK. So maybe it does have something to do with the upgrade. It is extremely frustrating, but I haven't seen wide spread complaints about the problem (at least not yet), so I don't know how it will be resolved. Like you, I have deleted my accounts and set them up again to no avail. I'm at a loss.

 

[LizKat]

OK. So maybe it does have something to do with the upgrade. It is extremely frustrating, but I haven't seen wide spread complaints about the problem (at least not yet), so I don't know how it will be resolved. Like you, I have deleted my accounts and set them up again to no avail. I'm at a loss.

Well I have had the problem as well. Sometimes it resolves (for awhile) if I quit the Mail app and sign into one of the mail setups directly via my browser, then log out, relaunch the Mail app and then it sometimes starts buying my Mac-supplied account credentials automatically again behind the scenes as expected... for awhile: "oh yeah, I remember you now... sort of."

I've experienced the issue under 10.14.4 with gmail accounts (imap setups) but also occasionally with some POP setups hosted by my net service provider. I've never experienced a refusal to connect to my iCloud mail setup for a credentials-based reason, so sometimes I'll temporarily forward mail to that account from one I'm having a credentials hassle with.

It's all very annoying because the recurrence of the problem seems to operate under some Murphy's law corollary of a less than random maximum inconvenience. Or is that just my tinfoil hat sliding off its peg again. When I'm just trying to get a 2FA high-five to log into a bank account or similar sensitive site, that's precisely not when I need Apple and a mail host to start saying to each other "gee i dunno, i dunno, i dunno if i ever even met you..." Ugh!

No clue why this is happening or why once it's resolved, the interface with Mail eventually reverts yet again to wanting username/password reconfirmation but then claims it can't validate the info when it's offered.

I have submitted feedback to Apple and surely I'm not alone on that, so I assume by now they must have assigned someone to try to replicate the issue and resolve it. Maybe that's a really big assumption.

 

[Grmm01]

Have the same issue but only with 1 of 2 google accounts (at least that what it shows at the moment. Seems to fix itself for a while if I close mail and reopen

 

[LizKat]

Have the same issue but only with 1 of 2 google accounts (at least that what it shows at the moment. Seems to fix itself for a while if I close mail and reopen

Yeah when it goes south for me, it's sometimes just one or two of the accounts, and sometimes it's one or two of both the gmail setups and the POP accounts i have with my ISP. Doesn't seem to be any real rhyme or reason about which accounts are affected.

 

[jazzer15]

Well, I guess it's nice to know we aren't alone?
If I quit mail and reopen it seems to fix the problem temporarily also.

 

[imaccooper]

It is a bug in the latest Majove release, but it seems, last I looked anyway, that it wasn’t clear if this was google’s problem or apple’s. It has been documented in a few threads here and several threads across different support forums. Some users can’t get their accounts to work at all, others get the little icon but can get it working, and others have no issue. Unfortunately, we are just all waiting for a patch from Apple and/or Google.

 

[S.B.G]

I've been noticing this as well. I have my .Mac and a Gmail account in Mac Mail. It last for a few seconds once in a while then comes back.

 

[Ashka]

You can add me to the list of users affected.. Just getting so tired of closing mail and then reopening it & then hitting update.. G Mail will stay connected as long as I have the Mail app on screen.. even minimised and the Mac sleeping. 2 iPads and 2 iPhones are working as usual, same set up on all.

 

[jazzer15]

You can add me to the list of users affected.. Just getting so tired of closing mail and then reopening it & then hitting update.. G Mail will stay connected as long as I have the Mail app on screen.. even minimised and the Mac sleeping. 2 iPads and 2 iPhones are working as usual, same set up on all.

I can only hope they are actually working on fixing this. It's getting annoying enough I am considering changing my mail app -- at least until it's resolved.

 

[OverSpun]

Yep, add me on the list. I've been thinking it was google having a server issue but it must be the Mojave update 10.14.4.

I unenabled and re-enabled my gmail and that didn't matter before I found this thread. I guess we will have to wait until the next Mojave update.

 

[S.B.G]

I think the real issue is Apple's iCloud service and not really the Mail app or macOS itself.

 

[sou1 so1di3r]

yeah this is brutal.... so annoying. I can't even open a case with Apple Support because Mac Mail is not on their list of apps to open a support case for LOL

 

[S.B.G]

Happening again right now. I still think it's the iCloud service and not Mail or macOS. I'm on my Linux PC right now on icloud.com and trying to send an email. It's completely stalled out again trying to auto-save a draft and it won't send either.

 

[jazzer15]

Happening again right now. I still think it's the iCloud service and not Mail or macOS. I'm on my Linux PC right now on icloud.com and trying to send an email. It's completely stalled out again trying to auto-save a draft and it won't send either.

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I'm not sure how all of this integrates, but I have iCloud service turned off for mail in MacOS system preferences and still have the issue.

 

[S.B.G]

I'm not sure how all of this integrates, but I have iCloud service turned off for mail in MacOS system preferences and still have the issue.

I don't know either. It's a weird issue.

I finally decided to switch my primary account over to protonmail.com. I chose to pay for the Professional package and used their beta IMAP importer tool to copy over all of my iCloud emails to it and it worked well. I'm keeping my iCloud account which is still the old @mac.com address, but it won't be my primary account any more.

 

[dczajkowski]

I am having the same issue. I have two Google accounts (one with 2FA and one without). The one without 2FA is non-stop disconnecting and only after pressing the "Login Failed" in the upper-right corner it starts working for a short while. I have upgraded recently to Mojave from Sierra and it started happening after the upgrade. I wonder what could be the cause.

 

[Expos of 1969]

Same problem with my GMAIL account on my Macbook Pro. Over the past month or so the account has be out of action for a few minutes at a time but tonight was the first time I was requested to log in with account name and password. Did so and received the message that it was not recognised. I have been using Apple products since 1998 and like a number of users, over the past year have become unhappy with many of Apple's decisions, poor quality hardware, shady attempts to hide and deny actual problems, lack of attention paid to its laptops in favour of overpriced phones and the list goes on. This iCloud / email problem is doing nothing to persuade me to stay with Apple going forward.

 

[jazzer15]

I did an update to 10.4.5 a day or so ago and so far (fingers crossed) my the issue hasn't resurfaced. Anyone else do the update?

 

[Expos of 1969]

I did an update to 10.4.5 a day or so ago and so far (fingers crossed) my the issue hasn't resurfaced. Anyone else do the update?

I did the update earlier the week and my problem surfaced after that but now things are working ok. Mysterious...

 

[Expos of 1969]

I spoke (wrote) too soon. Not working again. Sad state of affairs.

 

[Stormz]

Updated my Mac this afternoon. Now Mac Mail won't connect to gmail. I regret updating as I never had this problem before. Below is Apple's helpful alert message:

 

[sou1 so1di3r]

honestly mine has been working since a recent update I think....