MacBook 2016 m5 Replacement Policy

Discussion in 'MacBook' started by Borja1055, Jan 9, 2017.

  1. Borja1055 macrumors regular

    Joined:
    Jul 25, 2010
    #1
    My MacBook m5 2016 has worked flawlessly since I got it the month it was released.

    As of last week however, it has had 6-7 kernel panic freeze + shutoffs.

    How does Apple usually deal with such issues since I cannot force the problem? What is their replacement policy? If they offer to replace the MacBook, will they replace it with a new one?
     
  2. Treyhunna macrumors regular

    Treyhunna

    Joined:
    Jan 2, 2017
    #2
    Have you done a wipe/clean install?. That's what apples gonna do/Recommend first. U may have some bad software crashing you. If it does it after a barebones restore then they will investigate further with a diagnostic run. Or vice versa. Are you using a specific app when this crash occurs?


    They won't replace hardware unless it fails the diagnostic to show it has some hardware issues or if after a restore clean install to latest OS X
     
  3. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #3
    Even then, they will repair it. Apple only replaces when multiple repairs for the same issue don't resolve the problem.
     

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