Macally mouse - leaking glue, sticky hands!

[stevo1]

Has anyone here used a Macally mouse?

I bought this combo less than a year ago, and the mouse is becoming unusable thanks to all the gum/glue leaking out from the rubber grips on the side. No matter how much I clean it, it seems to keep oozing out. Yuk.

Has anyone else had this happen?

I'm wondering who to approach first - the retailer, or the manufacturer?

 

[SnowLeopard2008]

Ewww... that's really bad quality. Try contacting the retailer where you bought this mouse/keyboard combo, if you're still under the return policy (30 days in most stores). If not, still go to the retailer, but ask them for help. Good luck with your mouse.

 

[nanofrog]

By your post, I'd assume you've exceeded the store return policy. Since its less than 1 year old, and presumably still under warranty, the manufacturer is likely the only option.

 

[stevo1]

Thanks for the advice. Yes, I'm outside the 30-day period. Will give the manufacturer a call and see what they say.

 

[stevo1]

Well, despite that, I thought I'd try giving the retailer a call first - MacWarehouse - just to see what they said.

And I'm glad I did. They were polite and efficient, and offered a full refund.

Very impressed by their service.

 

[Dmac77]

Ewwwwwwww!!!! Yeah, I would call the manufacturer, and try to claim your warranty. I've had problems with Macally products, namely their ibook/powerbook chargers. I went through two of them in less then a month, and finally got fed up and ordered a Apple charger from Hong Kong off of eBay, and it has lasted longer then the Macally chargers combined.

Don

 

[nanofrog]

Well, despite that, I thought I'd try giving the retailer a call first - MacWarehouse - just to see what they said.

And I'm glad I did. They were polite and efficient, and offered a full refund.

Very impressed by their service.

Glad it worked out well!

Ewwwwwwww!!!! Yeah, I would call the manufacturer, and try to claim your warranty. I've had problems with Macally products, namely their ibook/powerbook chargers. I went through two of them in less then a month, and finally got fed up and ordered a Apple charger from Hong Kong off of eBay, and it has lasted longer then the Macally chargers combined.

You must've been trying to post at the same time, and missed the OP's most recent post.
I hate when that happens!

 

[stevo1]

I hate when that happens!

Heh, me too!

Thanks for the input, all.

 

[Sesshi]

That's very interesting - it's likely the plasticiser coming out from the rubber-like PU. This is something which should only occur after many years, if ever. Good to know you got it sorted out - it would have continued even if you cleaned it on a regular basis.