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MacBook 12in Retina Shut down unexpectedly

djjaes

djjaes

macrumors regular
Original poster
Jan 24, 2015
120
43
US South
I have new 2015 macbook and it has now, twice, shut down on me without any warning/notices. I have lost some work, but nothing that i could not recover from personal memory (my own that is).

Any ideas?

I have reset the SMC and hope that will fix, but since it has only been twice, not sure when it will happen again.

It will be at least a week before I can get an app with Apple store to look at.

Any help appreciated.

edit:
I was using Mac Office Word 2011 when it shut down. The first time, I cannot remember, I think ti was just Internet usage.
 
Last edited:
I don't know what's with the computer, but as a general note, please don't use Word. Pages is free and included in the system, and is much more optimized than Office. You can still export and import .docx files, and it might even be what's causing the crash, but I have no evidence whatsoever to confirm this.
 
garirry said:
I don't know what's with the computer, but as a general note, please don't use Word. Pages is free and included in the system, and is much more optimized than Office. You can still export and import .docx files, and it might even be what's causing the crash, but I have no evidence whatsoever to confirm this.
Click to expand...
I would agree, but I was trying to reply to your post and it shut down with 85% power. So, I am inclined to believe it is a hardware issue.
 
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djjaes said:
I would agree, but I was trying to reply to your post and it shut down with 85% power. So, I am inclined to believe it hardware.
Click to expand...
Yeah, you may have a defective unit. Mind telling me all the software you have installed yourself? Was Office running while it crashed for the third time?
 
garirry said:
Yeah, you may have a defective unit. Mind telling me all the software you have installed yourself? Was Office running while it crashed for the third time?
Click to expand...
The only software running when it shut down a few minutes ago was Safari. The other times it was Word with no other programs running.

Software
Office 2011
What is included with Mac OS X Yosemite
 
djjaes said:
The only software running when it shut down a few minutes ago was Safari. The other times it was Word with no other programs running.

Software
Office 2011
What is included with Mac OS X Yosemite
Click to expand...
Seems to be pretty clear that it's most likely a defect in your unit. Tell me, does your computer overheat or anything like that? It can sometimes cause the computer to force-crash.
 
djjaes said:
Apple said, reinstall OS, so doing that, then we shall see.
Click to expand...
Well, you could try, it certainly won't hurt. Press Cmd+R while booting, format the SSD through the disk utility, and then choose Reinstall OS X. Obviously, backup your important data if you haven't done so yet.
 
garirry said:
I don't know what's with the computer, but as a general note, please don't use Word. Pages is free and included in the system, and is much more optimized than Office. You can still export and import .docx files, and it might even be what's causing the crash, but I have no evidence whatsoever to confirm this.
Click to expand...

This is unsound, as hundreds of thousands of user have MS Word installed with no issue, nor is Pages fully compatible with 100% of Word docents that are produced.

Q-6
 
Queen6 said:
This is unsound, as hundreds of thousands of user have MS Word installed with no issue, nor is it fully compatible with 100% of Word docents that are produced.

Q-6
Click to expand...
Well, I just said that it could be a possibility that it was an issue, but it's probably not it. I just suggested the person to use the built-in Pages.
 
Queen6 said:
Problem with Pages is that it`s not really a replacement for Word, unfortunately and one has to assume that if office 2011 is bought & paid for there is a need, nor is it particularly unstable.

Q-6
Click to expand...
I have used Mac Office for a few years, so I think it is a bad image, as you suggested. If that doesn't fix, I will contact Apple for hardware fix.

OS reloaded, so fingers crossed.
 
Update,
I have not had any issues with it shutting down since the reinstall of OS. My fingers are still crossed as I use it for daily work.
 
But alas, it has begun anew.

While working with MS Word, with 93% bat power, it shut down and I lost a few paragraphs of my novel. I will be contacting Apple for solution.

Any one else having similar issues? What programs/activities are you running at the time of shut down?
 
I have issues with my macbook but I have the beta of El Capitan installed so I was directed to either reformat with Mavericks or hold off until public release. I have had battery issues and charging issues.
 
djjaes said:
But alas, it has begun anew.

While working with MS Word, with 93% bat power, it shut down and I lost a few paragraphs of my novel. I will be contacting Apple for solution.

Any one else having similar issues? What programs/activities are you running at the time of shut down?
Click to expand...

Do you get any error messages when you turn the Macbook back on? Does it always die at 93%? Does the problem happen when connected to AC power?

If the laptop is consistently shutting off at the same battery level and the problem doesn't happen when on AC power, then you may be looking at a faulty battery cell.
 
wlossw said:
Do you get any error messages when you turn the Macbook back on? Does it always die at 93%? Does the problem happen when connected to AC power?

If the laptop is consistently shutting off at the same battery level and the problem doesn't happen when on AC power, then you may be looking at a faulty battery cell.
Click to expand...

It has shut down when at low power, around 20-25%, and when it was around 90-95% power left. As well, when I restart, it says absolutely nothing. If reopens the windows I had open.

All shut downs have been while of battery power.

lulla01 I have had no charging issues.
 
Sounds like a bad battery to me. Have Apple take a look at it. Until then, keep it plugged in while using it.
 
Since my last post, it shut down twice. Not even hot this time, so after calling Apple Im taking it in to a store. I hope they fix, but a replacement would be fine.
 
Update, 9/9/15

After calling Apple and scheduling a time at Apple store, the computer shut down at near 100% power. I was simply viewing a photo slide show on a website.

The Apple tech, said is sounded like a hardware or could be the way I was using it (laugh out loud), and now I am inclined to say hardware, hardware issue.

I will be heading to Apple on Saturday to Nashville so fingers crossed on repair/replace.
 
djjaes said:
Update, 9/9/15

After calling Apple and scheduling a time at Apple store, the computer shut down at near 100% power. I was simply viewing a photo slide show on a website.

The Apple tech, said is sounded like a hardware or could be the way I was using it (laugh out loud), and now I am inclined to say hardware, hardware issue.

I will be heading to Apple on Saturday to Nashville so fingers crossed on repair/replace.
Click to expand...

1000% they will repair or replace. Just go through the steps, and they will resolve it for you. Mac genius are the best.
 
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