Really long support email
The following conditions may apply:
- The MSN Messenger servers are temporarily unavailable.
- Your MSN Messenger proxy settings are not correct.
- Your MSN Messenger service is blocked by a firewall.
- Your computer is not connected to the Internet.
- Your computer network does not allow for access to the MSN Messenger service.
- Your Internet connection may be down or may be very slow.
- The MSN Messenger for Mac operating system cannot verify the certificate.
Please follow these steps in the order they appear to help resolve this issue:
1. Visit
http://www.microsoft.com to make sure that you are connected to the Internet. If the Web page does not appear, troubleshoot the connectivity issue:
a. Make sure that your Internet browser has the correct proxy configuration settings. Contact your network administrator or your Internet service provider (ISP) to determine the correct settings. If you are not sure of the settings, clear any proxy settings that are available and then test the connectivity again. Clear the proxy configuration settings in Microsoft Internet Explorer 5.2:
i. Start Internet Explorer 5.2.
ii. On the "Explorer" menu, click "Preferences."
iii. Under "Network option," click "Proxies."
iv. Clear the "Secure Proxy Option" check box, and then click "OK."
v. Try to visit a Web site again.
b. Make sure that the firewall or the router that you are using gives you access to port HTTP (80). For more information about port settings, contact the firewall or router manufacturer.
c. Make sure that you do not have any antivirus or third-party spyware programs that conflict with MSN Messenger:
i. Visit
http://microsoft.com/spyware for more information and to obtain tools that you can use to remove third-party programs.
ii. Make sure that you have the latest antivirus software on your computer. Contact the antivirus software manufacturer for more information.
d. If these steps do not resolve your connectivity issue, your TCP/IP settings may be incorrect or your network adaptor may have to be reinstalled. Contact your ISP or computer manufacturer for help.
2. Visit
http://messenger.msn.com to install the latest version of MSN Messenger.
3. If you are using a firewall, make sure that MSN Messenger has full access through the firewall. For more information about how to provide full access to MSN Messenger through your firewall, contact the manufacturer of the firewall.
4. Make sure that the current date and time are set correctly on your computer.
Note: An incorrect date or time may prevent your Internet browser from recognizing your MSN Messenger certificate. Or, an incorrect date or time may cause the browser to disable your certificate in "Certificate Authorities."
a. Reset the "Certificate Authorities" to the default levels:
i. Start Microsoft Internet Explorer for Mac.
ii. On the "Explorer" menu, click "Preferences."
iii. Under "Web Browser," click "Security."
iv. Under "Certificate Authorities," click "Reset To Defaults."
v. Click "OK."
5. If your computer is part of a corporate network, contact your network administrator to make sure that the network allows access to the Microsoft .NET Messenger service.
6. If you use a dial-up connection, you may be experiencing slow connectivity speeds and the connection may be timing out. Try to connect again later.
I don't understand half that information and I tried the ones with the steps and it's still not working. So I'm pretty sure my problem is d. But that one is the one i understand the least? I have to call my internet provider?
why does everything have to be so difficult.
