MacBook 12in Retina Shut down unexpectedly

Discussion in 'MacBook' started by djjaes, Aug 23, 2015.

  1. djjaes, Aug 23, 2015
    Last edited: Aug 23, 2015

    djjaes macrumors member

    djjaes

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    #1
    I have new 2015 macbook and it has now, twice, shut down on me without any warning/notices. I have lost some work, but nothing that i could not recover from personal memory (my own that is).

    Any ideas?

    I have reset the SMC and hope that will fix, but since it has only been twice, not sure when it will happen again.

    It will be at least a week before I can get an app with Apple store to look at.

    Any help appreciated.

    edit:
    I was using Mac Office Word 2011 when it shut down. The first time, I cannot remember, I think ti was just Internet usage.
     
  2. Queen6 macrumors 603

    Queen6

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    #2
    You should run Apple`s hardware test, as the random shutdowns are obviously not normal. Did you set up the MacBook from new or from another system image?

    https://support.apple.com/en-us/HT201257

    Q-6
     
  3. djjaes thread starter macrumors member

    djjaes

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    #3
    It was new out of box, all I did was add the software that I use. I have other Macs, so this computer was an additional one.
     
  4. garirry macrumors 68000

    garirry

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    #4
    I don't know what's with the computer, but as a general note, please don't use Word. Pages is free and included in the system, and is much more optimized than Office. You can still export and import .docx files, and it might even be what's causing the crash, but I have no evidence whatsoever to confirm this.
     
  5. djjaes, Aug 24, 2015
    Last edited: Aug 24, 2015

    djjaes thread starter macrumors member

    djjaes

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    #5
    I would agree, but I was trying to reply to your post and it shut down with 85% power. So, I am inclined to believe it is a hardware issue.
     
  6. garirry macrumors 68000

    garirry

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    #6
    Yeah, you may have a defective unit. Mind telling me all the software you have installed yourself? Was Office running while it crashed for the third time?
     
  7. djjaes thread starter macrumors member

    djjaes

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    #7
    The only software running when it shut down a few minutes ago was Safari. The other times it was Word with no other programs running.

    Software
    Office 2011
    What is included with Mac OS X Yosemite
     
  8. garirry macrumors 68000

    garirry

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    #8
    Seems to be pretty clear that it's most likely a defect in your unit. Tell me, does your computer overheat or anything like that? It can sometimes cause the computer to force-crash.
     
  9. djjaes thread starter macrumors member

    djjaes

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    #9
    Hardware test reviewed nothing, said all was working within norms, calling Apple, as I had planned to do if I could not resolve issue.
     
  10. djjaes thread starter macrumors member

    djjaes

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    #10
    Apple said, reinstall OS, so doing that, then we shall see.
     
  11. garirry macrumors 68000

    garirry

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    #11
    Well, you could try, it certainly won't hurt. Press Cmd+R while booting, format the SSD through the disk utility, and then choose Reinstall OS X. Obviously, backup your important data if you haven't done so yet.
     
  12. Queen6 macrumors 603

    Queen6

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    #12
    This is unsound, as hundreds of thousands of user have MS Word installed with no issue, nor is Pages fully compatible with 100% of Word docents that are produced.

    Q-6
     
  13. garirry macrumors 68000

    garirry

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    #13
    Well, I just said that it could be a possibility that it was an issue, but it's probably not it. I just suggested the person to use the built-in Pages.
     
  14. Queen6, Aug 24, 2015
    Last edited: Aug 24, 2015

    Queen6 macrumors 603

    Queen6

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    #14
    Follow Apple`s process and see what transpires, It has been known for systems to just have a bad software image. If the behaviour persist after the OS has been reinstalled Apple will act on the hardware.

    Q-6
     
  15. Queen6 macrumors 603

    Queen6

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    #15
    Problem with Pages is that it`s not really a replacement for Word, unfortunately and one has to assume that if office 2011 is bought & paid for there is a need, nor is it particularly unstable.

    Q-6
     
  16. djjaes thread starter macrumors member

    djjaes

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    #16
    I have used Mac Office for a few years, so I think it is a bad image, as you suggested. If that doesn't fix, I will contact Apple for hardware fix.

    OS reloaded, so fingers crossed.
     
  17. djjaes thread starter macrumors member

    djjaes

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    #17
    Update,
    I have not had any issues with it shutting down since the reinstall of OS. My fingers are still crossed as I use it for daily work.
     
  18. djjaes thread starter macrumors member

    djjaes

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    #18
    But alas, it has begun anew.

    While working with MS Word, with 93% bat power, it shut down and I lost a few paragraphs of my novel. I will be contacting Apple for solution.

    Any one else having similar issues? What programs/activities are you running at the time of shut down?
     
  19. lulla01 macrumors 68020

    lulla01

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    #19
    I have issues with my macbook but I have the beta of El Capitan installed so I was directed to either reformat with Mavericks or hold off until public release. I have had battery issues and charging issues.
     
  20. wlossw macrumors 6502a

    wlossw

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    #20
    Do you get any error messages when you turn the Macbook back on? Does it always die at 93%? Does the problem happen when connected to AC power?

    If the laptop is consistently shutting off at the same battery level and the problem doesn't happen when on AC power, then you may be looking at a faulty battery cell.
     
  21. djjaes thread starter macrumors member

    djjaes

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    #21
    It has shut down when at low power, around 20-25%, and when it was around 90-95% power left. As well, when I restart, it says absolutely nothing. If reopens the windows I had open.

    All shut downs have been while of battery power.

    lulla01 I have had no charging issues.
     
  22. duervo macrumors 68000

    duervo

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    #22
    Sounds like a bad battery to me. Have Apple take a look at it. Until then, keep it plugged in while using it.
     
  23. djjaes thread starter macrumors member

    djjaes

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    #23
    Since my last post, it shut down twice. Not even hot this time, so after calling Apple Im taking it in to a store. I hope they fix, but a replacement would be fine.
     
  24. djjaes thread starter macrumors member

    djjaes

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    #24
    Update, 9/9/15

    After calling Apple and scheduling a time at Apple store, the computer shut down at near 100% power. I was simply viewing a photo slide show on a website.

    The Apple tech, said is sounded like a hardware or could be the way I was using it (laugh out loud), and now I am inclined to say hardware, hardware issue.

    I will be heading to Apple on Saturday to Nashville so fingers crossed on repair/replace.
     
  25. wlossw macrumors 6502a

    wlossw

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    #25
    1000% they will repair or replace. Just go through the steps, and they will resolve it for you. Mac genius are the best.
     

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