Mac Pro 2013 Random Restarts

Catch

macrumors 6502
Original poster
Sep 22, 2004
368
0
London, UK
Received my MacPro a couple of days ago and unfortunately I am having random restarts. Anything from a few minutes to a couple of hours and everything from light Final Cut work to surfing the web...

Running 10.9.2 with latest firmware update installed as well. Its a 6 core, D700, 32 ram, 512 drive, version. Running dual 30" CDs with Apples own Dual DVI to display port adapters. Anyone else having this happen? Nothing running right now but what came with the machine and it still does it...

Just thought I would see if anyone has any suggestions before starting the Apple Care conversations...


Thanks,


C
 

JQuick

macrumors member
Feb 2, 2014
77
0
Received my MacPro a couple of days ago and unfortunately I am having random restarts. Anything from a few minutes to a couple of hours and everything from light Final Cut work to surfing the web...

Running 10.9.2 with latest firmware update installed as well. Its a 6 core, D700, 32 ram, 512 drive, version. Running dual 30" CDs with Apples own Dual DVI to display port adapters. Anyone else having this happen? Nothing running right now but what came with the machine and it still does it...

Just thought I would see if anyone has any suggestions before starting the Apple Care conversations...


Thanks,


C
The following document describes how to boot into Apple Diagnostics.
This may help isolate a problem before calling support.
Synopsis is to disconnect all but keyboard, mouse, monitor, and network. then boot and hold down 'd' key.
http://support.apple.com/kb/HT5781
 

Catch

macrumors 6502
Original poster
Sep 22, 2004
368
0
London, UK
The following document describes how to boot into Apple Diagnostics.
This may help isolate a problem before calling support.
Synopsis is to disconnect all but keyboard, mouse, monitor, and network. then boot and hold down 'd' key.
http://support.apple.com/kb/HT5781
Thanks for the info. Did the restart and it came back with No Issues Found and a code: ADP000 as well as a serial number.

Very very strange and frustrating.


C
 

JQuick

macrumors member
Feb 2, 2014
77
0
Thanks for the info. Did the restart and it came back with No Issues Found and a code: ADP000 as well as a serial number.

Very very strange and frustrating.


C
Edit: Oops. You revealed this info already.

Is your firmware up to date?
Is your OS up to date?
 
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kunze50

macrumors regular
Nov 13, 2007
125
0
Victoria, BC
Could it be a faulty power button/switch? Maybe try to wear it in with the machine unplugged. I've found the button to be sticky on mine, though I'm not sure if this would cause random restarts..
 

chrisn123

macrumors member
Nov 26, 2011
70
0
Frustrating.

FYI, I am also running dual 30" Cinema Displays off Apple's Dual-Link DVI Displayport adapters connected to D700 GPU (although I have the 8C nMP). I've had no issues. Just mentioning that in case you were wondering.

When you say "restart" do you mean a multi-lingual screen of death, or an actual spontaneous reboot (which power chime)? Might want to go to Terminal after a "restart" and use the uptime command to see if it was a hard system reboot (uptime would should longer than a few minutes) versus a soft restart of your session.

If it literally blacks out and gives a power-on chime, I would guess it is a physical problem with your power plug or power supply. I don't think Apple's hardware testing could spot that.

Perhaps manhandle the machine a bit (shake/tap) to see if you can induce a failure....
 

Switchfoot

macrumors member
Oct 8, 2004
82
2
This is a shot in the dark, but are you using any kind of USB/Thunderbolt controller? i.e. Contour Shuttle, Blackmagic Shuttle, etc.?
 

Catch

macrumors 6502
Original poster
Sep 22, 2004
368
0
London, UK
Edit: Oops. You revealed this info already.

Is your firmware up to date?
Is your OS up to date?
Yeah all updated. Also reinstalled the OS and it still does it.

C

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Could it be a faulty power button/switch? Maybe try to wear it in with the machine unplugged. I've found the button to be sticky on mine, though I'm not sure if this would cause random restarts..
Cheers will try that but it seems a bit weird. Anything helps though!

C

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Frustrating.

FYI, I am also running dual 30" Cinema Displays off Apple's Dual-Link DVI Displayport adapters connected to D700 GPU (although I have the 8C nMP). I've had no issues. Just mentioning that in case you were wondering.

