Mac Screen of Death/You Need to Restart Error Issue

Discussion in 'Mac Basics and Help' started by jaceswild, Jan 16, 2012.

  1. jaceswild, Jan 16, 2012
    Last edited: Jan 16, 2012

    jaceswild macrumors newbie

    Joined:
    Jan 16, 2012
    #1
    Hey everyone,

    Poked around the forum but could not find a relevant response. Hopefully someone can give me a hand as my girlfriends Mac looks light it might have just bit the dust.

    She is getting the "You need to restart your computer error" outlined here:

    http://support.apple.com/kb/TS3742

    However along with that error and when she reboots the screen suddenly looks all weird as in this picture:

    http://imageshack.us/photo/my-images/832/applecpu.jpg/

    Tried to reboot in safe mode, no luck as i get to the gears loading screen but then it loops back to that error. But any ideas regarding the screen or has anyone seen that before?

    She has a 2008 Mac Book Pro on Mac OSX. She was just doing some random graphic design work when the error and screen wonked out. Does not suspect any physical damage (maybe a cable loose inside)?

    Appreciate your time and thanks for helping out!
     
  2. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
  3. jaceswild thread starter macrumors newbie

    Joined:
    Jan 16, 2012
    #3
    any idea what the estimated cost to repair is or worth just getting a new one at this stage?
     
  4. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
    #4
    Not the slightest. Depends on what the actual issue is. From my experience usually when you have a screen which looks like yours it's a video problem. Could be that a cable is loose, could be that the logic board is screwed. Probably going to be pretty expensive either way. Did you get AppleCare or a Best Buy warranty or anything? If not, the only thing you can do I think is to take it into the Apple store and see if they can at least tell you what's wrong with it.
     
  5. jaceswild thread starter macrumors newbie

    Joined:
    Jan 16, 2012
    #5
    Might have answered my own question. Found an article outlining the issue and the model matches mine.

    http://support.apple.com/kb/ts2377

    Thanks for your help Eric, helped direct me the right way.
     
  6. eric/ Guest

    eric/

    Joined:
    Sep 19, 2011
    Location:
    Ohio, United States
    #6
    Yay for two reasons:

    1. You can get your computer repaired for free most likely
    2. I was right
     

Share This Page