Mac Mail: unable to add Cox email accounts

Discussion in 'Mac Apps and Mac App Store' started by thacute, Dec 20, 2007.

  1. thacute macrumors newbie

    Joined:
    Dec 20, 2007
    #1
    Mac Mail is opened - Welcome window appears w/opportunity to enter email/server addresses - clicked on Continue - Server Certificate Authentication pops up. Cox says it's not theirs and advised against Connecting. Talked w/Genius (they've never encountered this issue) who sent me back to Cox (Level 2 tech) who said that Thawte Premium Server CA did not provide a service to Cox and thought there could be a problem w/Leopard installation. Back to Apple (Call Center - helpful but no resolution). Since Preferences in Mail pulldown wasn't highlighted, Apple also thought there was a glitch in Leopard installation (nah) - did a Utility check (nothing found) and even reinstalled (still doesn't work). Anyone encountered/heard of this or am I doing a solo on this issue?:confused:!:apple: Thanks!!
     
  2. Kashchei macrumors 65816

    Kashchei

    Joined:
    Apr 26, 2002
    Location:
    Meat Space
    #2
    I can't help you with your Cox experience, but I can tell you that my Cox connection has had some problems lately and I was offline for several hours this evening. I don't know if this coincides with your problem, but you might want to try again (I'm obviously back up). Good luck!
     
  3. Stewj macrumors newbie

    Joined:
    Jan 7, 2008
    #3
    I just opened my new iMac yesterday and got it iMail setup with .Mac email. Interestingly, I had to change the port from 25 to 587 to get it to work the mac.com address to send mail.

    Later, I tried to add an account for my Cox email and like you, I can not get past the SMTP server connection. sounds like we have the exact same problem. Have you found any resolution yet?
     
  4. Donald V macrumors newbie

    Joined:
    May 20, 2005
    Location:
    Sunny Scottsdale, AZ
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3B48b Safari/419.3)

    yes with cox you must use a port other than 25 if you aren't using their SMTP servers.
     

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