Mac Osx Mail app help

Discussion in 'Mac Apps and Mac App Store' started by pjf, Aug 18, 2008.

  1. pjf macrumors newbie

    Joined:
    Feb 21, 2007
    #1
    Hi
    I have a macbook and power went out a battery had no charge and the laptop shut down. I am now having this error come up when i try to boot up mail

    Process: Mail [453]
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: com.apple.mail
    Version: 3.3 (926.1)
    Build Info: Mail-9260100~1
    Code Type: X86 (Native)
    Parent Process: launchd [76]

    Date/Time: 2008-08-18 14:58:10.739 -0400
    OS Version: Mac OS X 10.5.4 (9E17)
    Report Version: 6

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread: 22

    Application Specific Information:
    -[MailApp _synchronouslyTellSyncServicesToRegisterAndSync]
    -[POPAccount _synchronizeMailboxListWithFileSystem]
    -[POPAccount fetchSynchronouslyIsAuto:]
    -[LibraryStore _newMessagesAvailable:]
    -[POPAccount fetchSynchronouslyIsAuto:]
    -[POPAccount fetchSynchronouslyIsAuto:]
    -[DeliveryQueue _resetStateAndReprocessQueueIfNecessary]

    I have done a memory test "rember" and everything checked out okay. If anyone can help i would appreciate it

    Thanks
    P
     
  2. RRutter macrumors 6502

    Joined:
    Jan 1, 2008
    Location:
    Austin, TX
    #2
    How old is the laptop? Try reinstalling the Mail application, which you may find somewhere online.. If nothing else works, take it to your local Apple store or any other Mac Seller/Re-Seller..

    :apple:
     
  3. pjf thread starter macrumors newbie

    Joined:
    Feb 21, 2007
    #3
    Laptop is 9 month old. Still under warranty but would like to fix this without having to go to reseller. I am going to put in boot up disc tonight and do hardware test to make sure everything is fine. Any other suggestions

    Thanks
    P
     
  4. RRutter macrumors 6502

    Joined:
    Jan 1, 2008
    Location:
    Austin, TX
    #4
    That's probably one of the best things you could do.. I don't have any other suggestions besides pray that everything works out fine!!

    :apple:
     
  5. ckeck macrumors 6502a

    ckeck

    Joined:
    Jul 29, 2005
    Location:
    Texas
    #5
    Tried verifying and resetting the disk permissions?
     
  6. pjf thread starter macrumors newbie

    Joined:
    Feb 21, 2007
    #6
    Did a memory test, everything was okay

    Did a disk verification and came back okay?

    Any other suggestions
     
  7. txhockey9404 macrumors 6502a

    Joined:
    Feb 25, 2008
    #7
    If everything as far as hardware goes ends up fine, back up your computers essential files (no preference files or Apple apps). Then reinstall OS X. If that fixes it, you just saved yourself a trip to the Apple store. If something is wrong with the hardware, it may fail, so do a full hardware test first (And make sure it is plugged in). I had a defective mac shut down during an OS Install, and I was stuck booting from the Install DVD, but not being able to install the OS and not having a real OS to boot into. Then, put all your files back, update, then set everything back up. It will be nice and clean too, because you wont have old preference files mucking up your hard drive. If you still have this problem after a reinstall, your computer has a problem that is not a software problem. All the Apple people will tell you to do for a software problem is to do what I just suggested.
     
  8. pjf thread starter macrumors newbie

    Joined:
    Feb 21, 2007
    #8
    Hardware test came back fine.

    If i need to reinstall, will i have to reinstall all my other programs,(photoshop etc)

    Anyone have any other suggestions to get rid of this panic?

    Thanks
    P
     
  9. macdot macrumors 6502

    Joined:
    Oct 22, 2005
    #9
    If you reinstall you'll loose everything. Be sure to backup.
     

Share This Page