Mac Mini Restart Message

Discussion in 'Mac mini' started by ironside82, Apr 29, 2009.

  1. ironside82 macrumors newbie

    Joined:
    Apr 29, 2009
    #1
    Hello All,

    I have just shipped my Mac Mini to its new home and I've had reports that the panic error is appearing on boot up:

    "You need to restart your computer. Hold down the power button for several seconds or press the Restart Button."

    This screen appears on the blue window just after the grey apple screen has disappeared and does not get as far as the desktop at the same point each time.

    We have tried to reinstall mac OS from the original install disk but holding the "C" Key or the "Option" Key down on restart doesn't boot from disc.

    Is there a way you can view the Kernel Panic log before you boot into Mac OS so we can try and pin point the source of this problem.

    I'm wondering if this could have been the result of the shipping that has caused some hardware to come loose.

    Thanks in advance for your help

    James Blackburn
     
  2. iLog.Genius macrumors 601

    iLog.Genius

    Joined:
    Feb 24, 2009
    Location:
    Toronto, Ontario
    #2
    If this is a new computer, I would just send it back and get a replacement. Wouldn't risk trying to troubleshoot if you indeed have defective hardware.
     
  3. ironside82 thread starter macrumors newbie

    Joined:
    Apr 29, 2009
    #3
    No this is not a new Mac, its about 2 years old.

    How easy is it to work out what the problem is from the verbose display.

    James
     
  4. jwhazel macrumors regular

    Joined:
    Sep 22, 2005
    #4
    It's not impossible, but I don't think it's going to tell you what you want to know. When I read your post, I see this:

    its about 2 years old.

    and

    shipped my Mac Mini

    Strongly suspect bad hard drive.
     

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