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Mac Mini Crashing and Shutting Down

I

inmnbob

macrumors regular
Original poster
Aug 6, 2014
247
87
Chicago and Twin Cities
The Mac Mini has been doing random crashes and shutdown. Any idea what this error message is?
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{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version":"Bridge OS 3.1 (16P1065)","timestamp":"2018-11-18 18:02:57.48 +0000","incident_id":"772DAC6F-3982-42D5-BBAB-6A8DC41C960D"}
{
"build" : "Bridge OS 3.1 (16P1065)",
"product" : "iBridge2,5",
"kernel" : "Darwin Kernel Version 18.2.0: Fri Oct 5 20:16:59 PDT 2018; root:xnu-4903.221.2~4\/RELEASE_ARM64_T8010",
"incident" : "772DAC6F-3982-42D5-BBAB-6A8DC41C960D",
"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
"date" : "2018-11-18 18:02:57.45 +0000",
 
A lot of people are saying to return it, that is a good step as it will give the store a chance to troubleshoot your issue. Once a hardware fault is confirmed then you would be eligible for a repair, replacement, return. However your issue could be software/firmware related and not a hardware fault at all.

BridgeOS is the firmware that controls access to the T2 security chip and all the hardware the T2 security chip controls. BridgeOS can be restored if that firmware becomes buggy or corrupted. To restore bridgeOS, you use Apple configurator 2.

https://help.apple.com/configurator/mac/2.7.1/#/apd0020c3dc2

You may not have a secondary mac or the required cables to perform this step. Taking into the store for diagnostics and troubleshooting may be a better option.
 
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I took everyone’s advice and returned it. I am in the 14 day window so returned the eGPU too. I was debating on getting another one or waiting. However I did order a new one tonight but without the Blackmagic eGPU. I will test this out to make sure it works before spending more time and money.
 
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inmnbob said:
The Mac Mini has been doing random crashes and shutdown. Any idea what this error message is?
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{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version":"Bridge OS 3.1 (16P1065)","timestamp":"2018-11-18 18:02:57.48 +0000","incident_id":"772DAC6F-3982-42D5-BBAB-6A8DC41C960D"}
{
"build" : "Bridge OS 3.1 (16P1065)",
"product" : "iBridge2,5",
"kernel" : "Darwin Kernel Version 18.2.0: Fri Oct 5 20:16:59 PDT 2018; root:xnu-4903.221.2~4\/RELEASE_ARM64_T8010",
"incident" : "772DAC6F-3982-42D5-BBAB-6A8DC41C960D",
"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
"date" : "2018-11-18 18:02:57.45 +0000",
Click to expand...
I returned 2 of the new minis they do failed with the same error.
 
Joestanxx said:
I returned 2 of the new minis they do failed with the same error.
Click to expand...
Are you on your third or did you give up? I decided to order my second one and hope that it’s better. Seems like there are a few of us who have had problems but others with no problems. Wonder if Apple has a couple different chip manufacturers that can explain some of the Bluetooth issue and crashes
 
inmnbob said:
Are you on your third or did you give up? I decided to order my second one and hope that it’s better. Seems like there are a few of us who have had problems but others with no problems. Wonder if Apple has a couple different chip manufacturers that can explain some of the Bluetooth issue and crashes
Click to expand...
I gave up and got a used 2013 mac pro. It is a much better machine, On my first mini I7 before it died i ran a handbrake encode of a 4k movie it took over 10 hours on the mac pro 2 hrs 50 minutes.
 
Is it still only a 14 day return or till Jan 8th. Or is the holiday return option only available with unopened products?
 
Joestanxx said:
I gave up and got a used 2013 mac pro. It is a much better machine, On my first mini I7 before it died i ran a handbrake encode of a 4k movie it took over 10 hours on the mac pro 2 hrs 50 minutes.
Click to expand...

I'm about to exchange my i5 for an i7, but not due to complaints about transcoding.

This 4K Samsung promotional video is 02:37 long and 637.5MB:


I used Compressor and the i5 with 8GB of RAM to convert it from H.264 to H.265. The file reduced in size by 427.6MB, and the conversion took 2:01 minutes, which is significantly faster than real time.

That is more than good enough.
 
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Extremely disappointing. I have been reading all the threads recently about the mini because I am on the fence about purchasing the new mini, and now after reading all these complaints, errors, crashes, etc, its hard to complete checkout.
 
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this did not happen to me, and I am disappointed. Im happy apple is not in the health industry yet, or we all be crashing and shutting down, the be deaded!
 
DomKud said:
Extremely disappointing. I have been reading all the threads recently about the mini because I am on the fence about purchasing the new mini, and now after reading all these complaints, errors, crashes, etc, its hard to complete checkout.
Click to expand...

Not to diminish these faulty hardware claims at all, but several of the threads and complaints I’ve seen are from the same 2-3 people. Again, they are 100% valid and this should not be happening! But it may seem like it’s more common than it actually is.

