Macbook Air dies when I unplug it

[rzdh]

Hi all,

I have a 2011 macbook air model that I purchased in August. If it is plugged in it works fine, but yesterday it started dying as soon as I unplug it. I'm not sure what the issue is, here is the battery information:


Charge Information:
Charge Remaining (mAh): 4872
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 6117
Health Information:
Cycle Count: 51
Condition: Normal
Battery Installed: Yes
Amperage (mA): 368
Voltage (mV): 7988

Does anyone have any idea why it might be dying as soon as I unplug it?

I am leaving the country in a few days and really need this laptop. What course of action is there to get this fixed? If I went to an apple store could I get it fixed ASAP?

Thanks everyone!

 

[firewood]

This could either be a flakey battery or dead circuitry that connects or regulates the power from the battery to the motherboard. Take it to the Apple store ASAP, as things could even get worse.

 

[rzdh]

Thanks a lot. Appointment already booked!

It looks like the battery won't charge beyond 83% either!

 

[convergent]

My guess is the battery is fried. I'm curious if they can replace that in the store. Please let us know how it turns out.

 

[416049]

Thanks a lot. Appointment already booked!

It looks like the battery won't charge beyond 83% either!

That sounds bad, let us know what will happen they will probably replace the battery.

 

[al0513]

That sounds bad, let us know what will happen they will probably replace the battery.

They will most likely just give you a new MBA.

 

[416049]

They will most likely just give you a new MBA.

i think that will depend on the issue their diagnostics software comes up with.

 

[al0513]

i think that will depend on the issue their diagnostics software comes up with.

True but if it is new.. they should just replace it.

 

[calvol]

Either dead battery or voltage regulator on main board is fried. Hope it's the former.

 

[rzdh]

Hi all,

Thanks for all of the help. I took my MBA to the apple store like everyone suggested and they opened it up for me. It turns out that the battery had just gotten a little loose. The tech reseated it and now everything works great!!

 

[macneubie]

did u subject the air to strong mechanical vibrations or hard knocks that could have dislodge the battery connector?

 

[stark4]

that's so weird.. how can a battery get loose by itself..

 

[rzdh]

It gets bumped a bit, but nothing out of the ordinary. It will be interesting to see if this is a recurring thing.

 

[macneubie]

if it recurs, i think u have every right to exchange for a new one.