Mac OS X Snow Leopard Up to date problems

Discussion in 'Buying Tips and Advice' started by supermac1, Jul 2, 2009.

  1. supermac1 macrumors regular

    Joined:
    Jun 22, 2009
    #1
    I just got a new macbook pro and i love it. But when I try to qualify for the up to date snow leopard, it says they can't find my serial number. What do i do??
     
  2. supermac1 thread starter macrumors regular

    Joined:
    Jun 22, 2009
    #2
    Just checked my applecare status, says my warranty expires april 19, 2010 even though I just got it yesterday. Says I can't get phone support. :mad:
     
  3. will0407 macrumors 6502a

    Joined:
    May 20, 2006
    #3
    Where and who did you buy it from?
     
  4. dacreativeguy macrumors 68000

    Joined:
    Jan 27, 2007
    #4
    I've heard stories of Apple starting the warranty clock when they ship machines to 3rd party resellers and not when the machines are actually sold to customers. So if you bought a closeout older model that has been sitting in the warehouse for 3 months you are screwed.
     
  5. supermac1 thread starter macrumors regular

    Joined:
    Jun 22, 2009
    #5
    Club Mac
     
  6. ogee macrumors 6502

    Joined:
    Nov 8, 2006
    Location:
    Earth.
    #6
    perhaps contact applecare by mail and include copies of your invoices and explain the problem?
     
  7. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #7
    Perhaps Club Mac bought it from Apple and resold it to you.
    Apple would see the CM purchase date.
     
  8. supermac1 thread starter macrumors regular

    Joined:
    Jun 22, 2009
    #8
    In which case I should do what?
     
  9. AdamLikesMusic macrumors 6502

    Joined:
    Jun 3, 2009
    #9
    If it's from April, then it's not a "new" one, per se. Or did you just mean "new" as in new to you?
     
  10. supermac1 thread starter macrumors regular

    Joined:
    Jun 22, 2009
    #10
    As in I got it yesterday. So new to me. It's one generation old, but not used, and not a refurb.
     
  11. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #11
    I'm glad I never buy from them.
     

Share This Page