When you say "restart" do you mean a multi-lingual screen of death, or an actual spontaneous reboot (which power chime)? Might want to go to Terminal after a "restart" and use the uptime command to see if it was a hard system reboot (uptime would should longer than a few minutes) versus a soft restart of your session.

If it literally blacks out and gives a power-on chime, I would guess it is a physical problem with your power plug or power supply. I don't think Apple's hardware testing could spot that.

Perhaps manhandle the machine a bit (shake/tap) to see if you can induce a failure....

Yeah it's a blackout with a chime. It's as if a hard reset, but with an automatic restart. Click off and very fast reboot to log in screen. When I do the uptime command it shows the computer starting from 0 when logged in again.

I'll shake her around a bit!

Thanks,


C

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Maybe try running it with nothing attached, just keyboard mouse and screen?
Yeah first thing I did was uninstall everything and unplug anything I could apart from obviously screen, keyboard and mouse.

Did think it may have been then divi to mini display port adapter, but seems that's been eliminated. Plus, I need it to run the computer...

C

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Did you install extra RAM?
Nope nothing. Machine is as delivered by apple...

So frustrating. Think it will be Apple Care call in the morning now...


Thanks allot for all the suggestion guys!



C
 

Gav Mack

macrumors 68020
Jun 15, 2008
2,192
17
Sagittarius A*
The good old repair disk permissions with disk utility on the OSX disk from the recovery partition maybe?

Member posted yesterday he had needed 30/40 repairs on a brand new nMP, worth a shot trying it.

It does point more to a hardware glitch, possibly power supply related though.
 
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Catch

macrumors 6502
Original poster
Sep 22, 2004
368
0
London, UK
The good old repair disk permissions with disk utility on the OSX disk from the recovery partition maybe?

Member posted yesterday he had needed 30/40 repairs on a brand new nMP, worth a shot trying it.

It does point more to a hardware glitch, possibly power supply related though.
Have tried to repair disk permissions many times. Just took the thing apart and 'manhandled' it as per previous suggestions to see if its something sticking, not seated properly. If this does not work I guess its back to the end of the line unfortunately. Thanks for the suggestion though.

C
 

Gav Mack

macrumors 68020
Jun 15, 2008
2,192
17
Sagittarius A*
Have tried to repair disk permissions many times. Just took the thing apart and 'manhandled' it as per previous suggestions to see if its something sticking, not seated properly. If this does not work I guess its back to the end of the line unfortunately. Thanks for the suggestion though.

C
Bad luck getting the Jonah dude, though not sure whether repair centres have spare PSU's in stock yet cos it could be worth swapping that out. Not quite the back of the line if you rant at AppleCare hard but nice enough though..
 

hackintosh5

macrumors newbie
Jun 10, 2009
27
2
I'm having a similar issue with my new Mac Pro quad 3.7 D700
Only on the Mac OS X side I've had it happen 3 or 4 times now my monitor goes blank and then hear the Mac startup chime a few seconds later.
Happened in Mac OS 10.9.1 and now in Mac OS 10.9.2

But I've been running bootcamp with Windows 8.1 and no issues at all

This is what I have in the system.log but isn't much to go on. But I'm just starting to look into it.

2/27/14 7:36:15.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x9800 ****
2/27/14 7:36:30.097 PM WindowServer[111]: Display 0x745f94c7 captured by conn 0x1206f2/27/14
2/27/14 7:41:24.000 PM bootlog[0]: BOOT_TIME 1393551684 0

I'm running system diganostic but came back good
I'll do the usual Disk Utility repairs just in case.
Some reading I've done so far says it might be a spotlight index or Mac OS X doesn't like external drives after sleep.
*The sleep part might be it since the restarts only happen a time later after the computer had been put to sleep.
I do have a external USB 3.0 hard drive.

If I find anything solid for a fix or the real reason I'll post back. Also if any of you have ideas or run into the same issue. Please post!
 

bxs

macrumors 6502a
Oct 20, 2007
599
165
Seattle, WA
The mini display connectors have to be connected to the Mac Pro's Thunderbolt ports and if possible on two different Thunderbolt busses. You cannot use DVI-to-mini display port adapter with a daisy chain setup. There's a kb article that discusses this.

http://support.apple.com/kb/ht5918
 

bentleykf

macrumors newbie
Jan 27, 2014
8
0
Same issue here, thought I might be the only one.

