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Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Hi! My Mac Pro Crash, I got green screen, some times black, and Mac restart. It just happening when Im exporting video

It is not the software (Davinci Resolve) I've tested with other softwares too (Premiere Pro, Final Cut). /// tested same Project, files etc in other computers (and its fine) tried reinstall the system, reinstall software (several times). Tried different projects with different files so its not the software or the files for sure.

Its not the GPU it self, I've tested it on windows and the GPUs is fine
I can play games, render files on the Software Time Line and it fine and incredible fast , smooth etc..
Ive leave it copying files, watching movies for 1 or 2 days long with no problem.

This just happened when I will go to export the files..just in that case.

2009 Mac Pro
4.1 > 5.1
2 x 2,26 GHz Quad-Core Intel Xeon (THE OLD 2 PROCESSORS XEON E5520)
20GB RAM 1066 DDR3
OSX 10.14.6 MOJAVE
BOOT ROM 144.0.0.0.0
RADEON SAPHIRE PULSE RX560 4GB


All that I have are just theory:

PSU; RAM; GPU; CPU; NORTGHBRIDGE TDIODE;

Could be bad RAM? - when trying to swap the ram can reboot the entire system? (I've just heard about crashing the software, not rebooting the entire system

Could be PSU Dying and rebooting the system cause can't "handle" the amount of power in the "exporting time"

Maybe the GPU? the GPUs looks fine I tested it in windows and no problem for days in very hard situations, but the problems looks like started since I change the old RADEOM 5770 1GB for the new RX 560 4gb (don't know if was just coincidence)

CPU??

Northbridge look to high for my taste (about 76°C in IDLE, but I read here in some place that for a 2cpu machine is ok, don't know)

Fun fact: When use IStats to put the coolers up looks like it can export (the heatsink and tdiode get cold about 51°C) But all of this is not scientific because when I leave the fan speed in the middle power looks like I can export (most of time I export, but in some times I cannot) So I don't know, don't know what to do to get more precisely in diagnostic , don't know what to do to solve the problem, do no nothing =/

Any help please?
 

th0masp

macrumors 6502a
Mar 16, 2015
840
507
I have zero experience with these cheesegraters but I've had similar behaviour in several PCs over the years (and also in one Trashcan MP): in all cases the culprit turned out to be either an underpowered or dying PSU.
 
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eicca

Suspended
Oct 23, 2014
1,773
3,600
Use Windows to check and reflash the GPU's firmware. My RX580 GPU would run totally fine while doing heavy loads but then randomly freeze the entire macOS while doing casual stuff and force a reboot. It worked without any issue in Windows.

I flashed the firmware to factory and haven't had a single issue since.
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Yes, maybe.. cause I do other stuffs in pc that elevates the NB temp and the pc works fine... I don't know... but how was it possible? Exporting video demands more power from pc? Cause I do other things that consume power Like encode decoding video and all look al right. What exporting video has too different from other things?

And how can I check if was the PSU?
Tried ASD but cannot boot since my GPUs is not flashed one and I have no boot screen
Cna I replace the PSU? Should be exactly a used one from Apple? Or can I use other Brand?
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Use Windows to check and reflash the GPU's firmware. My RX580 GPU would run totally fine while doing heavy loads but then randomly freeze the entire macOS while doing casual stuff and force a reboot. It worked without any issue in Windows.

I flashed the firmware to factory and haven't had a single issue since.
It has no flashed, its factory
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Use Windows to check and reflash the GPU's firmware. My RX580 GPU would run totally fine while doing heavy loads but then randomly freeze the entire macOS while doing casual stuff and force a reboot. It worked without any issue in Windows.

I flashed the firmware to factory and haven't had a single issue since.
Mine is rx560 could be flashed? I don't know but I think not
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Other thing that happened is when it reboots is like not instantaneously. The screen looks gray or dark blue like there's was no video, but looks like the Mac is working, the front led still working then it reboots, is not like run out of electricity
 

R3k

macrumors 68000
Sep 7, 2011
1,512
1,482
Sep 7, 2011
Im jerk reaction would be overheating. Try keeping the system cooler than you have. If you cant make headway, then sure but a different GPU or RAM off Amazon to test and return it afterwards.

Or you could just buy a new computer, like a Mac mini or something, but you'd need some external enclosures and stuff to go with that.
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Im jerk reaction would be overheating. Try keeping the system cooler than you have. If you cant make headway, then sure but a different GPU or RAM off Amazon to test and return it afterwards.

