Mac Mail doesn't show the emails, and the windows cannot be closed too.

Discussion in 'Mac Apps and Mac App Store' started by mangnolia101, Apr 29, 2014.

  1. mangnolia101 macrumors newbie

    Joined:
    Apr 29, 2014
    #1
    Hi, i used my mec mail for about 3 years. everything was fine but not more since yesterday:-(
    - when i open the mail app, the process starts for "checking emails", but endless. when i try to quite the process (close the mail app), it doesn't work.
    Please help me! Thanks!
     
  2. Bruno09 macrumors 68020

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    Aug 24, 2013
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    #2
    Hi,

    try Mail in another account and see if it works there.
     
  3. mangnolia101, Apr 29, 2014
    Last edited: Apr 29, 2014

    mangnolia101 thread starter macrumors newbie

    Joined:
    Apr 29, 2014
    #3
    yes, it works in anohter account / device / ipad / iphone)
     
  4. Bruno09 macrumors 68020

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    #4
    So the problem is in your account.

    Which OS are you using ?
     
  5. mangnolia101 thread starter macrumors newbie

    Joined:
    Apr 29, 2014
    #5
    the problem is exact as "apple support" said:
    Symptoms
    Mail may open but show no message viewer window, and you may not be able to quit Mail. The Quit menu choice in the Mail menu may be dimmed ("grayed out"). This can happen in Mac OS X v10.5 through 10.5.6.

    But the solution they gave:
    Resolution
    Download and install the Mac OS X v10.5.7 Update or later to resolve this issue.

    IT DOESN'T WORK!!!:confused::confused::confused:

    ----------

    Mac OS X 10.7.5
     
  6. Bruno09 macrumors 68020

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    Aug 24, 2013
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    #6
    I must leave now, some one else will help you and likely suggest you to delete the Mail preference file in your account.

    OS Leopard, Snow Leopard :
    ~/Library/Preferences/com.apple.mail.plist

    Lion, Mountain Lion, Mavericks :
    ~/Library/Containers/com.apple.mail/Data/Library/Preferences/com.apple.mail.plist

    On Lion :

    1. Quit Mail.
    2. go to the preference file
    3. trash it, do not empty the trash
    4. launch Mail

    If not solved, go to the trash, right-click the file, "put back".
     

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