mac pro "on site" service/warranty

Discussion in 'Mac Pro' started by sbb155, Jul 22, 2009.

  1. sbb155 macrumors 6502

    Joined:
    Jan 15, 2005
    #1
    1. Is it true that for the mac pro, applecare is ON site warranty?
    2. Has anyone used it this way?
    3. Can someone elaborate on experiences with this?
     
  2. CaptainChunk macrumors 68020

    CaptainChunk

    Joined:
    Apr 16, 2008
    Location:
    Phoenix, AZ
    #2
    To my knowledge, on-site Mac Pro service is largely dependent on area and the capabilities of your local AASP. The best thing to do is call AppleCare and ask.

    I can't really elaborate any further than that, because my local AASP is only a couple miles away so carry-in is no problem for me.
     
  3. Tesselator macrumors 601

    Tesselator

    Joined:
    Jan 9, 2008
    Location:
    Japan
    #3
    For North America:
    Notice it does NOT say "Apple Store" it says "Apple authorized onsite service provider". I dunno how many people this rules out but I've never heard of a case where On Site service was provided myself - I'm sure someone got it at least once, somewhere. :p

    If you're not in N. America see here: http://www.apple.com/legal/applecare/appgeos.html.

    I think this page is pretty funny: http://www.apple.com/support/products/payperincident.html
    But if you want to know their technical level of phone support; I called up in early 2006 to confirm that the X5355 was socket compatible with the X5150 that the machine came with. I was told that it maybe but that they were unsure - but that it was impossible to actually do because the heat-sinks needed to be removed and that would fry the computer. LOL

    :D
     
  4. justflie macrumors 6502a

    justflie

    Joined:
    Nov 29, 2005
    Location:
    Red Sox Nation
    #4
    Well speak of the devil, I just had my first on site yesterday!

    I had talked with a tier 1 person online who had tried some troubleshooting. I then brought it to the local apple store and left it for a few days. They couldn't figure it out. My tier 1 rep scheduled an on site appointment for me.

    The guy came yesterday with a bunch of parts. He ran the ASD, found a couple of things that failed, replaced them, etc. Still didn't fix the problem after all was said and done so I might be getting a replacement.

    Regardless, on site repairs exist. The guy was very pleasant. He looked to be of college age or just out of college. He was knowledgeable and friendly so no complaints here. I asked him about the on site stuff because I had never even heard that it existed. He said that it was for desktops since laptops are easy enough to carry in. This might vary from region to region around the country but I live within an hour's drive to Boston, MA so there are plenty of Apple stores in the 30-60 minute driving range. But who wants to lug a Mac Pro around on the T (our subway)?! :p
     
  5. Dr.Pants macrumors 65816

    Dr.Pants

    Joined:
    Jan 8, 2009
    #5
    Yeah.... wonder why they would think that? Working on Sun systems for so long that the concept of turning off a computer to replace a processor was a foreign concept? Its this sort of thing that REALLY begs the logical side of my mind to avoid Apple support at any and all times; in fact, I'm dreading a trip to the Apple store soon. I understand that not everybody a store can hire (such as the Apple store) can be technically savvy, but seriously - train the phone people, at least.

    And for phone service, part of me wants them to have some sort of certification. Not the best job to land after knowing how to use computer systems, but it would make a world of difference.
     
  6. Tesselator macrumors 601

    Tesselator

    Joined:
    Jan 9, 2008
    Location:
    Japan
    #6
    Yeah, as you say, his answers weren't logical - and I could tell that he actually didn't know. As he kept having to put me on hold after each bit of stammering and scratching his head. I just wanted confirmation on the physical compatibility, and I wanted to know the size of the torx wrench needed for the heat-sinks. I got neither answer and he was an actual "Phone Support and Service Tech" guy. :D

    justflie's anecdote seems to suggest the same thing by reading the end result. But it at least shows that there are some people getting on-site service and that Apple is cool enough to replace it for him when the tech guy failed. That part's good.
     
  7. gugucom macrumors 68020

    gugucom

    Joined:
    May 21, 2009
    Location:
    Munich, Germany
    #7
    I never knew something like this existed. Anything except a logic board failure on my Mac Pro I would repair or replace myself (THX Tesselator for providing the PDF). I have a very good specialist for power supplies 150 miles from my place if that is needed. For a CPU replacement I wouldn't bother to ask Apple service. For a logic board replacement I have a very good AASP 2 miles from my home. I only discovered that when I needed a FW 400 to 800 cable some days ago.
     
  8. TheStrudel macrumors 65816

    TheStrudel

    Joined:
    Jan 5, 2008
    #8
    My school had onsite service - a couple months ago a G5 with a fried power supply was fixed. We did have to send a mac pro away once, though. I'm not sure why, but I wasn't managing those machines except for software additions, so they didn't give me details. There was an  store within range.
     
  9. nanofrog macrumors G4

    Joined:
    May 6, 2008
    #9
    It's rather sad though, as to the amount of effort and time required before an onsite tech showed up. I guess you should consider yourself fortunate though, as many areas won't have any available (can't get sub contractors as a guess). :eek: :p
     

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