Macbook Air Disc erased

[pgbc1014]

Hey guys,

I have a problem with my Macbook Air. As I was upgrading my OS for the latest Maverick version, I found myself with an empty Disc when i restart the computer. I accessed the settings and my memory space is still occupied with 99 gigas that were used before. So, is there any chance to recover my data and programs that I used to have previous to the upgrade?

Thank´s a lot guys!
Pete

 

[priitv8]

Boot from Recovery Partition and see what you still have on boot disk.
You could also try to run the Disk Utility for starters to see if boot disk requires any repair.

 

[simon48]

If you have another Mac use you could use target disk mode to pull data off.

 

[pgbc1014]

Thanks for the reply guys...

I´m gonna be honest, i´m a very basic user. where can I find the recovery partition? I don´t have another PC.

Rgds

 

[simon48]

Thanks for the reply guys...

I´m gonna be honest, i´m a very basic user. where can I find the recovery partition? I don´t have another PC.

Rgds

Hold command-R on startup until you get the Apple logo.

 

[DeltaMac]

… I accessed the settings and my memory space is still occupied with 99 gigas that were used before...

How are you able to "access the settings", if the hard drive is erased?
If you are looking at the Disk Utility to see the hard drive, then you may be booted to the Recovery Partition, as that will give you various choices, such as Disk Utility, and others, despite the fact that you don't admit to knowing about it.

 

[pgbc1014]

Ah ok... sorry, perhaps I explained myself on the wrong way. Before I had Microsoft Word, Excel,etc, down in the dock, now there´s only the items form a new Macbook, like it´s been purchased today. So, all the items that i had, all the music, photos, documents, are gone. But when i access the settings, in the "storage"place, it shows that 99 gigs are used. So I believe that the data should be somewhere else, I just don´t know where it is.

 

[Weaselboy]

Ah ok... sorry, perhaps I explained myself on the wrong way. Before I had Microsoft Word, Excel,etc, down in the dock, now there´s only the items form a new Macbook, like it´s been purchased today. So, all the items that i had, all the music, photos, documents, are gone. But when i access the settings, in the "storage"place, it shows that 99 gigs are used. So I believe that the data should be somewhere else, I just don´t know where it is.

It almost sounds like you made a new login account and are in that account now?

If you look in the /Applications folder in Finder do you see the other applications.

Run this command in Terminal and tell us what you see? You should see "Shared" and all user account names.

ls /Users

 

[pgbc1014]

It almost sounds like you made a new login account and are in that account now?

If you look in the /Applications folder in Finder do you see the other applications.

Run this command in Terminal and tell us what you see? You should see "Shared" and all user account names.

ls /Users

Oh man!!!! Thank´s a lot!! I found the Applications in Finder. So, you guys were right. Now, how can i go to the other account???

 

[Weaselboy]

What do you see in the Users folder from the command I posted?

Did you in fact make a new account? If you did you should see the old one at the login screen.

 

[pgbc1014]

What do you see in the Users folder from the command I posted?

Did you in fact make a new account? If you did you should see the old one at the login screen.

It says:

Last login: Sat Jan 18 23:09:10 on ttys000
MacBook-Air-de-Pedro:~ pedrocarvalho1014$ 1s /Users
-bash: 1s: command not found
MacBook-Air-de-Pedro:~ pedrocarvalho1014$

Where is the login screen? I have access automatically.

 

[Weaselboy]

That commas is a lower case L and not a one.

I mean the screen where you enter your password when you login. Is pedrocarvalho the only account on the computer?

 

[pgbc1014]

What do you see in the Users folder from the command I posted?

Did you in fact make a new account? If you did you should see the old one at the login screen.

That commas is a lower case L and not a one.

I mean the screen where you enter your password when you login. Is pedrocarvalho the only account on the computer?

Ok, now it shows this:

Last login: Sat Jan 18 23:09:10 on ttys000
MacBook-Air-de-Pedro:~ pedrocarvalho1014$ 1s /Users
-bash: 1s: command not found
MacBook-Air-de-Pedro:~ pedrocarvalho1014$
MacBook-Air-de-Pedro:~ pedrocarvalho1014$ ls /Users
Guest Shared pedrocarvalho1014
PortDetect.log pedrocarvalho
MacBook-Air-de-Pedro:~ pedrocarvalho1014$

I don´t have a password to login

What should I do?

 

[Weaselboy]

MacBook-Air-de-Pedro:~ pedrocarvalho1014$ ls /Users
Guest Shared pedrocarvalho1014
PortDetect.log pedrocarvalho
MacBook-Air-de-Pedro:~ pedrocarvalho1014$

I don´t have a password to login

What should I do?

