Mac Pro 2011 Shuts down unexpectedly

Discussion in 'Mac Basics and Help' started by hnobrian, Sep 10, 2015.

  1. hnobrian macrumors newbie

    Feb 24, 2015
    I have a 2011 Mac Pro, 6 Core (Pictures included)

    My problem is that it just shuts off randomly. We do a lot of video editing, SFX, etc. Sometimes it shuts off while opening Adobe Premiere. Sometimes it just shuts off when we arent doing anything. We took it in to a certified Apple Store (here in Spain) but they found nothing wrong. Continued smooth for a while but now we are getting the same problems.

    Attached Files:

  2. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    Try the freeware program EtreCheck. It will scan your Mac and print out a text file that will point out older/ incompatible files and their paths to maually update/delete those files. Just note to reboot if you delete some older system hackies. This might help.
  3. h9826790 macrumors G4


    Apr 3, 2014
    Hong Kong
    Is your power source reliable? Will UPS help?
  4. hnobrian thread starter macrumors newbie

    Feb 24, 2015
    Problem description:
    Computer just turns off - Usually when we are working in Premiere.

    EtreCheck version: 2.4.2 (142)
    Report generated 9/28/15, 11:51 AM
    Download EtreCheck from

    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.

    Hardware Information: (What does this mean?)
    Mac Pro (Mid 2012) (Technical Specifications)
    Mac Pro - model: MacPro5,1
    1 3.33 GHz 6-Core Intel Xeon CPU: 6-core
    16 GB RAM Upgradeable
    DIMM 1
    4 GB DDR3 ECC 1333 MHz ok
    DIMM 2
    4 GB DDR3 ECC 1333 MHz ok
    DIMM 3
    4 GB DDR3 ECC 1333 MHz ok
    DIMM 4
    4 GB DDR3 ECC 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en2: 802.11 a/b/g/n

    Video Information: (What does this mean?)
    ATI Radeon HD 5770 - VRAM: 1024 MB
    BenQ GL2450H 1920 x 1080

    System Software: (What does this mean?)
    OS X 10.10.5 (14F27) - Time since boot: less than an hour

    Disk Information: (What does this mean?)
    HL-DT-ST DVD-RW GH80N ()

    Samsung SSD 840 PRO Series disk0 : (256,06 GB) (Solid State - TRIM: Yes)
    EFI (disk0s1) <not mounted> : 210 MB
    San Juan SSD (disk0s2) / : 255.20 GB (91.35 GB free)
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    WDC WD1001FALS-41Y6A1 disk1 : (1 TB) (Rotational)
    EFI (disk1s1) <not mounted> : 210 MB
    St Max HD (disk1s2) /Volumes/St Max HD : 999.35 GB (380.54 GB free)
    Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

    USB Information: (What does this mean?)
    Apple Inc. BRCM2046 Hub
    Apple Inc. Bluetooth USB Host Controller
    Chicony USB Keyboard

    Configuration files: (What does this mean?)
    /etc/sysctl.conf - File exists but not expected

    Gatekeeper: (What does this mean?)
    Mac App Store and identified developers

    Kernel Extensions: (What does this mean?)
    /Applications/Toast 10 Titanium/Toast
    [not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
    [not loaded] com.roxio.TDIXController (1.7) [Click for support]

    [not loaded] org.cindori.TrimEnabler (1 - SDK 10.10) [Click for support]

    [loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

    Startup Items: (What does this mean?)
    PenTabletDriver: Path: /Library/StartupItems/PenTabletDriver
    Startup items are obsolete in OS X Yosemite

    Launch Agents: (What does this mean?)
    [not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded] com.adobe.AdobeCreativeCloud.plist [Click for support]
    [loaded] [Click for support]
    [loaded] [Click for support]

    Launch Daemons: (What does this mean?)
    [loaded] com.adobe.fpsaud.plist [Click for support]
    [loaded] com.adobe.SwitchBoard.plist [Click for support]
    [running] com.edb.launchd.postgresql-8.4.plist [Click for support]
    [loaded] [Click for support]
    [not loaded] com.gopro.stereomodestatus.plist [Click for support]
    [loaded] [Click for support]
    [loaded] [Click for support]
    [loaded] org.cindori.AuthHelper.plist [Click for support]
    [loaded] org.cindori.SenseiTool.plist [Click for support]
    [loaded] org.cindori.TEAuth.plist [Click for support]

    User Launch Agents: (What does this mean?)
    [loaded] com.adobe.ARM.[...].plist [Click for support]
    [loaded] com.digitalrebellion.PreferenceManagerAutoSave.plist [Click for support]
    [loaded] com.redgiantsoftware.updater.plist [Click for support]

    User Login Items: (What does this mean?)
    iTunesHelper Aplicación (/Applications/
    Dropbox Aplicación (/Applications/
    Android File Transfer Agent Aplicación (~/Library/Application Support/Google/Android File Transfer/Android File Transfer
    PenTabletDriver Aplicación (/Library/StartupItems/PenTabletDriver/
    Google Drive Aplicación (/Applications/Google
    WDQuickView UNKNOWN (missing value)

    Internet Plug-ins: (What does this mean?)
    o1dbrowserplugin: Version: - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobeAAMDetect: Version: AdobeAAMDetect - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: - SDK 10.6 [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Click for support]
    Flash Player: Version: - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: - SDK 10.8 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    JavaAppletPlugin: Version: Java 8 Update 25 Check version

    User internet Plug-ins: (What does this mean?)
    BlueStacks Install Detector: Version: Unknown

    Safari Extensions: (What does this mean?)

    Audio Plug-ins: (What does this mean?)
    DVCPROHDAudio: Version: 1.3.2

    3rd Party Preference Panes: (What does this mean?)
    Flash Player [Click for support]
    GoPro [Click for support]
    Java [Click for support]

    Time Machine: (What does this mean?)
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
    San Juan SSD: Disk size: 255.20 GB Disk used: 163.85 GB
    St Max HD: Disk size: 999.35 GB Disk used: 618.81 GB
    TimeMachineBackup [Network]
    Total size: 2.01 TB
    Total number of backups: 2
    Oldest backup: 2014-04-23 19:19:40 +0000
    Last backup: 2014-07-06 10:31:06 +0000
    Size of backup disk: Too small
    Backup size 2.01 TB < (Disk used 782.66 GB X 3)

    Top Processes by CPU: (What does this mean?)
    2% fontd
    2% WindowServer
    1% identityservicesd
    0% firefox
    0% taskgated

    Top Processes by Memory: (What does this mean?)
    1020 MB kernel_task
    573 MB firefox
    164 MB Google Drive
    147 MB mds_stores
    115 MB Finder

    Virtual Memory Information: (What does this mean?)
    12.00 GB Free RAM
    4.20 GB Used RAM (1.44 GB Cached)
    0 B Swap Used

    Diagnostics Information: (What does this mean?)
    Sep 28, 2015, 11:40:37 AM Self test - passed
    Sep 26, 2015, 02:09:00 PM /Library/Logs/DiagnosticReports/Google Drive_2015-09-26-140900_[redacted].cpu_resource.diag [Click for details]
  5. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    This seems strange:
    Now in your screen shot that disk isn't listed, hence the "not mounted"! What's up with that?
  6. hnobrian thread starter macrumors newbie

    Feb 24, 2015
    Is that bad? What should I do?
  7. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    If it is certainly connected then something is up. If it was connected in the past then you have a cache problem.

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