Or you could just buy a new computer, like a Mac mini or something, but you'd need some external enclosures and stuff to go with that.
Thanks, but I can't buy another one =/
As ia said, I tried to keep it cooler, but one time even th coolest I could it restart =/
 

KeesMacPro

macrumors 65816
Nov 7, 2019
1,453
595
Northbridge look to high for my taste (about 76°C in IDLE, but I read here in some place that for a 2cpu machine is ok, don't know)
If that's the NB diode Temp, IMO it's definitely too high .
At what T is the NB heatsink at idle, in other words : whats the delta T between NB diode and NB heatsink?
 
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Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
If that's the NB diode Temp, IMO it's definitely too high .
At what T is the NB heatsink at idle, in other words : whats the delta T between NB diode and NB heatsink?
 

Attachments

  • Captura de Tela 2021-02-27 às 21.48.41.png
    Captura de Tela 2021-02-27 às 21.48.41.png
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Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Not in a hot country in the summer. 75ºC/76ºC are normal for summer temps.
I think so but for example, now I'm running my system at 77C in tdiode and 65C in heatsink and I can do everything pushing the CPU and GPU, like render 4k video (render inside the software) with noise reduction and LUTS and 3d effects etc... or maybe transcode video using the max of CPU and the NB goes 85C and the system still running. So what is the relation of those high temperature with the fact to export the video?

What im trying to say is:: Those temperatures are high, fine, I agree with that however If the high temperature was the problem why the system doesn't goes down when im doing others things instead export a video? Any ideas ? =/
 

tsialex

Contributor
Jun 13, 2016
13,226
13,403
I think so but for example, now I'm running my system at 77C in tdiode and 65C in heatsink and I can do everything pushing the CPU and GPU, like render 4k video (render inside the software) with noise reduction and LUTS and 3d effects etc... or maybe transcode video using the max of CPU and the NB goes 85C and the system still running. So what is the relation of those high temperature with the fact to export the video?

What im trying to say is:: Those temperatures are high, fine, I agree with that however If the high temperature was the problem why the system doesn't goes down when im doing others things instead export a video? Any ideas ? =/
I’m inclined to see that the temperatures with your case are a symptom, not the real cause.

You can have a PSU that is failing, you can have bulging caps on your backplane/CPU tray and etc.

Start running the extended AHT test, let’s see if we can narrow something with AHT error messages.

Crashes usually give relevant information too.
 
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Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
I’m inclined to see that the temperatures with your case are a symptom, not the real cause.

You can have a PSU that is failing, you can have bulging caps on your backplane/CPU tray and etc.

Start running the extended AHT test, let’s see if we can narrow something with AHT error messages.

Crashes usually give relevant information too.
did you know how to do that? I have no boot screen, tried to create ASD in a pen drive but it not load (hold c, hold d, hold cmd D)
 

tsialex

Contributor
Jun 13, 2016
13,226
13,403
did you know how to do that? I have no boot screen, tried to create ASD in a pen drive but it not load (hold c, hold d, hold cmd D)
Follow the instructions below:


You will need an Apple OEM GPU to do it. AHT for MP5,1 is based on 10.6.4, so you need a GPU that works with Snow Leopard.
 
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Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
after PRAm and SMC reset I got this





