Mac Retina display with colourful horizontal/vertical lines

Discussion in 'MacBook Pro' started by cats23, May 22, 2013.

  1. cats23 macrumors newbie

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    May 22, 2013
    #1
    So this just happened.

    Not exactly sure how but I have a feeling my roommate might have done something. Anyone have something similar happen to them? I've had my computer for less than a year, so is the warranty valid on this sort of thing? If not, does anyone know a rough price estimate?
     

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  2. overanalyzer macrumors 6502a

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    #2
    I'm not seeing what you're referring to. For the sake of someone helping you out, can you explain a bit more?
     
  3. justperry macrumors 604

    justperry

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    #3
    Erm, nothing to see, did you make a screenshot with Command-Shift-3, if so it might not show up if it is the display which is the problem, only if it is the GPU it will show up.
    You need to make a photo of it to show up if it is the display.
     
  4. swerve147 macrumors 6502a

    swerve147

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    Jan 12, 2013
    #4
    Generally display replacements cost ~$800 USD.

    BTW hardware issues won't show up in a screenshot. Try taking a photo of your display using a separate camera and re-posting.
     
  5. cats23, May 22, 2013
    Last edited: May 22, 2013

    cats23 thread starter macrumors newbie

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    #5
    Well that's embarrassing. Hopefully this clears things up. Sorry for the poor resolution.
     

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  6. justperry macrumors 604

    justperry

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    #6
    Wrong, if it is the GPU it will show up, if it is the display not so.
     
  7. cats23 thread starter macrumors newbie

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    #7
    $800?! That's quite pricy. Any 3rd party quotes?
     
  8. justperry macrumors 604

    justperry

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    #8
    If you have a monitor somewhere connect it to the monitor, does it show up there?
     
  9. overanalyzer macrumors 6502a

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    #9
    I've seen other threads with similar issues. Looking for those and a trip to an Apple store are probably in order. I'd think that'd be covered under warranty, but you can see what experiences other people have had.
     
  10. swerve147 macrumors 6502a

    swerve147

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    #10
    Pardon me, that hardware issue won't show up in a screenshot.

    The Retina display is the reason. It's a newer panel compared to older tech, so the part itself is expensive. Not sure how much cheaper you'll get a replacement via 3rd party.

    You might want to try taking it to an Apple Store first. Be honest and explain what happened (in this case you don't know so that helps). Apple's customer service can be really good at times.
     
  11. justperry macrumors 604

    justperry

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    #11
    You should still have warranty, maybe it is just a Display HW failure, don't blame someone yet.;)
     
  12. cats23 thread starter macrumors newbie

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    May 22, 2013
    #12
    justperry - Nope, no monitor unfortunately. I have a feeling it's just the display though.

    overanalyzer - Thanks for the heads up. I tried scouring the forum but most of the threads focused on flickering horizontal lines. Mine are stationary. But I'll have another go. And yes, already on that :)
     
  13. justperry macrumors 604

    justperry

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    #13
    You didn't read did you, I didn't say "That", I said if it is the GPU it WILL show up, not so when it is the Display.
     
  14. swerve147 macrumors 6502a

    swerve147

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    #14
    No I read what you wrote, I responded by correcting my original statement.

    That (display) issue will not show up in a screenshot.
     
  15. cats23 thread starter macrumors newbie

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    May 22, 2013
    #15
    swerve147 - Ah the price makes sense. Already started a case file so hopefully things will go well when I call in tomorrow. Guess I'll be making a trip to the Apple store!

    justperry - Yes indeed. Let's hope for the best!

    Thanks everyone for the feedback :)
     
  16. justperry macrumors 604

    justperry

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    #16
    You sais the bolded part below, I said you are wrong, GPU is also hardware so you are wrong.

     
  17. swerve147 macrumors 6502a

    swerve147

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    #17
    OK, I am wrong. Have a great day!!!!!!

    You should be fine, especially since you don't know what happened. Could very well be a defective panel. Good luck!
     
  18. pragmatous macrumors 65816

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    May 23, 2012
    #18
    typically horizontal lines are defective displays. It's probably not "broken" but defective GPU or defective display.

    My advice is buy apple care+ and call apple. Get that fixed.

     
  19. overanalyzer macrumors 6502a

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    #19
    And unfortunately I don't remember the threads well enough to know what they were called etc. I've just seen a few photos of shots of MBP screens with issues over time, including another one this week, I think. I don't remember if they were flickering or stationary, though I'd imagine it's a similar cause and I'd assume the warranty coverage is the same.
     
  20. mrmike454 macrumors newbie

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    Jul 5, 2014
    Location:
    NY
    #20
    Any Luck

    I'm having a similar issue and was curious what happened with yours? What, if anything, got replaced and how much did it cost? I didn't get the apple care and my machine is over a year old so I am screwed I think...

    Thanks!
    Mike
     

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