Mac won't start up after Office update!

Discussion in 'Mac Basics and Help' started by jemdm, May 21, 2008.

  1. jemdm macrumors newbie

    Joined:
    Jul 26, 2006
    #1
    I was working on my G5 (OS Tiger 10.4.11) and the Microsoft Update alert came up for Office 2004. Without reading it (duh!), I clicked update. It installed fine. I opened Microsoft Word, made a change to one of my documents. I attached the doc to an email I had to send and Mail just quit. Tried to reopen and it quit again and again. I did a restart, but now all I get is the grey screen with an Apple and spinning gear. I've tried restarting holding the option key, "S" key, P R keys, but to no avail. Any suggestions?
     
  2. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #2
    Sounds like a coincidence, and it hasn't got anything to do with the office update...

    How long have you left it to restart?
     
  3. merl1n macrumors 65816

    merl1n

    Joined:
    Mar 30, 2008
    Location:
    New Jersey, USA
    #3
    Boot holding down the shift key until you see the grey screen with spinning gear. This boot takes more time than a usual boot because it is doing a lot in the background (removing some cache files and running/repairing your file system). When completed you will see the login screen with "Safe Boot" in red. At this point you can hit the back button and restart normally.

    Remember that this "Safe Boot" takes time and could take between 10 -15 minutes before you see a login screen.
     
  4. jemdm thread starter macrumors newbie

    Joined:
    Jul 26, 2006
    #4
    All day!

    I'll try that. Thanks!
     
  5. Eraserhead macrumors G4

    Eraserhead

    Joined:
    Nov 3, 2005
    Location:
    UK
    #5
    Cool, that's plenty long enough, just that some people can be impatient and only leave it for a couple of minutes.
     

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