Anonymous UUID: 448A6B77-6BF8-CEB9-0863-6C247AC82A11

Sat Feb 27 23:01:06 2021

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f8efc39f0): pmLock: waited too long, held by 8@0xffffff800c2dcb69
Backtrace (CPU 0), Frame : Return Address
0xffffff9680c53920 : 0xffffff800c1ad5cd
0xffffff9680c53970 : 0xffffff800c2e9215
0xffffff9680c539b0 : 0xffffff800c2da94a
0xffffff9680c53a20 : 0xffffff800c15a9d0
0xffffff9680c53a40 : 0xffffff800c1acfe7
0xffffff9680c53b60 : 0xffffff800c1ace33
0xffffff9680c53bd0 : 0xffffff7f8efc39f0
0xffffff9680c53c10 : 0xffffff800c2e735d
0xffffff9680c53c80 : 0xffffff7f8e332185
0xffffff9680c53cd0 : 0xffffff7f8e3364bf
0xffffff9680c53cf0 : 0xffffff800c87ac08
0xffffff9680c53d70 : 0xffffff800c8ae257
0xffffff9680c53de0 : 0xffffff800c83de1f
0xffffff9680c53e40 : 0xffffff800c83aa8d
0xffffff9680c53ea0 : 0xffffff800c8374e3
0xffffff9680c53ef0 : 0xffffff800c837380
0xffffff9680c53f30 : 0xffffff800c854cd2
0xffffff9680c53f70 : 0xffffff800c85422c
0xffffff9680c53fa0 : 0xffffff800c15a0ce
Kernel Extensions in backtrace:
com.apple.driver.AppleACPIPlatform(6.1)[8BE4FACE-7894-32E6-A009-64C6A14BF398]@0xffffff7f8e326000->0xffffff7f8e3c1fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[4D074005-1C46-3504-9428-A5D3BC959D05]@0xffffff7f8d1f8000
dependency: com.apple.iokit.IOPCIFamily(2.9)[ED9D83EC-CEFE-3B54-9A65-EE1AFBBE8071]@0xffffff7f8ca95000
dependency: com.apple.driver.AppleSMC(3.1.9)[410F9F36-77C7-38A7-978C-E5A1DBEC3732]@0xffffff7f8d201000
com.apple.driver.AppleIntelCPUPowerManagement(220.0)[B9A8B230-8403-37A2-BEEB-CE015F6BDAA2]@0xffffff7f8efc0000->0xffffff7f8efe8fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
18G8022

Kernel version:
Darwin Kernel Version 18.7.0: Tue Jan 12 22:04:47 PST 2021; root:xnu-4903.278.56~1/RELEASE_X86_64
Kernel UUID: 33FBDE00-1755-34DE-AF5B-2CAD0DE8F412
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
__HIB text base: 0xffffff800bf00000
System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 4460356264625
last loaded kext at 248652955409: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8d3fb000, size 69632)
loaded kexts:
com.intel.kext.intelhaxm 7.5.1
com.Cycling74.driver.Soundflower 2
com.apple.filesystems.msdosfs 1.10
com.apple.fileutil 20.036.15
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.25.11
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AppleMCCSControl 1.5.9
com.apple.kext.AMDFramebuffer 2.1.1
com.apple.filesystems.exfat 1.4
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 282.54
com.apple.kext.AMDRadeonX4000 2.1.1
com.apple.driver.AppleGraphicsDevicePolicy 3.50.16
com.apple.driver.AppleHDAHardwareConfigDriver 282.54
com.apple.AGDCPluginDisplayMetrics 3.50.16
com.apple.driver.AppleHDA 282.54
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.14d12
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.kext.AMD9500Controller 2.1.1
com.apple.driver.AppleGFXHDA 100.1.414
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothUSBDFU 6.0.14d12
com.apple.filesystems.apfs 945.275.9
com.apple.iokit.SCSITaskUserClient 408.250.3
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.driver.AppleVirtIO 2.1.3
com.apple.filesystems.hfs.kext 407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.driver.AppleFWOHCI 5.6.0
com.apple.driver.Intel82574LEthernet 2.7.2
com.apple.driver.AppleAHCIPort 329.260.5
com.apple.private.KextAudit 1.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0
com.apple.nke.applicationfirewall 202
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 220.0.0
com.apple.kext.triggers 1.0
com.apple.kext.AMDRadeonX4000HWLibs 1.0
com.apple.iokit.IOAcceleratorFamily2 404.15
com.apple.kext.AMDRadeonX4000HWServices 2.1.1
com.apple.driver.AppleGraphicsControl 3.50.16
com.apple.driver.DspFuncLib 282.54
com.apple.kext.OSvKernDSPLib 528
com.apple.iokit.IOAVBFamily 760.6
com.apple.plugin.IOgPTPPlugin 740.2
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 255.6.1
com.apple.AppleGPUWrangler 3.50.16
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IONDRVSupport 530.51
com.apple.driver.AppleHDAController 282.54
com.apple.iokit.IOHDAFamily 282.54
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.kext.AMDSupport 2.1.1
com.apple.AppleGraphicsDeviceControl 3.50.16
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOFireWireIP 2.3.0
com.apple.iokit.IOGraphicsFamily 530.68
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.14d12
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.14d12
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.14d12
com.apple.iokit.IOBluetoothFamily 6.0.14d12
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOAHCIBlockStorage 301.270.1
com.apple.driver.AppleUSBAudio 315.6
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 408.250.3
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOSerialFamily 11
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOAHCISerialATAPI 267.50.1
com.apple.iokit.IOFireWireFamily 4.7.3
com.apple.driver.AppleUSBMergeNub 900.4.2
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBUHCIPCI 1.2
com.apple.driver.usb.AppleUSBUHCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.quarantine 3
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 493.0.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 456.260.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3
com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3
com.apple.iokit.IOStorageFamily 2.1
com.apple.kext.CoreTrust 1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 47
com.apple.iokit.IOTimeSyncFamily 740.2
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1

