Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

sn1p3r845

macrumors regular
Original poster
Feb 9, 2012
216
108
Vancouver, BC
Every time I reboot my Mac Pro it says it was shut down due to an error. Sometimes the computer will full out kernel panic out of nowhere, I have no idea what the issue could be or where to start troubleshooting. I've ran the diagnostic tool (holding d during boot) and it said no issues were found.


2013 Mac Pro
macOS Catalina 10.15.4
3GHz 8-Core Xeon E5
64gb 1866MHz DDR3
AMD FirePro D700 6GB
OWC Aura Pro X 500gb

This is the log it gives me after a regular reboot:

Code:
panic(cpu 6 caller 0xffffff7f98608231): nvme: "Fatal error occurred. CSTS=0xffffffff US[1]=0x0 US[0]=0xf VID=0x126f DID=0x2260
. FW Revision=C2.3.23A\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-470.100.17/IONVMeController.cpp:5320
Backtrace (CPU 6), Frame : Return Address
0xffffffa779dcbab0 : 0xffffff80149215cd
0xffffffa779dcbb00 : 0xffffff8014a5a3c5
0xffffffa779dcbb40 : 0xffffff8014a4bf7e
0xffffffa779dcbb90 : 0xffffff80148c7a40
0xffffffa779dcbbb0 : 0xffffff8014920c97
0xffffffa779dcbcb0 : 0xffffff8014921087
0xffffffa779dcbd00 : 0xffffff80150c2c7c
0xffffffa779dcbd70 : 0xffffff7f98608231
0xffffffa779dcbd90 : 0xffffff7f985f3362
0xffffffa779dcbef0 : 0xffffff7f985f3544
0xffffffa779dcbf30 : 0xffffff80150968e7
0xffffffa779dcbf70 : 0xffffff8015096662
0xffffffa779dcbfa0 : 0xffffff80148c713e
      Kernel Extensions in backtrace:
         com.apple.iokit.IONVMeFamily(2.1)[3DB9BFC6-422F-39A2-A445-AB2732CE5BFC]@0xffffff7f985e5000->0xffffff7f98627fff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[5EF51D44-9FC7-357F-9FB7-3468FD748382]@0xffffff7f95dfd000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f95331000
            dependency: com.apple.driver.AppleEFINVRAM(2.1)[6B3E9057-454A-3220-8AE3-424808CDA9E5]@0xffffff7f96080000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[425BC668-32EC-368C-B4EB-CF8510846BEE]@0xffffff7f95980000
            dependency: com.apple.iokit.IOReportFamily(47)[337B24B2-0261-3521-8D1B-23387FC1D657]@0xffffff7f95b3c000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
19E287

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar  4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide:     0x0000000014600000
Kernel text base: 0xffffff8014800000
__HIB  text base: 0xffffff8014700000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System shutdown begun: YES
Panic diags file available: NO (0xe00002cd)

