Hi Jennb - I suspect (and could be wrong about this) that outside of the US Apple sub contract a lot more than they would at home - their small print on the Applecare T&C's probably reflects this. (Haven't read them so guessing here) I also doubt the sub-contractors worry about Apple's reputation as much as Apple would in the same situation. Like most repair places they probably don't carry any stock parts (even the common bits) and probably just order when needed, even if it means the repairs all take longer that way.
I think in the States Applecare is a 'no-brainer' but here in the UK, I'd still weigh up the decision a bit more carefully if it wasn't a laptop.
I think in the States Applecare is a 'no-brainer' but here in the UK, I'd still weigh up the decision a bit more carefully if it wasn't a laptop.