Mac mini no sound after upgrade

Discussion in 'Mac mini' started by wbe858, Mar 12, 2009.

  1. wbe858 macrumors member

    Joined:
    Jul 30, 2008
    Location:
    Greensboro, NC
    #1
    So today i was upgrading my new mini and everything goes great (or so it seems) it boots up just fine and then i try and play a song..nothing, no sound at all the volume changer is gone and everything. I take it back apart to take a look to see if i just missed something and i see this little wire dangling from where the HD is but i don't know where it goes or if it has anything to do with my problem. So if anybody has any ideas about this let me know. :confused:
     
  2. TD7 macrumors newbie

    Joined:
    Jan 2, 2009
    #2
    I had the exact same issue after upgrading hd and ram, and reattaching that cable fixed it. Difficult to describe where it connects, but check ifixit or another site with upgrade pics and you should be able to figure it out. Snaps back on easily. Good luck
     
  3. sngx1275 macrumors regular

    sngx1275

    Joined:
    Jan 27, 2009
    Location:
    Missouri
    #3
    Does anyone have any more information or pictures on this?

    I got mine today, and before booting it up I decided to go ahead and upgrade the RAM. So, by making that decision I never got to hear if the Mini had sound initially. After the RAM upgrade I booted up the first time and got no chime, but my older mini would sometimes boot without the chime so I didn't think too much of it. But now that I've got things set up, I noticed I don't have sound at all.

    Reading the above post made me wonder if I disconnected something on accident during the upgrade. So I opened it up again, and I can't find anything that is disconnected. There are 2 sets of wires (blue and black and brown and black) that run along side the hard drive, both are plugged in.. What should I be looking for?
     
  4. bstreiff macrumors regular

    Joined:
    Feb 14, 2008
    Location:
    Austin, TX, USA
    #4
    I had this happen with my (previous-generation) mini. When I took it apart, there was a small ribbon cable that came unseated. Reconnecting it fixed it.
     
  5. sngx1275 macrumors regular

    sngx1275

    Joined:
    Jan 27, 2009
    Location:
    Missouri
    #5
    I've attached some pics if anyone knows what to look for. Everything looks ok to me, but I don't have sound. I tried the unplug everything for 15 seconds and plug back in trick, and also unplug everything for 10 seconds and plug back in the power with the power button down.

    I can take more pics of specific areas if needed, and I have higher resolution of the ones I did take if anyone wants to see more detail.
     

    Attached Files:

  6. wbe858 thread starter macrumors member

    Joined:
    Jul 30, 2008
    Location:
    Greensboro, NC
    #6
    I still haven't gotten my problem solved yet so if anybody has any ideas as to what this is please share, and mine looks just like the pics everything looks connected i have followed every wire in the thing many, many times and im just out of ideas. Now one weird thing was at one point i had sound..for a very short time maybe a half of a song and then it quit out so i dont know what that means if anything. On tuesday im taking it to apple to see if they can find something wrong and at least tell me what it is. Now i dont know if the warranty is void after opening no one really knows from what it seems, and it looks like i might have broke something so that would in turn void it i think.
     
  7. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #7
    If you look at the third and fifth picture, you can see a flat thin film connector wire (I have no idea what it is called). That rectangular end sits in a female mate on the main board next to the fan...you can sort of see it in the first photo. When you have the insides together, place your index finger over the end and gently push down until you feel it lock in place. This must be the sound connecting wires...because I had the same problem. good luck
     
  8. sstickygreen macrumors member

    Joined:
    Mar 14, 2009
    #8
    There should be a cable on the front of the mini. It will be black and very tiny, it should be on the right side of the board looking at the cd drive. Look at http://www.applefritter.com/Mac_Mini_Take_Apart_Guide as well. I may have done this wrong as this is my first post.

    Thanks
     

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  9. sngx1275 macrumors regular

    sngx1275

    Joined:
    Jan 27, 2009
    Location:
    Missouri
    #9
    That was it! I had noticed when taking it apart that there was some tension on that wire, but at the same time I noticed the tension it popped off. Then I thought maybe it was a temperature sensor (obviously it wasn't) so I just let it sit there kind of loosely. Makes sense now in hindsight.

    Thanks again, hopefully this is what is wrong with wbe858's comp.
     
  10. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #10
    between that and several other miscues, I opened it up about 5 times! :eek:
     
  11. wbe858 thread starter macrumors member

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    Jul 30, 2008
    Location:
    Greensboro, NC
    #11
    if you are talking about the bronze ribbon cable in the back ive tried that many times and thats not it other than that im out of wires... and stickygreens wires i dont even have on the front of mine...
     
  12. kappaknight macrumors 68000

    kappaknight

    Joined:
    Mar 5, 2009
    #12
    The new Mini's no longer have the cable in the front.
     
