Mac software update failure

Discussion in 'macOS' started by moriatti, Mar 21, 2008.

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  1. moriatti, Mar 21, 2008

    moriatti macrumors newbie

    Joined:
    Mar 21, 2008
    #1
    Hi all,

    Hope i put this one in the right forum!

    I have a G4 mac runnin Mac osx tiger 10.4.10. My problem is that my software updates fail unexpectedly.

    Also when i try to install mac messenger it fails also. I can only presume this is to do with the software update failure.

    All my software is fully licensed so it cant be that.

    Here is a shortened version of the failure report....

    Date/Time: 2008-03-21 15:17:44.118 +0000
    OS Version: 10.4.10 (Build 8R218)
    Report Version: 4

    Command: Software Update
    Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
    Parent: WindowServer [55]

    Version: 2.0.8 (2.0.8)
    Build Version: 162
    Project Name: SoftwareUpdate
    Source Version: 1360800

    PID: 244
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0xa4fb0680

    Any help on this issue would be majorly appreciated, as im fairly amature with mac systems!

    Many thanks in advance

    Dan
     
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  2. wrldwzrd89, Mar 21, 2008

    wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #2
    The most common cause of this issue is corrupted Software Update caches. To clear them, go into your user folder, then Library, then Caches. Look for two folders called Software Update and com.apple.SoftwareUpdate. Delete these.
     
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  3. moriatti, Mar 21, 2008

    moriatti thread starter macrumors newbie

    Joined:
    Mar 21, 2008
    #3
    thanks 10 times for your advice.

    I have tried this, and no joy.

    Many thanks again though, your support is greatly appreciated!

    dan
     
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  4. moriatti, Mar 21, 2008

    moriatti thread starter macrumors newbie

    Joined:
    Mar 21, 2008
    #4
    i tried disk utility to change permissions and still no luck.

    I really would like to install msn messenger, as this is the only computer online in my house.

    Thanks again

    Dan
     
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  5. applefan69, Mar 21, 2008

    applefan69 macrumors 6502a

    applefan69

    Joined:
    Oct 9, 2007
    Location:
    Medicine Hat
    #5
    there is alternatives to MSN messenger, such as AdiumX (found at www.adiumx.com) OR, there is aMSN.

    Since Mac messenger seems to be purposely neglected by microsoft >.> it really sucks on the mac, so I would recommend you use either aMSN or Adium instead.

    Also, am I mistaken or do you mean like NOTHING you try to install will install? or is it just mSN messenger? If its just MSN messenger... then that would just lead me to recommending even stronger that you use aMSN or Adium.

    But if its ALL software wont install then you might have a big problem, and I have no idea how to fix it (sorry...>.<)
     
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  6. moriatti, Mar 22, 2008

    moriatti thread starter macrumors newbie

    Joined:
    Mar 21, 2008
    #6
    I never realised there were alternatives to messenger for mac! Thanks!

    Iv only ever had any trouble installing msn messenger. Everything else seems to work fine.

    But any form of update (i.e for itunes, quicktime etc) quits unexpectedly still. I can provide full detail failure report if needed.

    Thanks a lot for your help, its appreciated a lot

    Dan
     
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