macbook air 2013 questions

[pwnagium]

Hi guys, recently my MacBook air 2013 (stats maxed) 13 inch, has been experiencing multiple kernal panics in less than a month, even after a full uninstall and reinstall of os mavericks (done twice). So now that I'm confident that's its hardware related, I going to call Apple are soon for advice on what to do
But I have some things in quite curious about.

My MacBook costed about 2000$, will they replace with same maxed out model? Or can I ask for a base model MacBook pro retina that costs about 2000$?

Also, how long until they will give me a completely new replacement? What's their policy these days?

I don't know if this helps, but my issue is well known on 2013 MacBook airs

Plz help!

 

[koerk]

I'm quite certain that they will only exchange the exact same model...

 

[maflynn]

They'll replace your machine with the same type and configuration, you'll not have the opportunity to "upgrade" it.

Also it will probably be a refurb unless you're within the return period

 

[TjeuV]

Hi guys, recently my MacBook air 2013 (stats maxed) 13 inch, has been experiencing multiple kernal panics in less than a month, even after a full uninstall and reinstall of os mavericks (done twice). So now that I'm confident that's its hardware related, I going to call Apple are soon for advice on what to do
But I have some things in quite curious about.

My MacBook costed about 2000$, will they replace with same maxed out model? Or can I ask for a base model MacBook pro retina that costs about 2000$?

Also, how long until they will give me a completely new replacement? What's their policy these days?

I don't know if this helps, but my issue is well known on 2013 MacBook airs

Plz help!

Depends really. If it were a stock model you could just walk out the apple store with a new model. Yours is BTO so expect 1-3 days.
Odds they will allow you customer credit are low but possible when going to an apple store. Even lower when going to a premium reseller. Apple stores are always the same thing: be lucky with the guy/girl that's helping you. I've known people with shattered iphone front glass walking out with a new model, no problem whatsoever.