Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

SuperSynched

macrumors newbie
Original poster
Oct 11, 2020
2
0
Hi Everyone, my wife bought a Macbook Air 2020 last August 27. She said he noticed a dent earlier today. She usually takes care of her stuff like they are her baby (lol) so I don't think it will be from misuse / abuse.

Are the new line of Macbook Air prone to dents such as this? If so, what is the best course of action for us to take? She's pretty disheartened since it's still quite new.

Thanks for all the advice!
 

Attachments

  • WhatsApp Image 2020-10-12 at 14.28.16.jpeg
    WhatsApp Image 2020-10-12 at 14.28.16.jpeg
    29.6 KB · Views: 1,292
  • WhatsApp Image 2020-10-12 at 14.28.43.jpeg
    WhatsApp Image 2020-10-12 at 14.28.43.jpeg
    34.5 KB · Views: 332
  • WhatsApp Image 2020-10-12 at 14.34.42.jpeg
    WhatsApp Image 2020-10-12 at 14.34.42.jpeg
    45.9 KB · Views: 262
  • WhatsApp Image 2020-10-12 at 14.34.56.jpeg
    WhatsApp Image 2020-10-12 at 14.34.56.jpeg
    33.8 KB · Views: 262
  • WhatsApp Image 2020-10-12 at 14.35.33.jpeg
    WhatsApp Image 2020-10-12 at 14.35.33.jpeg
    30.2 KB · Views: 322

Expos of 1969

Contributor
Aug 25, 2013
3,622
6,939
If it was not in that condition when she bought it, it seems unlikely that kind if damage could happen on its own. It looks like there is a scrape mark on top and quite a dent on the edge. It appears that it came into contact with something with some force.
 

SuperSynched

macrumors newbie
Original poster
Oct 11, 2020
2
0
I mentioned that to her but she really couldn't think of anything of the sort. She always keeps it in a pouch when not in use.

In this case, this will not be covered by warranty right?
 

Expos of 1969

Contributor
Aug 25, 2013
3,622
6,939
I dont know how Apple Care + works for laptops so perhaps someone more knowledgeable will chime in. Does everything work correctly?
 

prism

macrumors 65816
Dec 6, 2006
1,035
342
That is certainly something I would have noticed from day 1, but thats just me!
 

JPack

macrumors G3
Mar 27, 2017
9,341
16,231
Use a hard shell case the next time you get a MacBook. A pouch won't protect against anything other than minor scratches.
 

ght56

macrumors 6502a
Aug 31, 2020
839
810
That looks to have taken either a pretty substantial hit or taken quite a bit of compressive force applied to that location...a light tap or bump would probably not have that sort of effect. Hopefully you have AppleCare+ as that is considered accidental damage and is not normally covered under the standard warranty. AC+ covers it with a deductible IIRC.

(If you purchased on Aug 27, I believe you were/are still eligible to buy AC+, but I am not sure how that works with a machine in a state of needing service as the system needs to be in working order at the time of purchase. That said, it is always possible Apple may still allow you to purchase AC+ to save you a few bucks so it couldn't hurt to ask.)
 

kinchee87

macrumors 6502
Jan 9, 2007
279
158
New Zealand
Depending on how much padding the pouch has, such a dent could be possible if the MacBook + pouch were dropped accidentally against an edge.
 
Last edited:

minifridge1138

macrumors 65816
Jun 26, 2010
1,175
197
It also could happen if the Mac was in the pouch and something was dropped on the pouch. And it might be less memorable than dropping the MacBook Air.
 

LiberBliss

macrumors newbie
Jul 9, 2020
4
1
Dublin
Are the new line of Macbook Air prone to dents such as this? If so, what is the best course of action for us to take? She's pretty disheartened since it's still quite new.

Thanks for all the advice!

Curious what action you took finally? Did Apple agree for a return?
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.