The nature of customer service and products is the negative reviews and experiences outweigh the positive and are usually more prevelant on forums. Many who have had pleasurable experiences with no issues won’t start a thread on how great a product is (of course there are those few exceptions!).
 
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Jorbanead said:
Not to diminish these faulty hardware claims at all, but several of the threads and complaints I’ve seen are from the same 2-3 people. Again, they are 100% valid and this should not be happening! But it may seem like it’s more common than it actually is.

The nature of customer service and products is the negative reviews and experiences outweigh the positive and are usually more prevelant on forums. Many who have had pleasurable experiences with no issues won’t start a thread on how great a product is (of course there are those few exceptions!).
Click to expand...

I hope you’re right which is why I am trying another device. There are enough of you where the MM is working fine that I have hope. I too have participated in all the forums and have always felt bad for those with faulty devices and considered them “one-offs” and I never questioned my decisions or my devices.

I have a sneaking suspicion however that the Mac Mini may be different. There are enough problems on the forums about crashes and Bluetooth issues that there may be something to it. I owned 32 different Apple devices over the years and never has Apple called me proactively based on what I posted in the Apple support communities to investigate my issues.

I have a new fully spec’d mm on order and how it works. I am not going to use Bluetooth dongles or a wired mouse to get Bluetooth to work as others have done here or let Apple off the hook if it doesn’t work. I will remain appropriate but think others need to know which is the power of this community
 
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So far I’m not seeing usb/bluetooth interference. I have a keyboard/mouse switcher that doesn’t interfere with the bluetooth keyboard and trackpad. I can get both keyboards and both mouse/trackpad to work all at the same time. I tested the switcher with and without power - there are 4 computers attached. It is the IOGear 4x4. I’m also going to add a powered usb hub for harddrives, camera, and if I can get the hauppauge video dongle going.
 
inmnbob said:
I hope you’re right which is why I am trying another device. There are enough of you where the MM is working fine that I have hope. I too have participated in all the forums and have always felt bad for those with faulty devices and considered them “one-offs” and I never questioned my decisions or my devices.

I have a sneaking suspicion however that the Mac Mini may be different. There are enough problems on the forums about crashes and Bluetooth issues that there may be something to it. I owned 32 different Apple devices over the years and never has Apple called me proactively based on what I posted in the Apple support communities to investigate my issues.

I have a new fully spec’d mm on order and how it works. I am not going to use Bluetooth dongles or a wired mouse to get Bluetooth to work as others have done here or let Apple off the hook if it doesn’t work. I will remain appropriate but think others need to know which is the power of this community
Click to expand...

Glad to hear Apple is reaching out to you! There is definitely something wrong on some devices it seems. Not sure if Apple is using different factories or if one of their suppliers has a bad crop of hardware. Either way, it’s defintily good to be vocal! I’m not at all saying otherwise. Apple needs to know any and every issue and sometimes being loud on the internet is the only way to get things fixed :)
 
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There are several prominent YouTubers who make their living in part by looking for problems with Apple products. So far, not one of them has identified a problem with the Mac mini, and it appears that the number of people who have experienced a problem is minuscule compared to sales.

Meanwhile, Apple continues to be superb when it comes to customer service. Yesterday, for the first time ever, I went to a mall on Black Friday. Never again. My mission was to return my mini to an Apple store and order one with higher specs. I was served within 45 seconds of entering the store, which was completely jammed, and was out within minutes, mission accomplished. Given the insanity around them, I have no idea how the two Apple employees that I dealt with managed to smile throughout, but they did.
 
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My i7 Mac mini 2018 crashes very frequently when encoding with Handbrake, no other apps though. Always a BridgeOS crash, even though I encode with x265 (not VideoToolbox). With an iFixit toolkit I upgraded my RAM to 32GB, and now I regret doing so because it will give Apple an excuse to blame the DIY RAM upgrade. I suspected a RAM issue, and ran System Diagnostics three times. RAM checks out OK.

I have to imagine this is a software bug in BridgeOS or macOS, though, and that one day Apple will come up with a fix. Or maybe Handbrake's got a bug. Le sigh.
 
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I don't have any errors on mine, works good. But have to say, that I have only the i3 version...

And I did myself some things like:
- I upgraded the RAM
- replaced the original CPU paste with some Arctic Ceramiq

I don't see any thermal throttling at all.
 
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I got istat menu and do notice that my i5 runs just under 100 (f?) quite a bit, even when transferring files between other computers and my external drive. I wonder if redoing the paste would help.
 
harriska2 said:
I got istat menu and do notice that my i5 runs just under 100 (f?) quite a bit, even when transferring files between other computers and my external drive. I wonder if redoing the paste would help.
Click to expand...
Have you tried disabling Turbo Boost with Turbo Boost Switcher? I heard that sometimes helps.

http://tbswitcher.rugarciap.com/

I'm looking at buying your exact model. How has it been running for you?
 
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