EOF
Model: MacPro5,1, BootROM 144.0.0.0.0, 8 processors, Quad-Core Intel Xeon, 2,26 GHz, 20 GB, SMC 1.39f5
Graphics: Radeon RX 560, Radeon RX 560, spdisplays_pcie_device, 4 GB
Memory Module: DIMM 1, 4 GB, DDR3, 1066 MHz, 0x8634, 0x535550455254414C454E5430310000000000
Memory Module: DIMM 2, 4 GB, DDR3, 1066 MHz, 0x0198, 0x393930353437312D3030362E4130304C4620
Memory Module: DIMM 3, 4 GB, DDR3, 1066 MHz, 0x0198, 0x393930353437312D3030362E4130304C4620
Memory Module: DIMM 5, 4 GB, DDR3, 1066 MHz, 0x0198, 0x393930353437312D3030362E4130304C4620
Memory Module: DIMM 6, 4 GB, DDR3, 1066 MHz, 0x0198, 0x393930353437312D3031312E4130304C4620
Bluetooth: Version 6.0.14d12, 3 services, 18 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
PCI Card: Radeon RX 560, Display Controller, Slot-2
PCI Card: pci1002,aae0, Audio Device, Slot-2
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: Samsung SSD 840 EVO 120GB, 120,03 GB
Serial ATA Device: SAMSUNG HD502IJ, 500,11 GB
Serial ATA Device: ST31000524AS, 1 TB
USB Device: USB 2.0 Bus
USB Device: USB 2.0 Bus
USB Device: USB Bus
USB Device: Gaming Mouse G402
USB Device: USB Bus
USB Device: Fast Track
USB Device: USB Bus
USB Device: USB Bus
USB Device: USB Keyboard
USB Device: USB Bus
USB Device: USB Bus
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
FireWire Device: built-in_hub, Up to 800 Mb/sec
Thunderbolt Bus:
 

mikas

macrumors 6502a
Sep 14, 2017
890
646
Finland
Maybe a far shot, but do you really have 5 DIMMs installed?
That's not a recommended setup, normally you'd want to install 2, 3, 4, 6 or 8 DIMM's.
So, if you _do_ have 6 physical DIMM's, but only 5 are identified as in your report, you might have a DIMM problem.
1614500058949.png
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Maybe a far shot, but do you really have 5 DIMMs installed?
That's not a recommended setup, normally you'd want to install 2, 3, 4, 6 or 8 DIMM's.
So, if you _do_ have 6 physical DIMM's, but only 5 are identified as in your report, you might have a DIMM problem.
View attachment 1736427
will give it a try
 

Rudah Silva

macrumors newbie
Original poster
May 20, 2020
18
1
Maybe a far shot, but do you really have 5 DIMMs installed?
That's not a recommended setup, normally you'd want to install 2, 3, 4, 6 or 8 DIMM's.
So, if you _do_ have 6 physical DIMM's, but only 5 are identified as in your report, you might have a DIMM problem.
View attachment 1736427
since you said that a strange thing happened, 2 days ago I was with 18gb of RAM, after removing the rams for cleaner a get 20gb (don't know if was the ram o if a changed the slots)
Than after and update and reboot here I got 24gb (with the same amount of rams installed)
So don't know, maybe
 

KeesMacPro

macrumors 65816
Nov 7, 2019
1,453
595
don't know why is missing but is there inside istatus and is normal as the others about 38C high now
If CPU A heatsink is ~ 38C at idle, CPU A diode should be only a few degrees higher like ~ 3 degrees max
If CPU diode is at 52C (at idle) there's very poor contact between CPU and heatsink.
In that case you should repaste and reseat the heatsink(s).
 
Last edited:
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th0masp

macrumors 6502a
Mar 16, 2015
840
507
If the issue was with the CPU overheating wouldn't the symptom be one where the machine simply turns off? Instead here it's restarting.
 
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