  13. penguy macrumors 6502

    Joined:
    Feb 20, 2007
    Location:
    CA
    #13
    I'm sorry…but did you feel it click in place? It needs to for it to work.
     
  14. wbe858 thread starter macrumors member

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    Jul 30, 2008
    Location:
    Greensboro, NC
    #14
    yea ive done that and still no luck...when i first put everything back together i missed that but when i went looking i realized it was unhooked and thought that must be it but it still didnt fix my problem...ive taken the whole cable off and re-seeded it and still nothing. So to answer your question yes it clicked on both ends...any other thoughts...oh and thanks to everyone for being so helpful. So another quick question if i end up having to take it to apple should i put the original ram back in and play it off since i dont think that is my problem but they love to find reasons to void a warranty or will they get upset and void the warranty if new ram is in there.
     
  15. jmpage2 macrumors 68030

    jmpage2

    Joined:
    Sep 14, 2007
    #15
    This becomes a Karma thing. You could probably put the original parts back in, claim it's defective and get it swapped out with no questions.

    And get bad karma.

    Or you can just turn it in for repair and see if they end up sticking you with a bill for $200 when they find out you've opened it up to do your own upgrade and ended up causing the issue yourself.
     
  16. sngx1275 macrumors regular

    sngx1275

    Joined:
    Jan 27, 2009
    Location:
    Missouri
    #16
    If everything is connected though, there really couldn't have been anything that he broke when adding RAM.. right?
     
  17. wbe858 thread starter macrumors member

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    Jul 30, 2008
    Location:
    Greensboro, NC
    #17
    I mean if i broke something i broke it and its my fault and i will take the blame for that, but i dont know what i could have possible broke i have looked to see if anything looks out of place but nothing. Im taking it there tomorrow with my memory in there if they void it then i face up to it and pay it if not then thats good i dont have to spend anything. I just think that its weird on how it worked occasionally almost like a sound card was failing and that wouldnt be my fault could just be a faulty chip.
     
  18. DanTheMan macrumors member

    Joined:
    Jun 21, 2004
    Location:
    Los Angeles, CA
    #18
    According to Apple as referenced here: http://www.macworld.com/article/139336-2/2009/03/mac_mini_2009.html

    "Apple’s policy has always been that as long as you don’t break anything in the process, you’re free to upgrade your Mac mini yourself. The company confirmed to Macworld that this is still the case."

    So if Apple makes a stink, you could try this as an argument. Don't be afraid to hold your ground and ask to speak to a manager if need be. Worst case is you have to end up paying, but the warranty is not void just because you opened the case so don't let them use that argument. Let them know you took the upmost care in doing the upgrade. Just my 2 cents.
     
  19. wbe858 thread starter macrumors member

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    Jul 30, 2008
    Location:
    Greensboro, NC
    #19

    I'll be sure to try that if they do decide to fight me so thanks for everyones help on this, i have an appointment tomorrow to try and figure this out with apple. Hopefully they wont fight me on the fact that i upgraded it, since it did work afterwords but died shortly after.
     
  20. crsjt macrumors newbie

    Joined:
    Mar 27, 2009
    Location:
    Louisiana
    #20
    You guys are the greatest! I just upgraded my RAM (what a pain) and had the exact same problem of no sound. It was the gold ribbon thingy that had come unfastened. Clicked it back in place an all is good! Thanks soo much guys!
     
  21. txnoob macrumors 6502

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    Mar 12, 2009
  22. wbe858 thread starter macrumors member

    Joined:
    Jul 30, 2008
    Location:
    Greensboro, NC
    #22
    Yea it ended up being the sound board going out...replaced it and it worked as good as new...however there were more problems later a hard drive, a firewire problem, they ended up replacing my whole computer for me after some hassle and a loss of my ram, which was a PITA to get back. All in all the sound problem was either that ribbon cable (which was most people) or the sound board (as in my case).
     
  23. l008com macrumors member

    Joined:
    Jan 20, 2004
    #23
    Hey so sorta on topic. Anyone know how to remove this sound board yourself? I have my mini apart and I can't figure it out. I need to remove it for a minute while I cut a little hole. I searched and searched but haven't found any service manuals or anything for the late 2009 minis. ifixit has a teardown, but for some reason they don't take this part out in the teardown :-(
     
  24. Porkka666 macrumors newbie

    Joined:
    Nov 5, 2007
    #24
    Thanks! Re-connecting the orange foxconn cable fixed my sounds!
     
  25. pastrychef macrumors 601

    pastrychef

    Joined:
    Sep 15, 2006
    Location:
    New York City, NY
    #25
    I think there was one screw holding down the board. After removing it, it's just a matter of sliding it out in an angle. The screw is in between the mic and speaker connectors.
     

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