Mac Pro ACPP question (UK HE store)

[Transporteur]

Hi guys
I purchased a Mac Pro last year from the UK HE store including the ACPP which I tried to register now.
Unfortunately it seems as if they haven't provided a registration number. At least I couldn't find one.

The thing is, although the computer is not listed in the list of my other ACPP covered products, the Apple Service and Support Coverage page says that it is covered until 2012.

Seems as I've got kind of a extended warranty, not Apple Care though. They send me some AppleCare products like the handbook and diagnostics CD, but not the standard little box they usually ship.

So what now? Do I better purchase an extra ACPP for the Pro?

 

[Hellhammer]

When buying through HE store in UK, you get automatically 3-year warranty. AC only extends the phone supports to 3 years and if you bought it at the same time, it has been auto-enrolled so you don't have to worry about it.

 

[Transporteur]

So although it doesn't show up in the list of my other covered products, I'm fully covered in the EU till 2012?

 

[Hellhammer]

So although it doesn't show up in the list of my other covered products, I'm fully covered in the EU till 2012?

Yes and AC is worldwide so you are covered all over the world. You can still call Apple and confirm that if you're suspicious

 

[Transporteur]

That sounds good! ACPP for desktops is limited to a specific region (in which you bought the desktop) though. But that's ok to me.

Thank you very much!

 

[Max(IT)]

That sounds good! ACPP for desktops is limited to a specific region (in which you bought the desktop) though. But that's ok to me.

Thank you very much!

I bought an ACPP in US and enrolled here in europe without any issue (Mac Mini, so a desktop)

 

[Transporteur]

I bought an ACPP in US and enrolled here in europe without any issue (Mac Mini, so a desktop)

Mac Mini is not considered as a desktop.
However, it doesn't matter where the ACPP is bought, what counts is the region you bought your computer (Mac Pro and iMac). If that's for example the UK, you won't get any hardware support in the US.

 

[Max(IT)]

Mac Mini is not considered as a desktop.

show me WHERE it is considered as a notebook then ...

However, it doesn't matter where the ACPP is bought, what counts is the region you bought your computer (Mac Pro and iMac). If that's for example the UK, you won't get any hardware support in the US.

true, but you were speaking about ACPP being limited to a specific region. You can buy ACPP where you want

 

[Transporteur]

show me WHERE it is considered as a notebook then ...

It also isn't considered to be a notebook. Seems to be a separate category.

There you go:

2.8 The following quantity limits per academic school year apply to purchases on the Apple Online Store for Education:

- Desktop: One (1) may be purchased per academic year
- Mac mini: One (1) may be purchased per academic year
- Notebook: One (1) may be purchased per academic year

 

[grue]

That sounds good! ACPP for desktops is limited to a specific region (in which you bought the desktop) though. But that's ok to me.

Thank you very much!

Desktops are worldwide as well, and have been for quite some time.

 

[Transporteur]

Desktops are worldwide as well, and have been for quite some time.

Do you have any source for that?

This is what my ACPP User's Guide says (printed, came with the computer):

Apple's obligation to repair or replace shall extend only to Covered Equipped located in a country listen in section 10(d), except for portable computers....

10. d.
This Plan is offered and valid only in Austria, Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Spain, Sweden, Switzerland, Norway and the United Kingdom.

So basically, just western europe is covered.

 

[grue]

Do you have any source for that?

This is what my ACPP User's Guide says (printed, came with the computer):



So basically, just western europe is covered.

Weird. It's clearly stated on the AppleCare pages:



Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

Direct access to Apple experts
Global repair coverage
Onsite repair for desktop computers: Request that a technician come to your work site
Carry-in repair: Take your Mac or Apple display to an Apple Retail Store or other Apple Authorised Service Provider



If your plan was included with the purchase as part of it being a higher-education purchase, it's possibly not "real" AppleCare, but a crippled version. I bought my machines through Apple's "Key Customer" program here, which falls under something similar: I get on-site coverage, and carry-in hardware coverage, but no phone support.