macbook air 2013 questions

Discussion in 'MacBook Air' started by pwnagium, Jan 12, 2014.

  1. pwnagium macrumors newbie

    Joined:
    Jan 12, 2014
    #1
    Hi guys, recently my MacBook air 2013 (stats maxed) 13 inch, has been experiencing multiple kernal panics in less than a month, even after a full uninstall and reinstall of os mavericks (done twice). So now that I'm confident that's its hardware related, I going to call Apple are soon for advice on what to do
    But I have some things in quite curious about.

    My MacBook costed about 2000$, will they replace with same maxed out model? Or can I ask for a base model MacBook pro retina that costs about 2000$?

    Also, how long until they will give me a completely new replacement? What's their policy these days?

    I don't know if this helps, but my issue is well known on 2013 MacBook airs:p

    Plz help!
     
  2. koerk macrumors regular

    koerk

    Joined:
    Dec 14, 2013
    #2
    I'm quite certain that they will only exchange the exact same model...
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    They'll replace your machine with the same type and configuration, you'll not have the opportunity to "upgrade" it.

    Also it will probably be a refurb unless you're within the return period
     
  4. TjeuV macrumors 6502

    Joined:
    Dec 14, 2011
    Location:
    Belgium
    #4
    Depends really. If it were a stock model you could just walk out the apple store with a new model. Yours is BTO so expect 1-3 days.
    Odds they will allow you customer credit are low but possible when going to an apple store. Even lower when going to a premium reseller. Apple stores are always the same thing: be lucky with the guy/girl that's helping you. I've known people with shattered iphone front glass walking out with a new model, no problem whatsoever.
     

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