Mac pro Crash Report During FCPX Export

Discussion in 'Mac Pro' started by giovannylago, Apr 17, 2017.

  1. giovannylago macrumors newbie

    Jun 2, 2016
    Los Angeles
    This is my system's specs:

    2013 Mac Pro 3.5GHz 6 core CPU, 32GB Ram, D700 GPUs

    This is the the 3rd time it crashed on me in a row while trying to export a 12minute R3D Helium 8K edit.

    Is there anyone out there who is a little more savvy than me that can decipher what is going on?

    Is the footage just too beefy for my system?

    Here is the crash report:

    Anonymous UUID: 0727085A-2D3D-775B-BAF3-4BEF50D53924

    Mon Apr 17 09:13:48 2017

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff7fa07f4507): "OSX Watchdog Timeout: 1172m1/01192m1/01212m1/01232m1/01252m1/01272m1/01292m1/01312m1/01332m1/01352m1/01372m1/01392m1/01412m1/01432m1/01452m1/01472m1/01492m1/01532m1/01552m1/01572m1/01592m1/01632m1/01652m1/01672m1/01680i1 32702i0 32727m0/032755m0/032780m0/032808m0/032860m0/032907m0/0"@/BuildRoot/Library/Caches/
    Backtrace (CPU 0), Frame : Return Address
    0xffffff93d3c5bec0 : 0xffffff801e0ec3ec
    0xffffff93d3c5bf40 : 0xffffff7fa07f4507
    0xffffff93d3c5bf80 : 0xffffff7fa07f4629
    0xffffff93d3c5bfb0 : 0xffffff801e09a8f7
    Kernel Extensions in backtrace:[9B1AC3B0-A459-3D88-B43D-428EA39DDB8A]@0xffffff7fa07f3000->0xffffff7fa07f6fff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:

    Kernel version:
    Darwin Kernel Version 16.5.0: Fri Mar 3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64
    Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0
    Kernel slide: 0x000000001de00000
    Kernel text base: 0xffffff801e000000
    __HIB text base: 0xffffff801df00000
    System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

    System uptime in nanoseconds: 33025350630025
    last loaded kext at 243294679522: 1.10 (addr 0xffffff7fa1d5f000, size 69632)
    last unloaded kext at 303457108638: 1.10 (addr 0xffffff7fa1d5f000, size 61440)
    loaded kexts:
    net.telestream.driver.TelestreamAudio 1.1.1 3.1.2 92 3.0 110.23.17 2.7.0d0 1.0.0 1.70 3.14.41 3.6.4 1.3.1 279.48 1.5.0 1 1.0.1 5.0.4f18 1.5.0 7.0.0 1 1 1.5.0 3.1 4.0.0 3.14.41 107 3.0.8 1.0.0d1 1.0.0 40 366.50.19 295.20.1 10.2.9 1150.9.1a2 326 5.0 5.0 2.0 1.8 2.1 1.7 219.0.0 172 3 8 219.0.0 5.0.4f18 368.14 76.6 1.0 1.0.18d1 279.48 525 11 311.11 159.6 1.0 1.5.0 3.14.41 279.48 279.48 1.0.0 3.14.41 1.1.0 514.10 514.10 1.0.0 3.1.9 6.0.0d8 308.6 205.15 1.2.0 1.1 5.0.4f18 5.0.4f18 5.0.4f18 5.0.4f18 394.50.1 131.50.1 394.50.1 5.0.0 1.1 1 1.1 5.0.2 5.0.2 2.1.2 4.5.3 6.5.6 1.1 1.1 1.0.3b4 1200.12.2 1.0.1b8 3.2 1.0.4 1.1 1.1 288 1.0 900.4.1 1.1 1.1 2.1 2.0.0 2.0 300.0 1.0.0d1 2 1.0.5 1.0 1 1.1 1.0 444.50.16 2.1 31 28.30 5.0 2.9 1.4 1 1.0 1
    Model: MacPro6,1, BootROM MP61.0116.B25, 6 processors, 6-Core Intel Xeon E5, 3.5 GHz, 32 GB, SMC 2.20f18
    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
    Memory Module: DIMM1, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020
    Memory Module: DIMM2, 16 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343247523741465234432D52442020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en2
    PCI Card: AMD FirePro D700, Display Controller, Slot-1
    PCI Card: AMD FirePro D700, Display Controller, Slot-2
    Serial ATA Device: APPLE SSD SM1024F, 1 TB
    USB Device: USB 2.0 Bus
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB 3.0 Bus
    USB Device: ASMT1053
    USB Device: USB to SATA bridge
    USB Device: USB3.0 Hub
    USB Device: USB3.0 Hub
    USB Device: USB2.0 Hub
    USB Device: HP Officejet Pro 8610
    USB Device: USB2.0 Hub
    USB Device: M-Track Hub
    USB Device: USB Receiver
    USB Device: FCR-HS219/1 Mobile Reader
    USB Device: Razer Firefly
    USB Device: USB2.0 Hub
    USB Device: Razer BlackWidow X Chroma
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
  2. ActionableMango macrumors G3


