Macbook 12 Inch - £1995 repair bill in 3.5 years - 3 new logic boards, 1 new Keyboard

[tfking]

Just checking the thread out of curiosity. I wrote letters, called their customer services but they were being hard headed as they were when people first reported the disastrous butterfly keyboard failures. I'll repeat, they tried to get me to pay for that disaster on the first repair (before they acknowledged the poor design). To be clear I bought the machine on Amazon market(is that the grey market?).

Will reiterate, appalling behaviour from a multi-national company. Clearly this Macbook has design faults - they quickly discontinued the model. Worst electronic device experience ever from one of the most premium (pricey) products I've ever bought. My 15 year old Sony VIAO still turns on (albeit the screen has a streak across it). One year old Acer Chromebook 713 with Linux VM - no problems.

I have talked to many people and apple laptops do develop faults. Colleague at work has a £2K 13" MBP with a faulty Touch Bar that flickers like a broken light. Right To Repair is important to avoid companies rewarding themselves for their own failures.

 

[Webster's Mac]

Just checking the thread out of curiosity. I wrote letters, called their customer services but they were being hard headed as they were when people first reported the disastrous butterfly keyboard failures. I'll repeat, they tried to get me to pay for that disaster on the first repair (before they acknowledged the poor design). To be clear I bought the machine on Amazon market(is that the grey market?).

Will reiterate, appalling behaviour from a multi-national company. Clearly this Macbook has design faults - they quickly discontinued the model. Worst electronic device experience ever from one of the most premium (pricey) products I've ever bought. My 15 year old Sony VIAO still turns on (albeit the screen has a streak across it). One year old Acer Chromebook 713 with Linux VM - no problems.

I have talked to many people and apple laptops do develop faults. Colleague at work has a £2K 13" MBP with a faulty Touch Bar that flickers like a broken light. Right To Repair is important to avoid companies rewarding themselves for their own failures.

They gave me the runaround on my 2017 macbook, initially claiming it didn't qualify for the keyboard replacement because one key had "physical damage" and two keys being "gummy" rather than "sticky". The tech went to try and remove the keys to clean them, and said it didn't feel right and finally gave in and sent it off under the keyboard replacement program (mine was purchased in late 2018 so still covered). Sure, I did remove the space bar and damaged it, but I have never had a keyboard that was this impossible to repair and this fragile. Glad they gave in. Seems like the depot agrees with me and ordered another topcase free of charge. They are on backorder so it may be a bit before I get my macbook back

 

[TripleYoThreat]

They gave me the runaround on my 2017 macbook, initially claiming it didn't qualify for the keyboard replacement because one key had "physical damage" and two keys being "gummy" rather than "sticky". The tech went to try and remove the keys to clean them, and said it didn't feel right and finally gave in and sent it off under the keyboard replacement program (mine was purchased in late 2018 so still covered). Sure, I did remove the space bar and damaged it, but I have never had a keyboard that was this impossible to repair and this fragile. Glad they gave in. Seems like the depot agrees with me and ordered another topcase free of charge. They are on backorder so it may be a bit before I get my macbook back

wait what? If purchased in late 2018 still covered? ahh wow! 4 years after date of sale! thought it was 3! Are they picky on receipts or the like? I just bought one which I believe was purchased at least 2018 because it is the v2 warm gold

the keyboards fine now but might as well get it replaced for the future...it does already have that 2019 keyboard feel to it though

 

[Webster's Mac]

wait what? If purchased in late 2018 still covered? ahh wow! 4 years after date of sale! thought it was 3! Are they picky on receipts or the like? I just bought one which I believe was purchased at least 2018 because it is the v2 warm gold

the keyboards fine now but might as well get it replaced for the future...it does already have that 2019 keyboard feel to it though

Once you add it to your apple account, you can see the purchase date at mysupport.apple.com. It's 4 years from the purchase date, not the model launch date.

 

[Webster's Mac]

I will add, it will most likely need to be acting up. If you bring one in that is fully working looking for a replacement, they will probably refuse it. Doesn't hurt to try I guess...mine was actually messed up

 

[jido]

Mine was initially replaced by my home insurance when I broke it, then the replacement model failed and was repaired under warranty.

The repair was bad and there were issues with the keyboard, trackpad and screen. Apple recognised they were at fault and replaced the logic board for free.

Then later it could not start up (I think it overheated when charging); I had to pay £590 for repairs.

Worked great for another three years when I got myself a MBA M1 and passed the MB on to my better half.

The disk stopped working and the display had stability issues. I swear she didn't do anything to it!
Anyway, that was the end of the road for this little laptop that I loved so much.
Until a few days ago, when I was able to revive it with parts from another MacBook: How I repaired my MacBook 12" screen and wifi with glue and a piece of foam