Mac Mail: unable to add Cox email accounts

[thacute]

Mac Mail is opened - Welcome window appears w/opportunity to enter email/server addresses - clicked on Continue - Server Certificate Authentication pops up. Cox says it's not theirs and advised against Connecting. Talked w/Genius (they've never encountered this issue) who sent me back to Cox (Level 2 tech) who said that Thawte Premium Server CA did not provide a service to Cox and thought there could be a problem w/Leopard installation. Back to Apple (Call Center - helpful but no resolution). Since Preferences in Mail pulldown wasn't highlighted, Apple also thought there was a glitch in Leopard installation (nah) - did a Utility check (nothing found) and even reinstalled (still doesn't work). Anyone encountered/heard of this or am I doing a solo on this issue?! Thanks!!

 

[Kashchei]

I can't help you with your Cox experience, but I can tell you that my Cox connection has had some problems lately and I was offline for several hours this evening. I don't know if this coincides with your problem, but you might want to try again (I'm obviously back up). Good luck!

 

[Stewj]

I just opened my new iMac yesterday and got it iMail setup with .Mac email. Interestingly, I had to change the port from 25 to 587 to get it to work the mac.com address to send mail.

Later, I tried to add an account for my Cox email and like you, I can not get past the SMTP server connection. sounds like we have the exact same problem. Have you found any resolution yet?

 

[Donald V]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3B48b Safari/419.3)

yes with cox you must use a port other than 25 if you aren't using their SMTP servers.