Okay... it looks like you just have the one account and you are already logged in to that account. Can you open Finder and look in the /Documents and /Music folders etc and see if your data is there?

It look like you are okay and your Dock just reset to default for some reason.

If you go to /Applications folder and double click iTunes for example does it show your music like before?

 

[pgbc1014]

Okay... it looks like you just have the one account and you are already logged in to that account. Can you open Finder and look in the /Documents and /Music folders etc and see if your data is there?

It look like you are okay and your Dock just reset to default for some reason.

If you go to /Applications folder and double click iTunes for example does it show your music like before?

It doesn´t show anything

It boots like it´s a new App. It even shows the terms for using.

 

[Weaselboy]

It doesn´t show anything

It boots like it´s a new App. It even shows the terms for using.

Hmmm... that does sound like you made a new account, but you only have the one now.

Can you see anything in Finder in the /Music or /Documents folders?

So you had everything working fine, and all you did was install Mavericks? You did not erase the disk or anything first? Explain to me exactly how you upgraded.

 

[pgbc1014]

I don´t see anything in Finder..It´s empty. I see the Office, but no files on it. It´s like I have to do all over again.


All I did was, in Apple store I clicked in Maverick to upgrade, but I definitely did not erase anything.

 

[Weaselboy]

I don´t see anything in Finder..It´s empty. I see the Office, but no files on it. It´s like I have to do all over again.


All I did was, in Apple store I clicked in Maverick to upgrade, but I definitely did not erase anything.

I'm not sure if your are in the Finder. It is this icon on your Dock. Click it then navigate to your Documents folder and tell me if you can see your documents (assuming you had some there before).

 

[pgbc1014]

Yeah, i´ve been there.. The files that I had are gone. I think you were right, for sure there´s other user but I don´t know how to access.

 

[Weaselboy]

Yeah, i´ve been there.. The files that I had are gone. I think you were right, for sure there´s other user but I don´t know how to access.

From looking again at the ls /Users output, I do see two users there. There is a "pedrocarvalho1014" user and a "pedrocarvalho" user. I suspect your files are in pedrocarvalho. So if you restart and get to the login screen you don't see those two user names with a choice to login to one of them?

Open System Preferences and Users & Groups. What users do you see there?

MacBook-Air-de-Pedro:~ pedrocarvalho1014$ ls /Users
Guest	 Shared	 pedrocarvalho1014
PortDetect.log	 pedrocarvalho

Copy/paste the command below into Terminal and tell me if you see your documents? You will prompted for your password.

sudo ls /Users/pedrocarvalho/Documents

 

[pgbc1014]

it shows:
Last login: Sat Jan 18 23:10:57 on ttys000
air-de-pedro:~ pedrocarvalho1014$ sudo ls /Users/pedrocarvalho/Documents

WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:
.localized Microsoft User Data RDC Connections
air-de-pedro:~ pedrocarvalho1014$



How can I access the other user. I don´t have a Password to login so it does´t´show that choice..

I do confirm! I have 2 users. How can i go to the other one?

 

[Weaselboy]

How can I access the other user. I don´t have a Password to login so it does´t´show that choice.

Do you mean you normally login with no password? You will need to go into Users & Groups and create and admin password for the pedrocarvalho1014 account if you don't have one already. Then run the command I gave you and use that password.

I do confirm! I have 2 users. How can i go to the other one?

Try going to Users & Groups and click login options at the bottom and make sure auto login is turned off. Then logout and see if the other account shows on the login screen.

 

[Consultant]

Restore from your Time Machine backup. Just a few clicks.

Or go make appointment with Apple Store Genius Bar and they'll help you.

 

[pgbc1014]

Do you mean you normally login with no password? You will need to go into Users & Groups and create and admin password for the pedrocarvalho1014 account if you don't have one already. Then run the command I gave you and use that password.



Try going to Users & Groups and click login options at the bottom and make sure auto login is turned off. Then logout and see if the other account shows on the login screen.

My friend, thank you so much for your patience and help, you gave all the information I needed to solve my problem. So, I accidentely create a new Admi. and that´s why I wash´t able to access my files.

Thank´s a million!!! Greetings from Lisbon!

 

[Weaselboy]

My friend, thank you so much for your patience and help, you gave all the information I needed to solve my problem. So, I accidentely create a new Admi. and that´s why I wash´t able to access my files.

Thank´s a million!!! Greetings from Lisbon!

Glad it worked out. It finally dawned on me you had auto login turned on and that is why you were not seeing the option to login to the other account.