System uptime in nanoseconds: 94661115916959
last loaded kext at 90737091093046: >!AXsanScheme    3 (addr 0xffffff7f99339000, size 32768)
last unloaded kext at 90851405350361: >!AXsanScheme    3 (addr 0xffffff7f99339000, size 32768)
loaded kexts:
com.Cycling74.driver.Soundflower    2
com.blackmagic-design.desktopvideo.iokit.driver    11.4.1
com.promise.driver.stex    6.2.13
@fileutil    20.036.15
>!APlatformEnabler    2.7.0d0
>AGPM    111.4.4
>X86PlatformShim    1.0.0
@filesystems.autofs    3.0
>!AUpstreamUserClient    3.6.8
>!AMCCSControl    1.11
@kext.AMDFramebuffer    3.0.8
@kext.AMDRadeonServiceManager    3.0.8
@kext.AMDRadeonX4000    3.0.8
>!AGraphicsDevicePolicy    5.1.16
@AGDCPluginDisplayMetrics    5.1.16
>!AHDA    283.15
>!AHV    1
|IOUserEthernet    1.0.1
|IO!BSerialManager    7.0.4f6
>eficheck    1
>pmtelemetry    1
>!AMGPUPowerControl    5.1.16
>AudioAUUC    1.70
@Dont_Steal_Mac_OS_X    7.0.0
>!ALPC    3.1
@kext.AMD7000!C    3.0.8
>!AThunderboltIP    3.1.4
>!A!ISlowAdaptiveClocking    4.0.0
>!A!IMCEReporter    115
>MaxTranserSizeOverrideDriver    489.101.1
|SCSITaskUserClient    422.101.1
>!ATopCaseHIDEventDriver    3430.1
>!UTopCaseDriver    3430.1
>!AVirtIO    1.0
@filesystems.hfs.kext    522.100.5
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@filesystems.apfs    1412.101.1
|!ABCM5701Ethernet    10.3.5
>AirPort.BrcmNIC    1400.1.1
@private.KextAudit    1.0
>!AACPIButtons    6.1
>!AACPIEC    6.1
>!ARTC    2.0
>!AHPET    1.8
>!ASMBIOS    2.1
>!AAPIC    1.7
>!A!ICPUPowerManagementClient    222.0.0
$!AImage4    1
@nke.applicationfirewall    303
$TMSafetyNet    8
@!ASystemPolicy    2.0.0
>!A!ICPUPowerManagement    222.0.0
|EndpointSecurity    1
@kext.triggers    1.0
>!ASMBus!C    1.0.18d1
@kext.AMDRadeonX4030HWLibs    1.0
|IOAccelerator!F2    438.4.5
@kext.AMDRadeonX4000HWServices    3.0.8
>DspFuncLib    283.15
@kext.OSvKernDSPLib    529
|IOAVB!F    840.3
>!ASSE    1.0
>X86PlatformPlugin    1.0.0
>!ABacklightExpert    1.1.0
|IONDRVSupport    575.1
>!AGraphicsControl    5.1.16
>IOPlatformPlugin!F    6.0.0d8
@kext.AMDSupport    3.0.8
@!AGPUWrangler    5.1.16
@!AGraphicsDeviceControl    5.1.16
>!AHDA!C    283.15
|IOGraphics!F    575.1
|IOHDA!F    283.15
|IOSlowAdaptiveClocking!F    1.0.0
@plugin.IOgPTPPlugin    840.3
|Broadcom!BHost!CUSBTransport    7.0.4f6
|IO!BHost!CUSBTransport    7.0.4f6
|IO!BHost!CTransport    7.0.4f6
>!AHS!BDriver    3430.1
>IO!BHIDDriver    7.0.4f6
|IO!B!F    7.0.4f6
|IO!BPacketLogger    7.0.4f6
>!AMultitouchDriver    3440.1
>!AInputDeviceSupport    3440.8
>!AHIDKeyboard    209
>usb.IOUSBHostHIDDevice    1.2
>!UAudio    322.2
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>usb.!UHub    1.2
>!AThunderboltDPOutAdapter    6.2.6
|IOAudio!F    300.2
@vecLib.kext    1.2.0
|IOSerial!F    11
|IOSurface    269.11
@filesystems.hfs.encodings.kext    1
>!AThunderboltPCIUpAdapter    2.5.4
>!AThunderboltDPInAdapter    6.2.6
>!AThunderboltDPAdapter!F    6.2.6
>!AThunderboltPCIDownAdapter    2.5.4
|IOSCSIParallel!F    3.0.0
>!AThunderboltNHI    5.8.6
|IOThunderbolt!F    7.6.0
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
|IONVMe!F    2.1.0
|IOEthernetAVB!C    1.1.0
|IO80211!F    1200.12.2b1
>mDNSOffloadUserClient    1.0.1b8
>corecapture    1.0.4
|IOSkywalk!F    1
>usb.!UEHCIPCI    1.2
>usb.!UEHCI    1.2
|IOUSB!F    900.4.2
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
>DiskImages    493.0.0
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!AKeyStore    2
>!UTDM    489.101.1
|IOSCSIBlockCommandsDevice    422.101.1
>!ACredentialManager    1.0
>KernelRelayHost    1
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
|IOUSBMass!SDriver    157.101.3
|IOSCSIArchitectureModel!F    422.101.1
|IO!S!F    2.1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
|CoreAnalytics!F    1
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
|IOTimeSync!F    840.3
|IONetworking!F    3.4
|IOReport!F    47
>!AACPIPlatform    6.1
>!ASMC    3.1.9
>watchdog    1
|IOPCI!F    2.9
|IOACPI!F    1.4
@kec.pthread    1
@kec.corecrypto    1.0
@kec.Libm    1
 

tsialex

Contributor
Jun 13, 2016
13,226
13,403
IONVMeFamily related KPs. Install your AppleOEM original SSD back and check if you still have the same KPs.

Install DriveDX and check if your Aura Pro X is healthy.
 

sn1p3r845

macrumors regular
Original poster
Feb 9, 2012
216
108
Vancouver, BC
IONVMeFamily related KPs. Install your AppleOEM original SSD back and check if you still have the same KPs.

Install DriveDX and check if your Aura Pro X is healthy.

