I have read, both on this website and elsewhere, explicit comment on the high build quality and great reliability of Apple gear. Indeed, a recent letter to a UK magazine suggested that corporate IT departments would be decimated by a decision to switch to Apple, apparently (I think) on the basis that both hardware and software performances (in terms of delivery without problems, etc.) would be far greater than the Windows equivalents, so necessitating far fewer interventions by IT people. I really do hope that this is true, if only for the very selfish reason that I've just purchase my first Mac. However, it does interest me that never once have I seen any actual evidence to underpin claims of this sort. There is just the risk that this becomes more an article of faith than an objective presentation of fact. I'm therefore interested to know what the evidence is. It's worth commenting that individual experiences are unlikely to be compelling unless there are enough of them to form a statistically significant group. So, they're interesting but little more. After all, I could say (quite truthfully) that I have owned five Dell PCs - four desktops and a laptop - over a period of more than 10 years, and only one has ever developed a hardware fault within its working lifetime (an LCD screen fault in the laptop). On the other hand, I've read of many ex-customers of Dell who would not consider them again.