Mac Mail not showing inbox content of Exchange

Discussion in 'OS X Yosemite (10.10)' started by MLokhorst, Oct 22, 2014.

  1. MLokhorst macrumors newbie

    Oct 22, 2014
    Since upgrading to Yosemite my Mac mail inbox has been playing up. All the emails are there and show for a minute or two then the view changes and the inbox appears empty, selecting a different inbox (iCloud account, hotmail, Gmail) and going back to the Exchange inbox will make the message visible again. I have tried rebuilding, deleting the account and adding it again but all to no avail. New messages are coming in and all the mail is there it is just that they do not show (or more precise only show for a short period).

    This is the case both on my mid 2012 MBP and my mid 2013 MBA both running Yosemite version 10.10.
  2. shamo48 macrumors newbie

    Sep 15, 2010
    I am having the same issue. The contents of the Messages list disappears every 1-2 minutes. I have also tried rebuilding my inbox and trashing .plist files. Seems to be a Yosemite Mail bug.
  3. MLokhorst thread starter macrumors newbie

    Oct 22, 2014
    I have tried various solutions

    The most comprehensive one I have copied below.. it worked until I restarted my computer. However since 24 hours ago the problem just stopped, I have no explanation for it (I tried the solution below 5 days ago). There must have been something at the Exchange end as there was no update for Yosemite yet.

    Back up all data before proceeding.
    Step 1
    If Mail crashes or freezes immediately on launch, try the steps suggested on this page. Sometimes a corrupt message on a mail server can be deleted by logging in to the server through its web page. If Mail still crashes on launch, skip to Step 3.

    Step 2
    Select all your mailboxes, and then select
    Mailbox ▹ Export Mailbox...
    from the Mail menu bar. Export the mailboxes to the Desktop folder.
    Make a note of the settings for all your Mail accounts – everything you'd need to reconstruct the settings from scratch.
    Quit Mail.

    Step 3
    In the Finder, hold down the option key and select
    Go ▹ Library
    from the menu bar. Move the following items (some may not exist) from the folder that opens to the Desktop:
    Application Support/AddressBook/MailRecents-v4.abcdmr
    Note: you are not moving the Mail application. You’re moving a folder named “Mail.”
    Launch Mail. It will behave as if you were setting it up for the first time. Go through the setup process with one of your accounts, using the information you noted earlier. Test. If Mail works now, recreate the rest of your settings.
    If there’s no improvement, quit Mail and put back the items you moved to the Desktop, replacing any newer ones that may have been created in their place. Stop here and post your results.

    Step 4
    This step should not be necessary with IMAP or Exchange mailboxes, because they synchronize automatically with the server. Nevertheless, if the mailboxes are very large, importing them may spare you the need for a long download.
    If you took Step 2, import the mailboxes you exported:
    File ▹ Import Mailbox...
    f you skipped Step 2, look inside the Mail folder on the Desktop for a subfolder Mail/V2/Mailboxes. Import the mailboxes it contains.

    Test. If Mail is still working, delete the items you moved to the Desktop in Step 3.

Share This Page