MacBook 2016 m5 Replacement Policy

[b1055]

My MacBook m5 2016 has worked flawlessly since I got it the month it was released.

As of last week however, it has had 6-7 kernel panic freeze + shutoffs.

How does Apple usually deal with such issues since I cannot force the problem? What is their replacement policy? If they offer to replace the MacBook, will they replace it with a new one?

 

[Treyhunna]

Have you done a wipe/clean install?. That's what apples gonna do/Recommend first. U may have some bad software crashing you. If it does it after a barebones restore then they will investigate further with a diagnostic run. Or vice versa. Are you using a specific app when this crash occurs?


They won't replace hardware unless it fails the diagnostic to show it has some hardware issues or if after a restore clean install to latest OS X

 

[bcave098]

Even then, they will repair it. Apple only replaces when multiple repairs for the same issue don't resolve the problem.