Mac Pro Turned Off... please help

Discussion in 'Mac Pro' started by theBigD23, Mar 31, 2014.

  1. theBigD23 macrumors 6502a

    Joined:
    Sep 13, 2008
    #1
    I just got my Mac Pro on Saturday and just today, I went to wake it from sleep and it was completely off. When I turned it on, I got a message that the system had an error and to click a button to start.

    Which crash log do I need to look at to see why this happened?

    My previous Mac Pro of 6 years didn't do this once. This is my second 2013 Mac Pro with an issue. Very disappointed and frustrated that I have deal with after transferring over all of my data.

    Should I return it and get a new one?
     
  2. WestonHarvey1 macrumors 68020

    Joined:
    Jan 9, 2007
    #2
    Did you have a power failure in the middle of the night? Even a brief one, that wouldn't have caused your kitchen clocks to reset?

    There's an option in Energy Saver settings for "Start up automatically after a power failure" that is off by default. If you've left that on the default setting, and your power was interrupted, that's what I'd expect to happen.

    You may not see much in the logs, unless something was being logged via App Nap. Open Console.app and see if you can spot anything that happened between the time you put it to sleep and the time you started the machine back up again.
     
  3. theBigD23 thread starter macrumors 6502a

    Joined:
    Sep 13, 2008
    #3
    Thanks, but I'm sure there was no power failure. Everything else is fine and clocks are good too. I noticed another poster on the forum is having the exact same issue.

    I'm surprised there isn't a specific log after a power crash.
     
  4. theBigD23 thread starter macrumors 6502a

    Joined:
    Sep 13, 2008
    #4
    Here is the log file of the crash:

    Mon Mar 31 08:45:33 2014
    Panic(CPU 0): Unresponsive processor (this CPU did not acknowledge interrupts) TLB state:0x0
    RAX: 0x00000000ffffffff, RBX: 0xffffff81fba0e000, RCX: 0x0000000040000000, RDX: 0x00000000fffffffd
    RSP: 0xffffff81e9fa5ec0, RBP: 0xffffff81e9fa5f10, RSI: 0xffffff804b8226b8, RDI: 0x0000000000000000
    R8: 0x0000000000000001, R9: 0xffffff8018c01910, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
    R12: 0x0000146a00ab3370, R13: 0x0000000000000003, R14: 0xffffff804b8fc000, R15: 0x0000000000000001
    RFL: 0x0000000000000002, RIP: 0xffffff7f9a233a19, CS: 0x0000000000000008, SS: 0x0000000000000010
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81e9fa5d30 : 0xffffff80186e1ed1
    0xffffff81e9fa5d60 : 0xffffff80186db3ef
    0xffffff81e9fa5db0 : 0xffffff80186f3650
    0xffffff81e9fa5f10 : 0xffffff8018ab033b
    0xffffff81e9fa5f40 : 0xffffff7f98cd3a27
    0xffffff81e9fa5f50 : 0xffffff7f9a4de9af
    0xffffff81e9fa5f60 : 0xffffff7f9a4e67d8
    0xffffff81e9fa5f80 : 0xffffff80186db3fb
    0xffffff81e9fa5fd0 : 0xffffff80186f34e9
    0xffffff81fa1637e0 : 0xffffff7f9a71c037
    0xffffff81fa163800 : 0xffffff7f9a706aad
    0xffffff81fa163870 : 0xffffff7f9a6c5acd
    0xffffff81fa163890 : 0xffffff7f9a687835
    0xffffff81fa1638c0 : 0xffffff7f9a688679
    0xffffff81fa163900 : 0xffffff7f9a67a577
    0xffffff81fa163950 : 0xffffff7f9a6f2b36
    0xffffff81fa163990 : 0xffffff7f9a669176
    0xffffff81fa1639c0 : 0xffffff7f9a6f2315
    0xffffff81fa1639f0 : 0xffffff7f9a6694d1
    0xffffff81fa163a20 : 0xffffff7f9a6f2a78
    0xffffff81fa163a50 : 0xffffff7f9a66963e
    0xffffff81fa163a80 : 0xffffff7f9a674f91
    0xffffff81fa163ae0 : 0xffffff7f9a667c65
    0xffffff81fa163b70 : 0xffffff8018acd26a
    0xffffff81fa163b90 : 0xffffff8018acddce
    0xffffff81fa163bf0 : 0xffffff8018acb81f
    0xffffff81fa163d40 : 0xffffff80186b6558
    0xffffff81fa163e50 : 0xffffff8018626bf1
    0xffffff81fa163e80 : 0xffffff80186139f5
    0xffffff81fa163ef0 : 0xffffff801861e043
    0xffffff81fa163f70 : 0xffffff80186c976d
    0xffffff81fa163fb0 : 0xffffff80186f3b46
    Kernel Extensions in backtrace:
    com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000->0xffffff7f98ce5fff
    com.apple.driver.AppleACPIPlatform(2.0)[5D6DA288-1289-3FD4-BFA5-09C109930AE7]@0xffffff7f9a4d8000->0xffffff7f9a530fff
    dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f994ac000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
    com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA]@0xffffff7f9a65e000->0xffffff7f9a6b6fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f99560000
    com.apple.AMDRadeonX4000(1.2)[FD54DC5E-6468-34CD-98E6-E87F148F661B]@0xffffff7f9a6c3000->0xffffff7f9aa67fff
    dependency: com.apple.iokit.IOAcceleratorFamily(98.14)[E354596B-CE66-31A7-B0DC-834008B85FCA]@0xffffff7f9a65e000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f99560000
    Kernel Extensions in backtrace:
    com.apple.driver.AppleHDAController(2.6f1)[75C89447-A390-3C8C-9189-3074B972B3FD]@0xffffff7f9a22d000->0xffffff7f9a246fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f98cbb000
    dependency: com.apple.iokit.IOHDAFamily(2.6.0f1)[CD4775FA-9A34-309D-A5AC-A307E4F82FDA]@0xffffff7f9a21a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f99560000

