Mac Pro 2011 Shuts down unexpectedly

Discussion in 'Mac Basics and Help' started by hnobrian, Sep 10, 2015.

  1. hnobrian macrumors newbie

    Joined:
    Feb 24, 2015
    #1
    I have a 2011 Mac Pro, 6 Core (Pictures included)

    My problem is that it just shuts off randomly. We do a lot of video editing, SFX, etc. Sometimes it shuts off while opening Adobe Premiere. Sometimes it just shuts off when we arent doing anything. We took it in to a certified Apple Store (here in Spain) but they found nothing wrong. Continued smooth for a while but now we are getting the same problems.
     

    Attached Files:

  2. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #2
    Try the freeware program EtreCheck. It will scan your Mac and print out a text file that will point out older/ incompatible files and their paths to maually update/delete those files. Just note to reboot if you delete some older system hackies. This might help.
     
  3. h9826790 macrumors 604

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
    #3
    Is your power source reliable? Will UPS help?
     
  4. hnobrian thread starter macrumors newbie

    Joined:
    Feb 24, 2015
    #4
    Problem description:
    Computer just turns off - Usually when we are working in Premiere.

    EtreCheck version: 2.4.2 (142)
    Report generated 9/28/15, 11:51 AM
    Download EtreCheck from http://etresoft.com/etrecheck

    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.

    Hardware Information: (What does this mean?)
    Mac Pro (Mid 2012) (Technical Specifications)
    Mac Pro - model: MacPro5,1
    1 3.33 GHz 6-Core Intel Xeon CPU: 6-core
    16 GB RAM Upgradeable
    DIMM 1
    4 GB DDR3 ECC 1333 MHz ok
    DIMM 2
    4 GB DDR3 ECC 1333 MHz ok
    DIMM 3
    4 GB DDR3 ECC 1333 MHz ok
    DIMM 4
    4 GB DDR3 ECC 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en2: 802.11 a/b/g/n

    Video Information: (What does this mean?)
    ATI Radeon HD 5770 - VRAM: 1024 MB
    BenQ GL2450H 1920 x 1080

    System Software: (What does this mean?)
    OS X 10.10.5 (14F27) - Time since boot: less than an hour

    Disk Information: (What does this mean?)
    HL-DT-ST DVD-RW GH80N ()

    Samsung SSD 840 PRO Series disk0 : (256,06 GB) (Solid State - TRIM: Yes)
    EFI (disk0s1) <not mounted> : 210 MB
    San Juan SSD (disk0s2) / : 255.20 GB (91.35 GB free)
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    WDC WD1001FALS-41Y6A1 disk1 : (1 TB) (Rotational)
    EFI (disk1s1) <not mounted> : 210 MB
    St Max HD (disk1s2) /Volumes/St Max HD : 999.35 GB (380.54 GB free)
    Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

    USB Information: (What does this mean?)
    PIXART USB OPTICAL MOUSE
    Apple Inc. BRCM2046 Hub
    Apple Inc. Bluetooth USB Host Controller
    Chicony USB Keyboard

    Configuration files: (What does this mean?)
    /etc/sysctl.conf - File exists but not expected

    Gatekeeper: (What does this mean?)
    Mac App Store and identified developers

    Kernel Extensions: (What does this mean?)
    /Applications/Toast 10 Titanium/Toast Titanium.app
    [not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
    [not loaded] com.roxio.TDIXController (1.7) [Click for support]

    /Library/Extensions
    [not loaded] org.cindori.TrimEnabler (1 - SDK 10.10) [Click for support]

    /System/Library/Extensions
    [loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

    Startup Items: (What does this mean?)
    PenTabletDriver: Path: /Library/StartupItems/PenTabletDriver
    Startup items are obsolete in OS X Yosemite

    Launch Agents: (What does this mean?)
    [not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded] com.adobe.AdobeCreativeCloud.plist [Click for support]
    [loaded] com.google.keystone.agent.plist [Click for support]
    [loaded] com.oracle.java.Java-Updater.plist [Click for support]

    Launch Daemons: (What does this mean?)
    [loaded] com.adobe.fpsaud.plist [Click for support]
    [loaded] com.adobe.SwitchBoard.plist [Click for support]
    [running] com.edb.launchd.postgresql-8.4.plist [Click for support]
    [loaded] com.google.keystone.daemon.plist [Click for support]
    [not loaded] com.gopro.stereomodestatus.plist [Click for support]
    [loaded] com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded] com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded] org.cindori.AuthHelper.plist [Click for support]
    [loaded] org.cindori.SenseiTool.plist [Click for support]
    [loaded] org.cindori.TEAuth.plist [Click for support]

    User Launch Agents: (What does this mean?)
    [loaded] com.adobe.ARM.[...].plist [Click for support]
    [loaded] com.digitalrebellion.PreferenceManagerAutoSave.plist [Click for support]
    [loaded] com.redgiantsoftware.updater.plist [Click for support]

    User Login Items: (What does this mean?)
    iTunesHelper Aplicación (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox Aplicación (/Applications/Dropbox.app)
    Android File Transfer Agent Aplicación (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    PenTabletDriver Aplicación (/Library/StartupItems/PenTabletDriver/PenTabletDriver.app)
    Google Drive Aplicación (/Applications/Google Drive.app)
    WDQuickView UNKNOWN (missing value)

    Internet Plug-ins: (What does this mean?)
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Click for support]
    Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    JavaAppletPlugin: Version: Java 8 Update 25 Check version

    User internet Plug-ins: (What does this mean?)
    BlueStacks Install Detector: Version: Unknown

    Safari Extensions: (What does this mean?)
    AllMyTube

    Audio Plug-ins: (What does this mean?)
    DVCPROHDAudio: Version: 1.3.2

    3rd Party Preference Panes: (What does this mean?)
    Flash Player [Click for support]
    GoPro [Click for support]
    Java [Click for support]

    Time Machine: (What does this mean?)
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
    San Juan SSD: Disk size: 255.20 GB Disk used: 163.85 GB
    St Max HD: Disk size: 999.35 GB Disk used: 618.81 GB
    Destinations:
    TimeMachineBackup [Network]
    Total size: 2.01 TB
    Total number of backups: 2
    Oldest backup: 2014-04-23 19:19:40 +0000
    Last backup: 2014-07-06 10:31:06 +0000
    Size of backup disk: Too small
    Backup size 2.01 TB < (Disk used 782.66 GB X 3)

    Top Processes by CPU: (What does this mean?)
    2% fontd
    2% WindowServer
    1% identityservicesd
    0% firefox
    0% taskgated

    Top Processes by Memory: (What does this mean?)
    1020 MB kernel_task
    573 MB firefox
    164 MB Google Drive
    147 MB mds_stores
    115 MB Finder

    Virtual Memory Information: (What does this mean?)
    12.00 GB Free RAM
    4.20 GB Used RAM (1.44 GB Cached)
    0 B Swap Used

    Diagnostics Information: (What does this mean?)
    Sep 28, 2015, 11:40:37 AM Self test - passed
    Sep 26, 2015, 02:09:00 PM /Library/Logs/DiagnosticReports/Google Drive_2015-09-26-140900_[redacted].cpu_resource.diag [Click for details]
     
  5. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #5
    This seems strange:
    Now in your screen shot that disk isn't listed, hence the "not mounted"! What's up with that?
     
  6. hnobrian thread starter macrumors newbie

    Joined:
    Feb 24, 2015
    #6
    Is that bad? What should I do?
     
  7. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #7
    If it is certainly connected then something is up. If it was connected in the past then you have a cache problem.
     

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