Mac Pro won't shut down under OSC El Capitan

Discussion in 'Mac Pro' started by Lordfader, Dec 3, 2016.

  1. Lordfader macrumors newbie

    Joined:
    Oct 14, 2013
    Location:
    UK
    #1
    Hi guys

    So I'm having with try to shut my Mac under OSX El Capitan 10.11.5.

    For some reason if i try to shut down my MAC via the apple icon it just restarts and i get a pop up window saying "Your mac restarted because of a problem" etc etc.

    This also happens when i do a standard restart.

    The only way i'm able to shut down my MAC is to log out and then shut down from the login page.

    After trawling the internet to resolve the issue i found on some forums that it could be a problem with Avid CoreAudio.plugin file from Pro Tools. I have Pro Tools 11 installed on my machine and all the posts suggest removing this file as El Capitan doesn't recognise it, however when i navigate to the suggested folder to remove it i find that I don't have this file.

    Ive tried to update to 10.11.6 (both via the App store and downloading the .dmg file to do it manually) to see if this resolves the issue but when my MAC restarts to do the installation i'm faced with the same problem stated above. Ive also tried booting in safe mode and still get the same result.
    So i'm stuck in an endless loop.

    Ive attached below the last crash report for you guys to look at and to see if you can point me in the right direction as to how i can solve issue.

    Many thanks for your help.

    **CRASH REPORT**

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px} span.Apple-tab-span {white-space:pre}

    Anonymous UUID: 31FEFC23-413A-FC2A-6898-D6553EEFA013



    Fri Dec 2 23:20:29 2016



    *** Panic Report ***

    panic(cpu 0 caller 0xffffff80060a97df): "(default pager): [KERNEL]: default memory manager"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/osfmk/default_pager/default_pager.c:421

    Backtrace (CPU 0), Frame : Return Address

    0xffffff85702a3db0 : 0xffffff80060dab12

    0xffffff85702a3e30 : 0xffffff80060a97df

    0xffffff85702a3e60 : 0xffffff80060a962b

    0xffffff85702a3e80 : 0xffffff800613cc21

    0xffffff85702a3ef0 : 0xffffff8006623bf4

    0xffffff85702a3f10 : 0xffffff80061b8dca

    0xffffff85702a3fb0 : 0xffffff80061ecc86



    BSD process name corresponding to current thread: logind

    Boot args: vm_compressor=1



    Mac OS version:

    15F34



    Kernel version:

    Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

    Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

    Kernel slide: 0x0000000005e00000

    Kernel text base: 0xffffff8006000000

    __HIB text base: 0xffffff8005f00000

    System model name: MacPro4,1 (Mac-F221BEC8)



    System uptime in nanoseconds: 19331845907250

    last loaded kext at 1532322424009: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f88eff000, size 32768)

    last unloaded kext at 988421332235: com.apple.iokit.SCSITaskUserClient 3.7.7 (addr 0xffffff7f88ee0000, size 28672)

    loaded kexts:

    com.paceap.kext.pacesupport.snowleopard 5.9.1

    com.avid.driver.firewire.mboxpro 1.4.2

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.driver.iPodSBCDriver 1.7.0

    com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

    com.apple.driver.AppleTyMCEDriver 1.0.2d2

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.pmtelemetry 1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleHDA 274.9

    com.apple.kext.AMDFramebuffer 1.4.2

    com.apple.driver.AppleMikeyDriver 274.9

    com.apple.GeForceTesla 10.0.0

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.ATIRadeonX2000 10.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleLPC 3.1

    com.apple.kext.AMD2600Controller 1.4.2

    com.apple.driver.Apple_iSight 4.0.1

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleUSBDisplays 378

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleFWOHCI 5.5.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.driver.Intel82574L 2.7.0b1

    com.apple.BootCache 38

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.AppleXsanScheme 3

    com.apple.iokit.IOUSBMassStorageClass 4.0.2

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 274.9

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSurface 108.2.1

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.iokit.IOBluetoothFamily 4.4.5f3

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleHDAController 274.9

    com.apple.iokit.IOHDAFamily 274.9

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.kext.AMDSupport 1.4.2

    com.apple.AppleGraphicsDeviceControl 3.12.8

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBAudio 303.3.1

    com.apple.iokit.IOAudioFamily 204.4

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.driver.AppleUSBComposite 900.4.1

