Macbook Air dies when I unplug it

Discussion in 'MacBook Air' started by rzdh, Oct 27, 2011.

  1. rzdh macrumors newbie

    Joined:
    Oct 27, 2011
    #1
    Hi all,

    I have a 2011 macbook air model that I purchased in August. If it is plugged in it works fine, but yesterday it started dying as soon as I unplug it. I'm not sure what the issue is, here is the battery information:


    Charge Information:
    Charge Remaining (mAh): 4872
    Fully Charged: No
    Charging: Yes
    Full Charge Capacity (mAh): 6117
    Health Information:
    Cycle Count: 51
    Condition: Normal
    Battery Installed: Yes
    Amperage (mA): 368
    Voltage (mV): 7988

    Does anyone have any idea why it might be dying as soon as I unplug it?

    I am leaving the country in a few days and really need this laptop. What course of action is there to get this fixed? If I went to an apple store could I get it fixed ASAP?

    Thanks everyone!
     
  2. firewood macrumors 604

    Joined:
    Jul 29, 2003
    Location:
    Silicon Valley
    #2
    This could either be a flakey battery or dead circuitry that connects or regulates the power from the battery to the motherboard. Take it to the Apple store ASAP, as things could even get worse.
     
  3. rzdh thread starter macrumors newbie

    Joined:
    Oct 27, 2011
    #3
    Thanks a lot. Appointment already booked!

    It looks like the battery won't charge beyond 83% either!
     
  4. convergent macrumors 68000

    convergent

    Joined:
    May 6, 2008
    Location:
    Raleigh, NC
    #4
    My guess is the battery is fried. I'm curious if they can replace that in the store. Please let us know how it turns out.
     
  5. maril1111 macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
    #5
    That sounds bad, let us know what will happen they will probably replace the battery.
     
  6. al0513 macrumors 6502

    Joined:
    Sep 28, 2011
    #6
    They will most likely just give you a new MBA.
     
  7. maril1111 macrumors 68000

    maril1111

    Joined:
    Mar 14, 2010
    Location:
    Denmark
    #7
    i think that will depend on the issue their diagnostics software comes up with.
     
  8. al0513, Oct 27, 2011
    Last edited: Oct 27, 2011

    al0513 macrumors 6502

    Joined:
    Sep 28, 2011
    #8
    True but if it is new.. they should just replace it.
     
  9. calvol macrumors 6502a

    Joined:
    Feb 3, 2011
    #9
    Either dead battery or voltage regulator on main board is fried. Hope it's the former.
     
  10. rzdh thread starter macrumors newbie

    Joined:
    Oct 27, 2011
    #10
    Hi all,

    Thanks for all of the help. I took my MBA to the apple store like everyone suggested and they opened it up for me. It turns out that the battery had just gotten a little loose. The tech reseated it and now everything works great!!
     
  11. macneubie macrumors regular

    Joined:
    Aug 8, 2011
    #11
    did u subject the air to strong mechanical vibrations or hard knocks that could have dislodge the battery connector?
     
  12. stark4 macrumors 6502

    Joined:
    Oct 14, 2008
    Location:
    Florida
    #12
    that's so weird.. how can a battery get loose by itself..
     
  13. rzdh thread starter macrumors newbie

    Joined:
    Oct 27, 2011
    #13
    It gets bumped a bit, but nothing out of the ordinary. It will be interesting to see if this is a recurring thing.
     
  14. macneubie macrumors regular

    Joined:
    Aug 8, 2011
    #14
    if it recurs, i think u have every right to exchange for a new one.
     

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