Using stock nMP 6-core with Pegasus2 raid and two displays.

The symptom is a seemingly random blank screen then straight to startup/login screen.

Two of these have occurred today, both in the last hour.

Will ring up a Genius on Monday for more information, though over the weekend I'm happy to tryout any suggestions on this board.
 

Marty62

macrumors 6502
Mar 11, 2010
394
0
Berlin formerly London
Don't accept a repair on a three day old item of that value, or any value!

INSIST on a replacement, item has arrived "faulty" - end of story.

So sorry, I feel your pain but it will be all good soon :)

M.
 

Catch

macrumors 6502
Original poster
Sep 22, 2004
368
0
London, UK
Same issue here, thought I might be the only one.

Using stock nMP 6-core with Pegasus2 raid and two displays.

The symptom is a seemingly random blank screen then straight to startup/login screen.

Two of these have occurred today, both in the last hour.

Will ring up a Genius on Monday for more information, though over the weekend I'm happy to tryout any suggestions on this board.
So after I took the computer apart and reseated the ram. Messed around with the power button, which did seem very sticky, and also opened and closed the latch to the cover many many times... Shook it around a bit... It has now been solid for the past 9 hours straight. Before it would restart anything from a few minutes up to about 2 hours.

So far so good, but i will probably still get hold of AppleCare and discuss it as it is a worry.

Thanks for all the suggestions!


C
 

Anim

macrumors 6502a
Dec 16, 2011
614
22
Macclesfield, UK
That really sounds like a probable cause for a cold reboot.
I would have thought that would cause a crash report more than a reboot or cold start. A power button that sticks in would be more of a culprit imo, no crash report there as the comp thinks you pressed the power button. Maybe.
 

Marty62

macrumors 6502
Mar 11, 2010
394
0
Berlin formerly London
Well that's better news, personally it would be straight back for a replacement
if it were mine .... we're not talking about a £10 mouse here !!

I would be concerned about the power button issue, as stated, a RAM issue
would be reported in a crash log.

M.
 

Catch

macrumors 6502
Original poster
Sep 22, 2004
368
0
London, UK
Well that's better news, personally it would be straight back for a replacement
if it were mine .... we're not talking about a £10 mouse here !!

I would be concerned about the power button issue, as stated, a RAM issue
would be reported in a crash log.

M.
Yeah I am thinking about it, but the machine is a dream to use and I would miss it. No shutdown for over 17 hours now though... Have had it working under heavy load to see if I could make it switch off and all good so far.

C
 

Gav Mack

macrumors 68020
Jun 15, 2008
2,192
17
Sagittarius A*
Yeah I am thinking about it, but the machine is a dream to use and I would miss it. No shutdown for over 17 hours now though... Have had it working under heavy load to see if I could make it switch off and all good so far.

C
I'd log the power button issue with AppleCare and inform them that as soon as they have spare replacements in stock to contact you to arrange an immediate replacement. Can't go without a work computer!
 

blackhawk10

macrumors member
Feb 28, 2014
47
31
Received my MacPro a couple of days ago and unfortunately I am having random restarts. Anything from a few minutes to a couple of hours and everything from light Final Cut work to surfing the web...

Running 10.9.2 with latest firmware update installed as well. Its a 6 core, D700, 32 ram, 512 drive, version. Running dual 30" CDs with Apples own Dual DVI to display port adapters. Anyone else having this happen? Nothing running right now but what came with the machine and it still does it...

Just thought I would see if anyone has any suggestions before starting the Apple Care conversations...


Thanks, C


Same problem here with MacPro 3.5GHz 6-core/64GB/1TB/D700. Contacted Apple Care, ended up in level 2 which sent me ACCD.dmg file to run, then forwarded to engineering for evaluation, which took 2 days. Results: they indicated it could be a possible CPU issue and asked if I would return the computer so engineering could evaluate it further. End Results: Apple provided excellent customer service replacing my MacPro, I'm now up and running on the replacement machine with no problems....and for some reason it feels faster!, however that could just be improvements in 10.9.2 ]
 
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