    BSD process name corresponding to current thread: com.apple.WebKit

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x0000000018400000
    Kernel text base: 0xffffff8018600000
    System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

    System uptime in nanoseconds: 22445773020163
    last loaded kext at 8828774533808: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9af0d000, size 20480)
    last unloaded kext at 8941889099417: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9af0d000, size 16384)
    loaded kexts:
    com.logmein.driver.LogMeInSoundDriver 1.0.3
    com.apple.filesystems.afpfs 11.1
    com.apple.nke.asp-tcp 8.0.1
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleGraphicsDevicePolicy 3.4.35
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleUSBDisplays 360.8.14
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.kext.AMDFramebuffer 1.2.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.AMDRadeonX4000 1.2.0
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.driver.AppleMGPUPowerControl 3.4.35
    com.apple.driver.AppleLPC 1.7.0
    com.apple.kext.AMD7000Controller 1.2.0
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleUSBXHCI 670.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4360 831.21.63
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
    com.apple.driver.AppleMultitouchDriver 245.13
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.AppleUSBAudio 2.9.5f4
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
    com.apple.iokit.IOAcceleratorFamily 98.14
    com.apple.driver.AppleGraphicsControl 3.4.35
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.driver.AppleSMC 3.1.8
    com.apple.kext.AMDSupport 1.2.0
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.iokit.IO80211Family 630.35
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    panic(cpu 2 caller 0xffffff80186c01bb): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x1"@/SourceCache/xnu/xnu-2422.90.20/osfmk/x86_64/pmap.c:2612
    Backtrace (CPU 2), Frame : Return Address
    0xffffff81fd7db9e0 : 0xffffff8018622fa9
    0xffffff81fd7dba60 : 0xffffff80186c01bb
    0xffffff81fd7dbaf0 : 0xffffff80186c5193
    0xffffff81fd7dbbd0 : 0xffffff80186c5c87
    0xffffff81fd7dbc30 : 0xffffff801867dfba
    0xffffff81fd7dbd40 : 0xffffff801868228f
    0xffffff81fd7dbd70 : 0xffffff801867c274
    0xffffff81fd7dbda0 : 0xffffff801862acf1
    0xffffff81fd7dbdc0 : 0xffffff8018a23ef9
    0xffffff81fd7dbe00 : 0xffffff8018a24253
    0xffffff81fd7dbe30 : 0xffffff8018a12e68
    0xffffff81fd7dbe50 : 0xffffff80189bf5bc
    0xffffff81fd7dbec0 : 0xffffff80189bcbde
    0xffffff81fd7dbf10 : 0xffffff80189bf35a
    0xffffff81fd7dbf50 : 0xffffff8018a3e363
    0xffffff81fd7dbfb0 : 0xffffff80186f3b26

    BSD process name corresponding to current thread: Plex DLNA Server
    Model: MacPro6,1, BootROM MP61.0116.B05, 6 processors, 6-Core Intel Xeon E5, 3.5 GHz, 16 GB, SMC 2.20f18
    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB
    Memory Module: DIMM1, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
    Memory Module: DIMM2, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
    Memory Module: DIMM3, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
    Memory Module: DIMM4, 4 GB, DDR3 ECC, 1867 MHz, 0x02FE, 0x45424A3430454738424657422D4A532D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (6.30.223.154.63)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet 2, Ethernet, en1
    PCI Card: AMD FirePro D700, Display Controller, Slot-2
    PCI Card: AMD FirePro D700, Display Controller, Slot-1
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: Display Audio
    USB Device: Apple LED Cinema Display
    USB Device: Display iSight
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: Hub
    USB Device: Apple LED Cinema Display
    USB Device: Display iSight
    USB Device: Display Audio
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
     
  5. bxs macrumors 6502

    Joined:
    Oct 20, 2007
    #5
    Definitely call AppleCare support. I'm sure they want to hear from you about this. I would not hang about asking for help on this forum, even though people will try and help. The Apple Tech people are the best ones to help you for this type problem.
     
  6. theBigD23 thread starter macrumors 6502a

    Joined:
    Sep 13, 2008
    #6
    Please note that this is for Mavericks 10.9.2.
     
  7. bxs macrumors 6502

    Joined:
    Oct 20, 2007
    #7
    Yes... your panic/crash report shows

    Mac OS version:
    13C64


    which is latest Mavericks build for 10.9.2.
     
  8. theBigD23 thread starter macrumors 6502a

    Joined:
    Sep 13, 2008
    #8
    Just a quick update. It crashed this morning again. I'm in my 14 days, so I will have to return.
     

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