I just bought my MacBook pro for about 9 months now and it has been working like a charm and i really love the user interface and swore to never use a windows pc again. But just recently about a month back my Mac has been giving me some problems it crashed the first time due to a hard drive failure and a month later it broke down again this time with a software problem and the third time due to a hardware failure once more. The obvious conclusion from this is that there is definitely something wrong with either the service centre or the Mac i would like to say that there should be something faulty within the Mac because honestly doesn't Mac have a very strong reputation for it's service centers? Also, i think that the breaking down of the mac so constantly is is ridiculous. 3 times same problem there must be something very wronfg with this picture isn't the Mac OS supposed to be extremely stable and also aren't i paying for a top of the line quality computer? but the best part of this whole currently unresolved issue is that the customer relations officers in Australia keep trying to push the whole issue back to us saying that it was a problem on our part and refuse to exchange the faulty mac for another one. they have tried all different ways to avoid this situation and have to giving us false and absurd information in hopes of throwing us off. To tell the truth i really do not expect this to be coming out from such a reputable brand of computers like Mac and is it really so hard for these ****ing people to just talk nicely? ****! they are just so rude and is it like there are tones of paper work to fill up therefore making them act this way? because obviously there is some problem with my mac internally and obviously changing the hard drive again will not help anything. If this issue is really because some **** face Australian customer relations officer does not want to do the paper work in order to get then Mac replaced the i say that he is not fit for the job. i think it is stupid to be pondering in such nonsense. so what say you? do u guys really expect such lousy service from mac? because honestly i really i think that this is a bummer because i actually really trusted mac. in fact i think that aam toshiba pc has broken down lesser times and have given me less problems and i already have been using it for 3 years. so please guys do advise on what i should do?