MacBook Air 2019 sticky key!

Seanm87

macrumors 6502a
Original poster
Oct 10, 2014
910
1,174
Ive had my MacBook Air since December and today had my first butterfly keyboard scare. The ? key seemed to get stuck and sounded different to the other keys. I opened a pages doc and started typing on the key continuously. It seemed to be working ok but sounded different, hard to explain less mushy feeling and more tacky I guess. However it now seems to feel and sound ok.

Should I be worried?
 

smirking

macrumors 68030
Aug 31, 2003
2,626
2,288
Silicon Valley
If it does it again, give it a firm press, hold it down and jiggle it clockwise and counterclockwise. That usually works for me.
 

fs454

macrumors 68000
Dec 7, 2007
1,684
1,203
Los Angeles / Boston
The butterfly keyboards are known for this. The firm press and jiggle should help dislodge whatever's stuck in there. My go-to fix with mine was to almost repeatedly smack the key or flick it with the pad of your finger very firmly 10-15 times, harder than you would just normally typing. I had a Late 2016 MBP that I used this method probably hundreds of times over the course of the 4 years I owned it and it always got the key working as usual again. If the same key continues to have issues over and over again take it to Apple.
 
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smirking

macrumors 68030
Aug 31, 2003
2,626
2,288
Silicon Valley
I had a Late 2016 MBP that I used this method probably hundreds of times over the course of the 4 years I owned it and it always got the key working as usual again. If the same key continues to have issues over and over again take it to Apple.
I had a 2016 MBP that responded to this same fix. Interestingly enough, I had a glitchy keyboard from about 3 months to 12 months of ownership. I owned that laptop for another 15 months before selling it and in those 15 months, I didn't have a single issue with the keyboard again. For most of the first year, I'd get a random jam or repeating key every few weeks with decreasing frequency as it got toward the one year mark.

Even more interesting is that I was pretty hard on it for most of the last 15 months of ownership. The battery was going south and I knew I'd have to get a new battery so I decided to stress test the keyboard by typing harder than I normally do and being a slob around my computer.

At the end of my ownership, I took it in to get the battery (and topcase) replaced before selling it. I couldn't sit around for a week without a computer so I upgraded to a 2018 MBP while my 2016 was in repair. I had zero problems for the first 9 months of this 2018 and some intermittent minor repeats in the last three months that stop if I just jiggle and press on it.
 
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