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darkpaw

macrumors 6502a
Original poster
Sep 13, 2007
704
1,346
London, England
Hi all. Hope you can help.

The startup chime is heard, but then it will stay at the black screen for an hour or so until it gets to whatever startup mode I've picked.

For example, if I try to go to Internet Recovery mode by holding down Command + Option + R after the chime, I have to wait an hour before the spinning globe appears.

Once I'm into Internet Recovery Mode, I get the usual four options. If I try to Reinstall macOS the installer can't find the internal SSD. If I try Disk Utility, there's no "Internal" section in the sidebar, just the "Apple disk image Media" device and the "OS X Base System" volume on it.

If I jump into the Terminal, "diskutil list" shows about 20 different volumes, none of which are large enough to be the internal 256GB SSD.

This was working fine the other week, and I wiped it as I'd sold it online. The guy had to send it back to me because it was doing what I've described above. When I sent it to him, the installer was ready to install macOS, and it only took a few seconds to boot up, so I've no idea what happened.

Any ideas? I've tried to boot from a bootable external USB stick with the macOS installer on it, but that just exhibits the same lengthy delay, and again, the installer cannot find the internal SSD.
 

cobracnvt

macrumors 6502
Apr 6, 2017
285
122
Seems like your SSD failed, maybe from shipping. Did you have shipping insurance on your initial shipment to open a claim?
 

darkpaw

macrumors 6502a
Original poster
Sep 13, 2007
704
1,346
London, England
Seems like your SSD failed, maybe from shipping. Did you have shipping insurance on your initial shipment to open a claim?
I did, yes, but it would be almost impossible to prove that the shipping company threw the box around and caused it. It was well padded in the original sponge in the box, so any shocks would have been absorbed by that sponge.
 

darkpaw

macrumors 6502a
Original poster
Sep 13, 2007
704
1,346
London, England
Have you opened the machine to inspect the internal components?
Not yet. I don't have the right screwdrivers for that. I've booked a Genius appointment to see if they can figure out what's wrong. If it has to go for repair, it's out of warranty, so it might just be cheaper to chuck it.
 
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