Mac Mail: unable to add Cox email accounts

Discussion in 'Mac Apps and Mac App Store' started by thacute, Dec 20, 2007.

  1. thacute macrumors newbie

    Dec 20, 2007
    Mac Mail is opened - Welcome window appears w/opportunity to enter email/server addresses - clicked on Continue - Server Certificate Authentication pops up. Cox says it's not theirs and advised against Connecting. Talked w/Genius (they've never encountered this issue) who sent me back to Cox (Level 2 tech) who said that Thawte Premium Server CA did not provide a service to Cox and thought there could be a problem w/Leopard installation. Back to Apple (Call Center - helpful but no resolution). Since Preferences in Mail pulldown wasn't highlighted, Apple also thought there was a glitch in Leopard installation (nah) - did a Utility check (nothing found) and even reinstalled (still doesn't work). Anyone encountered/heard of this or am I doing a solo on this issue?:confused:!:apple: Thanks!!
  2. Kashchei macrumors 65816


    Apr 26, 2002
    Meat Space
    I can't help you with your Cox experience, but I can tell you that my Cox connection has had some problems lately and I was offline for several hours this evening. I don't know if this coincides with your problem, but you might want to try again (I'm obviously back up). Good luck!
  3. Stewj macrumors newbie

    Jan 7, 2008
    I just opened my new iMac yesterday and got it iMail setup with .Mac email. Interestingly, I had to change the port from 25 to 587 to get it to work the address to send mail.

    Later, I tried to add an account for my Cox email and like you, I can not get past the SMTP server connection. sounds like we have the exact same problem. Have you found any resolution yet?
  4. Donald V macrumors newbie

    May 20, 2005
    Sunny Scottsdale, AZ
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU like Mac OS X; en) AppleWebKit/420.1 (KHTML, like Gecko) Version/3.0 Mobile/3B48b Safari/419.3)

    yes with cox you must use a port other than 25 if you aren't using their SMTP servers.

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