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Mattww

macrumors 6502
Original poster
Jan 11, 2008
395
19
I recently moved from a Power Mac G5 to a Mac Pro and in general it has been a smooth transition. One frustration recently however has been using it with my Drobo.

I had two 1.5TB drives in my Drobo with some data. I connected it using FW800 as usual and created a sparse image for my Time machine drive. The Drobo was soon getting full so I added another 1.5TB disk. At first I couldn't get this to be recognised in either bay 3 or 4 - it span up but the green light never came on. I tested the drive in a separate enclosure and found it worked fine. As a last resort I unplugged the Drobo from the power and when it started up the drive was recognised!

The only problem now is I sleep my Mac Pro when not in use and although the Drobo will sleep fine whenever I wake my Mac the drives in the Drobo spin up - the green lights come on and then all the lights go out and it reboots itself. OS X then gives the device removal message as if I had pulled a cable.

I had seen this once or twice on my G5 but figured out it was when the Drobo hadn't been accessed and the drives were spun down - when putting the G5 to sleep the Drobo would start spinning up the drives just as the computer went to sleep. I got around this problem by making sure I accessed the Drobo before choosing sleep so the drives were spinning.

This doesn't seem to get around the problem on the Mac Pro a wake from sleep seems certain to cause a reboot of the Drobo. My guess is Time Machine is trying to access the Drobo within seconds and it isn't ready - unfortunately it doesn't handle this well at all.
 
I have the Drobo connected with FW 800. I never see this behavior is the Drobo updated to the latest firmware? I had a minor problem with bay 4 a few month's ago and updating to firmware 1.3.0 [1.248.15408] corrected it.
 
I have the Drobo connected with FW 800. I never see this behavior is the Drobo updated to the latest firmware? I had a minor problem with bay 4 a few month's ago and updating to firmware 1.3.0 [1.248.15408] corrected it.

I updated the Firmware to 1.3.0 as soon as I set it up.

chrismacguy said:
Does the same behavior occur when you switch off Time-Machine?

Good idea - I'll test that as soon as I can.
 
I updated the Firmware to 1.3.0 as soon as I set it up.

Alright well the reason I mention Firmware is because I had a very similar problem with Bay 4. I ran out of room and added a drive to Bay 4 it wouldn't do anything with it. I called Data Robotics and they asked what Firmware I had installed. At that time I had auto update off so I was still on 1.2 (Don't remember the exact number). So I installed the update and Bay 4 has worked perfectly ever since. I still leave auto update off, I like to do the updates manually so I can make sure I have everything on the Drobo backed up before I start messing with Firmware.

Anyway sorry I couldn't be more helpful.
 
Does the same behavior occur when you switch off Time-Machine?

I switched off Time Machine and when I woke my Mac Drobo stayed mounted!

Now I guess I have to work out if I should risk using an editor to change Time Machine so it doesn't start a backup on waking the computer (drive attach). I have a feeling switching it on and off will get tiresome. Alternatively I contact Data Robotics and hope they can change something with the Firmware in future.
 
I switched off Time Machine and when I woke my Mac Drobo stayed mounted!

Now I guess I have to work out if I should risk using an editor to change Time Machine so it doesn't start a backup on waking the computer (drive attach). I have a feeling switching it on and off will get tiresome. Alternatively I contact Data Robotics and hope they can change something with the Firmware in future.

Or consider something like this that can control Time Machine…
http://timesoftware.free.fr/timemachineeditor/
 
Or consider something like this that can control Time Machine…
http://timesoftware.free.fr/timemachineeditor/

Thanks for that - I'm giving it ago. I've used it to turn off the backup when waking from sleep and on attaching a drive but kept the standard 1 hour interval. It does warn that a backup may still happen if the wake from sleep is at the scheduled time. Hopefully this will at least keep the problem from happening very often.
 
Looks like I spoke to soon - after using Time Machine editor to prevent backups on waking I had a several successful wakes from sleep without Drobo rebooting. I have however now had two reboots anyway :(

Looking on Data Robotics site they blame a faulty drive that is slow to spin up. I know the drives are fine when connected directly to the Mac so it has to be an issue with the Drobo - the question is if it can be fixed with a Firmware update or if it is a hardware problem. All it needs to do is report to the OS that it will be available and then spin the drives up. It always takes a little while for disks to spin up from sleep so I'm surprised it doesn't handle this better already.
 
I would try to get the Drobo replaced then, since it would appear to be a hardware issue.

Hopefully Data Robotics customer support will be helpful when you call them.
 
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