MAC Previewer

steveiott06

macrumors newbie
Original poster
Jul 27, 2010
16
0
Guys-

Please excuse my ignorance, as I am not very fluent with Mac's at all. I recently got a new job and they have about 10 MAC laptops and desktops that need support. I have been a PC guy my whole life and this is all totally new to me. I look forward to learning them, but hope you can help when needed. Anyway, here is my problem. One of the Macbook gets an error whenever it opens up a PDF document in Previewer, and then tries to print. Here is the message.

"Preview quit unexpectedly while using Generic plug-in 50c-2"

I have sent the problem to Apple. Anyone out there have any suggestions? :(

Adobe Reader 9 is installed on the laptop as well.

Thanks for your help.:)
 

spinnerlys

Guest
Sep 7, 2008
14,328
7
forlod bygningen
What Mac OS X version's are installed on those laptop's, especially on the one with the problem's?

Can Adobe Reader open the problematic PDF?

What do you mean, Preview (not Previewer) tries to print? Can you make a screenshot?


Taking screenshots in Mac OS X.



Also have a look at the following links, as the information presented there might be helpful in your future endeavours into Mac OS X and could clear up initial confusion and may even prevent harm to your system or your files.

Mac OS X Basics

Switch 101 - guide with articles made by Apple on how to accustom yourself, after you switched to Mac OS X from Windows​

Mac 101 - How to get started with Mac OS X​

Find out how - tutorial videos made by Apple on how to do certain thing in Mac OS X​

Pro tips - tips made available by Apple for easier ways of doing certain tasks​

Mac OS X Keyboard Shortcuts - Learn about common Mac OS X keyboard shortcuts.​

Mac OS X Beginner's Guide by MacRumors - learn about software, media players, shortcuts and some useful tips, tricks and hints​

Mac Guides - tutorials, product guides and more​

MRoogle - a very effective tool to search these fora using Google and made available by edesignuk, introductory threads: 1, 2 and 3

 

steveiott06

macrumors newbie
Original poster
Jul 27, 2010
16
0
What Mac OS X version's are installed on those laptop's, especially on the one with the problem's?

Can Adobe Reader open the problematic PDF?

What do you mean, Preview (not Previewer) tries to print? Can you make a screenshot?


Taking screenshots in Mac OS X.



Also have a look at the following links, as the information presented there might be helpful in your future endeavours into Mac OS X and could clear up initial confusion and may even prevent harm to your system or your files.

Mac OS X Basics

Switch 101 - guide with articles made by Apple on how to accustom yourself, after you switched to Mac OS X from Windows​

Mac 101 - How to get started with Mac OS X​

Find out how - tutorial videos made by Apple on how to do certain thing in Mac OS X​

Pro tips - tips made available by Apple for easier ways of doing certain tasks​

Mac OS X Keyboard Shortcuts - Learn about common Mac OS X keyboard shortcuts.​

Mac OS X Beginner's Guide by MacRumors - learn about software, media players, shortcuts and some useful tips, tricks and hints​

Mac Guides - tutorials, product guides and more​

MRoogle - a very effective tool to search these fora using Google and made available by edesignuk, introductory threads: 1, 2 and 3


Yes, sorry Preview. I can try to get a screen shot. Let me clarify that the PDF opens just fine in Preview and Adobe, its just when you open in Preview and go to Print it, it closes out Preview and gives that error message!
 

spacedesign911

macrumors regular
Jul 22, 2010
182
11
Dublin, Ireland
Yes, sorry Preview. I can try to get a screen shot. Let me clarify that the PDF opens just fine in Preview and Adobe, its just when you open in Preview and go to Print it, it closes out Preview and gives that error message!
This is a wild shot but Id say your printer driver is the culprit, maybe try a generic driver?
 

steveiott06

macrumors newbie
Original poster
Jul 27, 2010
16
0
Hey guys, thanks for the replies. Here is a screen shot of whats going on...Any suggestions please let me know. Thanks!

 

steveiott06

macrumors newbie
Original poster
Jul 27, 2010
16
0
Have you tried different drivers yet? If so, which ones?
I have not yet. I was just looking and the version of OS on his macbook is
Mac OS X 10.6.3 and the only drivers I can find for this printer are Mac OS 10.6

Is this is the same? I was under the impression that OS and OS X were totally different systems?
 

spinnerlys

Guest
Sep 7, 2008
14,328
7
forlod bygningen
I have not yet. I was just looking and the version of OS on his macbook is
Mac OS X 10.6.3 and the only drivers I can find for this printer are Mac OS 10.6

Is this is the same? I was under the impression that OS and OS X were totally different systems?
Mac OS X 10.6.4 is the same as Mac OS 10.6, some vendors just forget the X, and the .4 is a point release.
 

steveiott06

macrumors newbie
Original poster
Jul 27, 2010
16
0
I think that I may have found the problem. I downloaded a new printer driver and when I unzipped it the folder was labeled "GENERIC_50C-2_106.pkg" so I think that might have something to do directly with the error message. I will try to reinstall the driver, would anyone like to give advice on how to do that? lol thanks!:D
 

chaos86

macrumors 65816
Sep 11, 2003
1,006
7
127.0.0.1
It looks like you're trying to use a weird printer driver that has a problem. Go to System Preferences > Print & Fax and remove the offending printer, then try to re-add it but select the latest driver you can find on the manufacturer's website.
 

moel

macrumors 6502
Nov 7, 2007
452
0
Might I suggest you go and invest in some Mac training pretty pronto. These machines are rediculously easy to work with, and you may well find that if you can't answer basic questions your bosses will fire you.
 

steveiott06

macrumors newbie
Original poster
Jul 27, 2010
16
0
Might I suggest you go and invest in some Mac training pretty pronto. These machines are rediculously easy to work with, and you may well find that if you can't answer basic questions your bosses will fire you.
It's called learning. We are a mixture of Windows/Linux/Mac environment. Mostly Microsoft Windows. We only support a few Mac's and this is my 3rd day on the job. I am not worried about being fired. That's why I signed up for the forum, for support. :rolleyes:
 

moel

macrumors 6502
Nov 7, 2007
452
0
didn't mean to sound quite so authoritarian.

I had simply assumed that when you were interviewed and then asked if you have any experience of Macs, you'd blindly said yes.

Either way, it might well be worth investing in a few genius sessions, as there are inevitably going to be times when something needs sorting..and you won't have to consult the forum.
 
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