    Sep 21, 2010
    My guess is this:
    net.telestream.driver.TelestreamAudio 1.1.1

    Try uninstalling the Telestream software or unloading its KEXT and then doing your export again.
  3. poematik13 macrumors 6502a

    Jun 5, 2014
    What FCP X are you on? AFAIK it does not support 8K Helium footage natively yet.

    Also, is your RED support package (the Apple workflow installer on their website under downloads) up to date?

    With Helium footage we usually make prores proxies in REDCINE and then use those for FCP X. We only go back to the RAW during Resolve roundtrips.

    Your hardware is fine, our nMP is just like yours except it has a D500 and handles RED footage fine
  4. giovannylago thread starter macrumors newbie

    Jun 2, 2016
    Los Angeles
    First off, thank you for replying and helping me trouble shoot this!

    I do have the latest RED support package installed. And FCPX does support the 8K natively (I can play it back fine without any dropped frames if there aren't any effects applied.)

    My workflow goes like this:

    1. Import into FCPX, transcode to proxy within FCPX.

    2. Assemble the edit.

    3. Reconnect to original media.

    4. Export

    I stay within FCPX for the entire workflow, including the color grade.

    The machine runs smoothly the entire time. It is only when I try to export with the Neat Video denoiser applied that it crashes (it crashes several hours into the export).

    I was able to export the entire edit successfully without the denoiser applied.

    However, since posting the original thread, I went into the settings for the Neat video plug in and adjusted how it uses the hardware to render (it was set to CPU only). I now have it set to use half of the available CPU cores in combination with 70% of both gpu's and I'm already seeing a performance improvement.

    Before the Activity Monitor was showing 100% CPU usage (95% User, 5% system) during the export. With these new settings it's showing 25% User, and 9% system with over 60% idle.

    So I think I narrowed it down to the neat video plug in. The progress bar shows that it is 30% into this export, let's see if it completes it without shutting down.
    --- Post Merged, Apr 17, 2017 ---
    Thanks for your reply.

    I don't think it's the Telestream driver because the crashes only happen when exporting THIS particular project within FCPX. (Doesn't happen with others)

    I think I narrowed it down to a specific plug in I was using. I adjusted the settings on it and now I'm attempting a new export.

    I will update once it finishes.
  5. poematik13 macrumors 6502a

    Jun 5, 2014
    Yeah, make sure to benchmark Neatvideo with its built in tool and let it use what it likes the most. It's a very picky plugin and it's incredibly resource intensive. AFAIK there is no computer (outside of a cluster) that can run it fluidly on RAW footage let alone 8k... I used to have issues with it but fixed them when one of their engineers told me to keep the CUDA plugin (in system preferences) updated constantly and also make sure neatvideo is updated to the latest version that your license allows.

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