Mac Office Database Problem

Discussion in 'Mac Apps and Mac App Store' started by EatMyApple, Mar 25, 2009.

  1. EatMyApple macrumors 6502

    Dec 2, 2008
    I have attached a screenshot of the error I get when I open any Mac Office program such as Word, Excel, PowerPoint, ect.

    Says there is a database problem and how to fix it but I can't figure it out. Has anyone got this error before?

    How do I fix this?

    Thank you!

    Attached Files:

  2. rekhyt macrumors 65816

    Jun 20, 2008
    Part of the old MR guard.
    What version of Word is that? ... Looks like 2007 to me.

    Well, I haven't encountered this before, but I think you should do what it says:

    Microsoft Office 2008(?)-->Database Utility-->...
  3. EatMyApple thread starter macrumors 6502

    Dec 2, 2008
    Can't find what its asking. Even a search within either program still pulls up nothing for 'database' other than using the Database toolbar like when making a chart or interactive document.

    Its Mac Office 2008 also. Thank you!
  4. MisterMe macrumors G4


    Jul 17, 2002
    Word 2007 is a Windows app. Word 2008 is a part of Office 2008.
  5. nadyne macrumors 6502a

    Jan 25, 2004
    Mountain View, CA USA
    Go to Applications/Microsoft Office 2008/Office/, and run the Database Utility in there. Have it verify the database, and if it finds any issues, let it fix them.

  6. minciardi macrumors newbie

    Jun 25, 2009
    Mac database utility issue

    I am having the same problem. I have run the utility 3 times. It says that it is rebuilt successfully, but when I run the integrity check, it still shows a problem. Anyone know how to resolve this?

  7. nadyne macrumors 6502a

    Jan 25, 2004
    Mountain View, CA USA
    Create a new identity.

    If you're not an Entourage user, then it's very quick and easy. Close all Office apps (including Messenger). Open up Entourage. In the Entourage menu, select "Switch Identity". Then click the "New" button. After it's done, you can quit out of Entourage, and then launch Word.

    If you are an Entourage user, then you might need to transfer your content from your old identity to your new identity. If you're using an Exchange or IMAP account, you might not need to do anything other than set up your new stuff. If you're using POP, or if you've got a lot of content in Entourage other than mail, calendar, and contacts, you can manually move your data.

  8. mkl1027 macrumors newbie

    Jul 28, 2009
    Nothing is working!


    I've posted on a few forums here, but I still can't seem to figure out what is going on with my office 2008 for mac...please help!!!!

    I run office on a MacBook OS 10.5.7.

    Office was working normally until I installed the 12.2.0 update last Friday. After that, PowerPoint and Excel still worked fine, but Word crashed every time I tried to open it.

    I searched and searched for help to fix this, couldn't figure it out (and didn't want to pay $50 for microsoft tech support) I uninstalled Office and then reinstalled it.

    Which actually seems to have caused MORe problems!

    Now, when I try to open ANY of the office applications, I get a message saying there's a problem with the database. I rebuilt the database using the microsoft disk utility, and the issue is still unresolved...

    So I tried to do what you suggested for another person, and create a new identity by opening Entourage, but I keep getting a message that says: This identity cannot be opened with this version of Entourage.

    I'm at a dead end. Besides throwing my laptop out the window, do you have any suggestions on how I can fix this??


  9. Lounge Deluxe macrumors regular

    Jun 1, 2009
    Meghan, you could try to move your Microsoft User data folder from the Documents folder to another location and then start any of the Office 2008 apps. A new Microsoft User data folder will be created and the Office apps will start up at least.
  10. nadyne macrumors 6502a

    Jan 25, 2004
    Mountain View, CA USA
    Sorry to say, but you're probably at the point where you should call tech support. You get two free calls to tech support with your legal purchase of Office, so if you haven't used those up yet, it won't cost you anything. You can go here to get the right phone number for your region.

  11. Rovell macrumors newbie

    Aug 13, 2009
    I had the same database problem and moving the Microsoft User Data in my Documents folder did the trick. It should work here as well!
  12. petrovoni macrumors newbie

    Oct 22, 2011
    main identity

    Hi i had the same problem, 2008 version
    I found that the issue can be resolved by going into the 'main identity' for entourage folder and trashing all the databases therein. issue is instantly resolved.
  13. AtsoW macrumors newbie

    May 23, 2014
    Delete unnecessary Microsoft items

    Tried "rebuilding" the database multiple times, to no avail. Finally resorted to deleting all unnecessary Office items, especially Outlook (which was installed but not activated due to my Office for Mac 2011 Home & Student version not including it). This solved the issue.

Share This Page