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.iokit.IOUSBHIDDriverPM 900.4.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.iokit.IOFireWireFamily 4.6.1

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBUHCI 1.0.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.4

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    Model: MacPro4,1, BootROM MP41.0081.B08, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 48 GB, SMC 1.39f5

    Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

    Graphics: ATI Radeon HD 2600 XT, ATI Radeon HD 2600, PCIe, 256 MB

    Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

    Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

    Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

    Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

    Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

    Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

    Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393342314B37304348442D4346382020

    Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

    Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313531523742465234432D47372020

    Bluetooth: Version 4.4.5f3 17904, 3 services, 19 devices, 1 incoming serial ports

    Network Service: Ethernet 1, Ethernet, en0

    PCI Card: NVIDIA GeForce GT 120, Display Controller, Slot-1

    PCI Card: ATI Radeon HD 2600, Display Controller, Slot-2

    PCI Card: NVIDIA GeForce GT 120, Display Controller, Slot-4

    Serial ATA Device: ST3000DM001-1CH166, 3 TB

    Serial ATA Device: ST2000DX001-1NS164, 2 TB

    Serial ATA Device: ST2000DM001-1CH164, 2 TB

    Serial ATA Device: ST3750640NS, 750.16 GB

    Serial ATA Device: ST1000DX001-1CM162, 1 TB

    Serial ATA Device: WDC WD6400AAKS-41H2B0, 640.14 GB

    USB Device: USB Bus

    USB Device: USB Bus

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB Bus

    USB Device: USB Bus

    USB Device: USB Bus

    USB Device: USB Bus

    USB Device: USB 2.0 Bus

    USB Device: USB 2.0 Hub

    USB Device: XSKey

    USB Device: USB 2.0 Hub

    USB Device: eLicenser

    USB Device: iLok

    USB Device: iLok

    USB Device: USB 2.0 Bus

    USB Device: iPod

    USB Device: Hub

    USB Device: UC-33 USB MIDI Controller

    USB Device: Keyboard Hub

    USB Device: USB OPTICAL MOUSE

    USB Device: Apple Keyboard

    USB Device: Apple Cinema HD Display

    FireWire Device: built-in_hub, Up to 800 Mb/sec

    FireWire Device: iSight, Apple Computer, Inc., Up to 200 Mb/sec

    FireWire Device: unknown_device, Unknown

    FireWire Device: Mbox Pro, Avid, Up to 400 Mb/sec

    Thunderbolt Bus:
     
  2. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    Right off the top I see "com.paceap.kext.pacesupport.snowleopard 5.9.1" in your kexts list. Have you tried removing that? It looks like legacy software with that name. It's for the Pace iLok.
     
  3. Lordfader thread starter macrumors newbie

    Joined:
    Oct 14, 2013
    Location:
    UK
    #3
    Hi Brian

    Many thanks for your reply. I definitely think this is the cause of the problem, however i can't seem to locate the file to remove it. Its not in: System/Library/Extentions folder. Do you know where i can find it??
     
  4. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    Not sure. You should be able to find it with a Finder search if you add the "System files" "are included" condition.
     
  5. Lordfader thread starter macrumors newbie

    Joined:
    Oct 14, 2013
    Location:
    UK
    #5
    Ive tried what you suggested above and no luck im afraid. Could it be a hidden file???

    I have however update my ilok manager to the lastest version which has stopped the crash reports on start up but im still unable to installed any OSX updates or do a standard shut down......
     
  6. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #6
    There's System/Library/Extentions and Library/Extensions.
     
  7. Lordfader thread starter macrumors newbie

    Joined:
    Oct 14, 2013
    Location:
    UK
    #7
    Yeah i tried both of them but still no luck im afraid.
     
  8. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #8
    Use your "System Information" app to locate it.
     
  9. Lordfader thread starter macrumors newbie

    Joined:
    Oct 14, 2013
    Location:
    UK
    #9
    Ive had a look via the system info app but still can't find it. I wondering if it got deleted when I uninstalled the previous ilok manager???

    If so it still doesn't explain the shut down & update situation. I will carry on investigating.

    Thank you so much for your help so far....very much appreciated.
     
  10. ActionableMango macrumors 604

    ActionableMango

    Joined:
    Sep 21, 2010
    #10
    The harder but better solution to dealing with software cruft is a fresh install on a blank disk.
     

Share This Page