MacBook (2017) logic board has failed three times

drinkingtea

macrumors 6502
Original poster
Jan 31, 2016
357
701
*MacBook (2015), not 2017

I purchased my MacBook two years ago and I’ve had nothing but problems with it. I’ve had to have the audio port replaced within a month. I’ve had issues with the keyboard. I had the logic board replaced within a year. The logic board failed again a month ago and Apple won’t replace it unless I pay $400+.

Is there any way that I can sell this MacBook for parts at least? I know I can’t trade it in for an Apple gift card since the MacBook won’t turn on at all. I’m kinda stuck and I’m throwing a lot of money away if I can’t get at least something for it.

This is the most issue-ridden MacBook I’ve ever owned. I’m not sure if I got a lemon or if these issues are common with these particular MacBooks. I’m truthfully scared to get another MacBook (it would be a Pro this time). I’m really disappointed in Apple.
 
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chscag

macrumors 68040
Feb 17, 2008
3,202
993
Fort Worth, Texas
Have you spoken to anyone at Apple about the problems you've had with the MacBook? Apple will sometimes replace the machine with a new one after so many repairs especially a logic board failure 3 times.
 
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drinkingtea

macrumors 6502
Original poster
Jan 31, 2016
357
701
Have you spoken to anyone at Apple about the problems you've had with the MacBook? Apple will sometimes replace the machine with a new one after so many repairs especially a logic board failure 3 times.
I have, but unfortunately, I didn’t buy AppleCare (I never had to for a MacBook because it always just worked), so they won’t budge. I might try again at a different Apple Store.
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,472
24,228
I have, but unfortunately, I didn’t buy AppleCare (I never had to for a MacBook because it always just worked), so they won’t budge. I might try again at a different Apple Store.
It’s worth emailing Tim as well (tcook@apple.com). Politely explain the situation and cite the case references for the prior repairs. Even if it’s outside its warranty, 3 MLB failures is very extreme.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,197
7,726
Here(-ish)
*MacBook (2015), not 2017

I purchased my MacBook two years ago and I’ve had nothing but problems with it. I’ve had to have the audio port replaced within a month. I’ve had issues with the keyboard. I had the logic board replaced twice within a year (I have taken good care of my MacBook; I’ve only dropped it once). The logic board failed again a month ago and Apple won’t replace it unless I pay $400+.

Is there any way that I can sell this MacBook for parts at least? I know I can’t trade it in for an Apple gift card since the MacBook won’t turn on at all. I’m kinda stuck and I’m throwing a lot of money away if I can’t get at least something for it.

This is the most issue-ridden MacBook I’ve ever owned. I’m not sure if I got a lemon or if these issues are common with these particular MacBooks. I’m truthfully scared to get another MacBook (it would be a Pro this time). I’m really disappointed in Apple.
Your state might also have a lemon law. May be worth looking into.
 

venom600

macrumors 6502a
Mar 23, 2003
807
446
Los Angeles, CA
Apple has a program (Customer Return Unit - CRU) that replaces machines that have three major failures within the warranty period. You didn’t purchase AppleCare so you aren’t automatically part of that but you can try because you are under the 90 day warranty that comes with out of warranty repairs.

Don’t do it in store, and don’t mention the program by name. Call AppleCare or go online and chat with someone and express how frustrated you are that your machine has had three logic board failures and you’ve lost faith in the ability of it to perform the job you bought it for after three repairs.

Basically give them a sob story and mention it doesn’t feel quite right and you really need a permanent resolution. If you get a nice person it may result in them offering to replace it with an identical spec new machine. If they don’t offer then ask outright for them to replace it and cross your fingers. Good luck!
 
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