Macbook Air 13" 2020 Bent Lid near the Hinge

[SuperSynched]

Hi Everyone, my wife bought a Macbook Air 2020 last August 27. She said he noticed a dent earlier today. She usually takes care of her stuff like they are her baby (lol) so I don't think it will be from misuse / abuse.

Are the new line of Macbook Air prone to dents such as this? If so, what is the best course of action for us to take? She's pretty disheartened since it's still quite new.

Thanks for all the advice!

 

[Expos of 1969]

If it was not in that condition when she bought it, it seems unlikely that kind if damage could happen on its own. It looks like there is a scrape mark on top and quite a dent on the edge. It appears that it came into contact with something with some force.

 

[SuperSynched]

I mentioned that to her but she really couldn't think of anything of the sort. She always keeps it in a pouch when not in use.

In this case, this will not be covered by warranty right?

 

[Expos of 1969]

I dont know how Apple Care + works for laptops so perhaps someone more knowledgeable will chime in. Does everything work correctly?

 

[prism]

That is certainly something I would have noticed from day 1, but thats just me!

 

[Maclver]

Do you have Apple Care +? If so it has accidental damage coverage https://www.apple.com/support/products/mac/

 

[JPack]

Use a hard shell case the next time you get a MacBook. A pouch won't protect against anything other than minor scratches.

 

[ght56]

That looks to have taken either a pretty substantial hit or taken quite a bit of compressive force applied to that location...a light tap or bump would probably not have that sort of effect. Hopefully you have AppleCare+ as that is considered accidental damage and is not normally covered under the standard warranty. AC+ covers it with a deductible IIRC.

(If you purchased on Aug 27, I believe you were/are still eligible to buy AC+, but I am not sure how that works with a machine in a state of needing service as the system needs to be in working order at the time of purchase. That said, it is always possible Apple may still allow you to purchase AC+ to save you a few bucks so it couldn't hurt to ask.)

 

[Isamilis]

deleted

 

[kinchee87]

Depending on how much padding the pouch has, such a dent could be possible if the MacBook + pouch were dropped accidentally against an edge.

 

[minifridge1138]

It also could happen if the Mac was in the pouch and something was dropped on the pouch. And it might be less memorable than dropping the MacBook Air.

 

[LiberBliss]

Are the new line of Macbook Air prone to dents such as this? If so, what is the best course of action for us to take? She's pretty disheartened since it's still quite new.

Thanks for all the advice!

Curious what action you took finally? Did Apple agree for a return?