DriveDX says it's fine, I haven't had these issues until recently. My computer is just over a year old (lol, i know..) It's a refurb from Apple and I installed the OWC SSD from the very beginning. I'm hesitant to put the OEM SSD back in since this is the drive with all my apps for work, I'd have to clone it over first somehow.
 

Attachments

  • Screen Shot 2020-04-30 at 11.28.31 AM.png
    Screen Shot 2020-04-30 at 11.28.31 AM.png
    53.1 KB · Views: 88

tsialex

Contributor
Jun 13, 2016
13,226
13,403
DriveDX says it's fine, I haven't had these issues until recently. My computer is just over a year old (lol, i know..) It's a refurb from Apple and I installed the OWC SSD from the very beginning. I'm hesitant to put the OEM SSD back in since this is the drive with all my apps for work, I'd have to clone it over first somehow.
You have to install your Apple OEM SSD back, it's NVMe related KPs, so, it's caused by the Aura PRO SSD.

Btw, I'd install the original SSD back, erase the original SSD and do a brand new install to check if anything happens again. Only after being sure that your Mac Pro is not having any hardware problems with the original SSD, I'd restore the cloned backup. With this type of storage related KPs it's common to have data corruption, do the initial diagnose with a clean install.

Note, your Mac Pro KP from the first post happened after 26 and something hours.

Code:
System uptime in nanoseconds: 94661115916959
 

sn1p3r845

macrumors regular
Original poster
Feb 9, 2012
216
108
Vancouver, BC
You have to install your Apple OEM SSD back, it's NVMe related KPs, so, it's caused by the Aura PRO SSD.

Btw, I'd install the original SSD back, erase the original SSD and do a brand new install to check if anything happens again. Only after being sure that your Mac Pro is not having any hardware problems with the original SSD, I'd restore the cloned backup. With this type of storage related KPs it's common to have data corruption.

Note, your KP on the first post happened after 26 and something hours.

Okay basically a fresh install on the OEM SSD? The reason for the upgrade was because Apple Refurb didn't have any computers with a 500gb drive in the spec I wanted, is there a way to get an OEM 500gb SSD?
 

tsialex

Contributor
Jun 13, 2016
13,226
13,403
Okay basically a fresh install on the OEM SSD? The reason for the upgrade was because Apple Refurb didn't have any computers with a 500gb drive in the spec I wanted, is there a way to get an OEM 500gb SSD?
Yes, clean install.

You can get up to 2TB (models are 2TB, 1TB, 512GB, 256GB). 2TB is the new Apple SSPOLARIS, but it's a US$ 900+ drive. There are some sellers on eBay that have MP6,1 compatible drives brand new.

 

fhturner

macrumors 6502a
Nov 7, 2007
629
413
Birmingham, AL & Atlanta, GA
The reason for the upgrade was because Apple Refurb didn't have any computers with a 500gb drive in the spec I wanted, is there a way to get an OEM 500gb SSD?
I don't think you need to necessarily worry about an OEM drive. Main thing is to test w/ *your* OEM SSD to help isolate the crashing behavior. Not sure why, but for some reason, it seems the Aura Pro X is either incompatible or malfunctioning. You should be able to use a whole bunch of different NVMe drives in place of the OEM drive now. And as Alex hinted, it's a far better value to go with one of those than OEM.
 

stink-switch-worse

macrumors newbie
Oct 2, 2018
1
0
I encountered the exact same issue and wasted way too much time on it. In my case it was 100% OWC's fault. I ended up using external SSD storage. Performance is at least as good as the factory SSD (WD Black one or two generations ago).
 

sn1p3r845

macrumors regular
Original poster
Feb 9, 2012
216
108
Vancouver, BC
I encountered the exact same issue and wasted way too much time on it. In my case it was 100% OWC's fault. I ended up using external SSD storage. Performance is at least as good as the factory SSD (WD Black one or two generations ago).

I have an external 4 bay 40tb raid I use for work, the ssd is just for apps and OS. I'm sure I could clean it up to have everything fit nicely on the 256, but these days programs are so big.

I think when I'm in between projects I'll swap in the apple SSD and start fresh. It's a shame the OWC one is known to have so many problems.
 

jettredmont

macrumors 68030
Jul 25, 2002
2,731
328
Multiple other sites report on this same crash after any third-party SSD installation.

The solution appears to be:

  1. In System Preferences > Energy Settings (or Battery, then "Power Adapter" tab), disable "Put hard disks to sleep when possible"
  2. If that doesn't work (it appears to work for everyone who has tried it, but OWC has offered a more drastic fix, so YMMV): in terminal enter
    Code:
    sudo pmset -a standby 0

Reference example: this ifixit thread, although there are others on Apple discussion boards and half a dozen others.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.