Hello, all. A buddy of mine suggested he and I might be able to get tech support jobs with Apple, but they're Tier 2 and would require a bit more than the standard "did you try restarting yet" resolutions. Does anyone know of any training that might help prepare me for that? I live in Arizona so a class there would be convenient. Barring that, an online class would be okay. Failing everything else, does anyone know of any books that might offer some helpful guidance? Thank you, very much!