MacBook Air 2012 trackpad not working properly!

Discussion in 'MacBook Air' started by iMag, Jul 26, 2012.

  1. iMag macrumors member

    Jul 25, 2012

    Maybe you guys can help me.

    I ordered online a new MacBook Air 13" with the 2ghz cpu, 8gb ram and 256 sdd. It arrived last Friday.

    Everything was fine until yesterday when the trackpad stopped responding. It didn't recognize 2 fingers movements, only one. The scroll up or down movement are not working.

    I did many tests and the problem persist. I have my wife's macbook air to compare and mine is really not working properly.

    You guys think it is better to return it and get a new one? or Apple Store will be able to fix this? Maybe it is a software issue?

    I don't know if this is related but when I first opened my new Mac I saw that the trackpad was a little bit dirty and there was a small scratch on it. I wasn't happy with this, but I could live with it.

    Any suggestion?
  2. bab2010 macrumors newbie

    Jul 25, 2012
    At that point where you saw some scratches on the track pad, I Sie's you take it to apple store, I would negotiate with them for a replacement if moving my documents from it to a new Mac is not going to be an issue.
  3. iMag thread starter macrumors member

    Jul 25, 2012
    Yes, I'll go to Apple store today. It's sad that this happened. My first Mac. :( not a good start.

    My only concern is with my Office 2011. I had to use 1 of the 3 licences. I hope I can get it back.

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